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Sustainability 2017, 9(10), 1855; doi:10.3390/su9101855

Task Characteristics and Work Engagement: Exploring Effects of Role Ambiguity and ICT Presenteeism

School of Labor and Employment Relations, University of Illinois at Urbana-Champaign, Champaign, IL 61820, USA
School of Business, Hanyang University, Seoul 04763, Korea
Author to whom correspondence should be addressed.
Received: 15 September 2017 / Revised: 3 October 2017 / Accepted: 6 October 2017 / Published: 16 October 2017
(This article belongs to the Special Issue The Impact of Technological Change on Employment, Skills and Earnings)
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In order to secure organizational sustainability in a rapidly changing environment, it is necessary to implement a decentralized and flexible work environment. In such work environments, normally individuals are provided with autonomy and independence in performing tasks, thus allowing them to further engage in their given work. This study investigated task antecedents of work engagement, and further explored the process of how task characteristics affect work engagement. It focused on examining the mediating effect of role ambiguity on the task characteristics-work engagement relationship and the moderating effect of information and communication technology (ICT) presenteeism on the task characteristics–role ambiguity relationship through multiple regression analyses and a bootstrapping procedure on survey data collected from 202 South Korean employees. It found that task interdependence and autonomy were negatively associated with role ambiguity. Of the two task characteristics, only task interdependence had a negative relationship with role ambiguity, and this relationship was significantly moderated by ICT presenteeism such that the negative association between task interdependence and role ambiguity was more pronounced when ICT presenteeism was high than when it was low. View Full-Text
Keywords: work engagement; task interdependence; task autonomy; role ambiguity; ICT presenteeism work engagement; task interdependence; task autonomy; role ambiguity; ICT presenteeism

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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Lee, S.-H.; Shin, Y.; Baek, S.I. Task Characteristics and Work Engagement: Exploring Effects of Role Ambiguity and ICT Presenteeism. Sustainability 2017, 9, 1855.

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