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Sustainability 2017, 9(10), 1720; doi:10.3390/su9101720

Understanding User Satisfaction Evaluation in Low Occupancy Sustainable Workplaces

1
Simons Group Limited, Lincoln LN6 3AA, UK
2
School of Architecture and the Built Environment, University of Lincoln, Lincoln LN6 7TS, UK
*
Author to whom correspondence should be addressed.
Received: 21 August 2017 / Revised: 19 September 2017 / Accepted: 21 September 2017 / Published: 25 September 2017
(This article belongs to the Special Issue Advances in Post Occupancy Evaluation)
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Abstract

This paper presents the findings of a post-occupancy evaluation (POE) applied to a building in the UK. The design of the building was generated through an externally funded research project over two years from 2005 to 2007. The construction of the building was completed in 2010. After a period of occupancy, a POE of the building was carried out in 2015. The POE offered an opportunity to investigate the effect of occupant behaviour on the performance of the building and their level of comfort and satisfaction. We adopted a field survey method to evaluate the comfort and satisfaction of users by asking them a series of questions to analyse how they felt in different parts of the building throughout the course of the year. In our analysis, the users were prompted to provide a subjective measure of the building regarding a range of internal conditions such as air temperature, humidity, air movement, air quality, daylight, artificial light, and noise. The analysis supports the notion that in naturally-ventilated buildings some users may find the building to be hot in summer while cold in winter. The high level of control the users have over the operation of the building contributes to their comfort and satisfaction. The users demonstrated a tendency to be satisfied despite environmental factors and to forgive some aspects of the building which are not performing as they should. The paper offers a perspective on statistical user satisfaction in a low occupancy building and attempts to explain the role of workplace wellbeing on occupant perception of comfort in this case. View Full-Text
Keywords: post-occupancy evaluation (POE); green buildings; building performance; indoor environment; adaptive behaviour; occupant perception; occupant satisfaction; comfort post-occupancy evaluation (POE); green buildings; building performance; indoor environment; adaptive behaviour; occupant perception; occupant satisfaction; comfort
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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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MDPI and ACS Style

Fieldson, R.; Sodagar, B. Understanding User Satisfaction Evaluation in Low Occupancy Sustainable Workplaces. Sustainability 2017, 9, 1720.

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