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Future Internet 2016, 8(3), 41; doi:10.3390/fi8030041

Coproduction as an Approach to Technology-Mediated Citizen Participation in Emergency Management

Computer Science Department, Universidad Carlos III de Madrid, Leganés 28911, Spain
College of Information Sciences and Technology, The Pennsylvania State University, University Park, PA 16802, USA
Author to whom correspondence should be addressed.
Academic Editors: Genoveffa Tortora and Giuliana Vitiello
Received: 6 June 2016 / Revised: 14 July 2016 / Accepted: 29 July 2016 / Published: 10 August 2016
(This article belongs to the Special Issue Future Mobile Computing)
View Full-Text   |   Download PDF [1327 KB, uploaded 10 August 2016]   |  


Social and mobile computing open up new possibilities for integrating citizens’ information, knowledge, and social capital in emergency management (EM). This participation can improve the capacity of local agencies to respond to unexpected events by involving citizens not only as first line informants, but also as first responders. This participation could contribute to build resilient communities aware of the risks they are threatened by and able to mobilize their social capital to cope with them and, in turn, decrease the impact of threats and hazards. However for this participation to be possible organizations in charge of EM need to realize that involving citizens does not interfere with their protocols and that citizens are a valuable asset that can contribute to the EM process with specific skills and capabilities. In this paper we discuss the design challenges of using social and mobile computing to move to a more participatory EM process that starts by empowering both citizens and organizations in a coproduction service envisioned as a partnership effort. As an example, we describe a case study of a participatory design approach that involved professional EM workers and decision makers in an effort to understand the challenges of using technology-based solutions to integrate citizen skills and capabilities in their operation protocols. The case study made it possible to identify specific roles that citizens might play in a crisis or disaster and to envision scenarios were technologies could be used to integrate their skills into the EM process. In this way the paper contributes to the roles and the scenarios of theory-building about coproduction in EM services. View Full-Text
Keywords: citizen participation; coproduction; emergency management; empowering technologies; social and mobile computing citizen participation; coproduction; emergency management; empowering technologies; social and mobile computing

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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MDPI and ACS Style

Díaz, P.; Carroll, J.M.; Aedo, I. Coproduction as an Approach to Technology-Mediated Citizen Participation in Emergency Management. Future Internet 2016, 8, 41.

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