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Sustainability 2018, 10(2), 516; doi:10.3390/su10020516

Evaluating Tourist Destination Performance: Expanding the Sustainability Concept

College of Tourism, Hunan Normal University, Changsha 410081, China
Received: 18 January 2018 / Revised: 3 February 2018 / Accepted: 12 February 2018 / Published: 14 February 2018
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
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Performance evaluations are a critical tool in promoting the sustainability of tourist destinations. The literature shows a lack of consensus on basic terminology and definitions of destination performance. While research focuses on business efficiency, areas such as development effectiveness, social equality, and environmental integrity are still not well understood, even though these are salient elements of sustainable development. This paper provides a framework for evaluating destination performance under the 4E rubric of economy, efficiency, effectiveness, and environmental quality, which reflects a more holistic and effective destination performance. The information entropy weight method and a multi-factor comprehensive evaluation model are developed and applied to an international destination, Zhangjiajie, China, which was selected as a case study to test the framework developed. Results show that the economy, efficiency, effectiveness, and environmental quality aspects should be considered when evaluating tourism development performance. The empirical analysis shows that based on these criteria, Zhangjiajie’s destination performance improved measurably during the test period from 2005 to 2009. The results indicate that significant events, natural disasters, and financial crises influence performance most. View Full-Text
Keywords: destination performance; performance evaluation; influential factor analysis; 4E framework; Zhangjiajie; China destination performance; performance evaluation; influential factor analysis; 4E framework; Zhangjiajie; China

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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Luo, W. Evaluating Tourist Destination Performance: Expanding the Sustainability Concept. Sustainability 2018, 10, 516.

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