Next Article in Journal
Targeting International Food Aid Programmes: The Case of Productive Safety Net Programme in Tigray, Ethiopia
Previous Article in Journal
Sustainability and Financial Performance of Companies in the Energy Sector in Romania
Previous Article in Special Issue
A Multi-Stakeholder Delphi Study to Determine Key Space Management Components for Elderly Facilities in China
Article Menu
Issue 10 (October) cover image

Export Article

Open AccessArticle
Sustainability 2017, 9(10), 1720; doi:10.3390/su9101720

Understanding User Satisfaction Evaluation in Low Occupancy Sustainable Workplaces

Simons Group Limited, Lincoln LN6 3AA, UK
School of Architecture and the Built Environment, University of Lincoln, Lincoln LN6 7TS, UK
Author to whom correspondence should be addressed.
Received: 21 August 2017 / Revised: 19 September 2017 / Accepted: 21 September 2017 / Published: 25 September 2017
(This article belongs to the Special Issue Advances in Post Occupancy Evaluation)
View Full-Text   |   Download PDF [14814 KB, uploaded 8 October 2017]   |  


This paper presents the findings of a post-occupancy evaluation (POE) applied to a building in the UK. The design of the building was generated through an externally funded research project over two years from 2005 to 2007. The construction of the building was completed in 2010. After a period of occupancy, a POE of the building was carried out in 2015. The POE offered an opportunity to investigate the effect of occupant behaviour on the performance of the building and their level of comfort and satisfaction. We adopted a field survey method to evaluate the comfort and satisfaction of users by asking them a series of questions to analyse how they felt in different parts of the building throughout the course of the year. In our analysis, the users were prompted to provide a subjective measure of the building regarding a range of internal conditions such as air temperature, humidity, air movement, air quality, daylight, artificial light, and noise. The analysis supports the notion that in naturally-ventilated buildings some users may find the building to be hot in summer while cold in winter. The high level of control the users have over the operation of the building contributes to their comfort and satisfaction. The users demonstrated a tendency to be satisfied despite environmental factors and to forgive some aspects of the building which are not performing as they should. The paper offers a perspective on statistical user satisfaction in a low occupancy building and attempts to explain the role of workplace wellbeing on occupant perception of comfort in this case. View Full-Text
Keywords: post-occupancy evaluation (POE); green buildings; building performance; indoor environment; adaptive behaviour; occupant perception; occupant satisfaction; comfort post-occupancy evaluation (POE); green buildings; building performance; indoor environment; adaptive behaviour; occupant perception; occupant satisfaction; comfort

Figure 1

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

Scifeed alert for new publications

Never miss any articles matching your research from any publisher
  • Get alerts for new papers matching your research
  • Find out the new papers from selected authors
  • Updated daily for 49'000+ journals and 6000+ publishers
  • Define your Scifeed now

SciFeed Share & Cite This Article

MDPI and ACS Style

Fieldson, R.; Sodagar, B. Understanding User Satisfaction Evaluation in Low Occupancy Sustainable Workplaces. Sustainability 2017, 9, 1720.

Show more citation formats Show less citations formats

Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Related Articles

Article Metrics

Article Access Statistics



[Return to top]
Sustainability EISSN 2071-1050 Published by MDPI AG, Basel, Switzerland RSS E-Mail Table of Contents Alert
Back to Top