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Sustainability 2016, 8(2), 179; doi:10.3390/su8020179

The Effect of the Internal Side of Social Responsibility on Firm Competitive Success in the Business Services Industry

1
Business Administration and Sociology Department, School of Economics, University of Extremadura, Ave. Elvas s/n, Badajoz 06006, Spain
2
Financial Economics and Accountancy Department, School of Economics, University of Extremadura, Ave. Elvas s/n, Badajoz 06006, Spain
3
Department of Management and Transport, University of Bielsko-Biała, Willowa 2, Bielsko-Biala 43-309, Poland
4
Department of Law and Administration, The University of Dąbrowa Górnicza, Cieplaka 1c, Dąbrowa Górnicza 43-300, Poland
*
Author to whom correspondence should be addressed.
Academic Editor: Adam Jabłoński
Received: 27 December 2015 / Revised: 12 February 2016 / Accepted: 14 February 2016 / Published: 18 February 2016
(This article belongs to the Special Issue Sustainable Business Models)
View Full-Text   |   Download PDF [415 KB, uploaded 18 February 2016]   |  

Abstract

This work focuses on the internal side of social responsibility of organizations in a regional context. Through a survey of 590 managers in classical business services (human-capital intensive) and representative of the productive economy of the Region of Extremadura (Spain), an empirical analysis is conducted. First, a factor analysis is conducted to explore the main dimensions of the internal face of Social Responsibility and second, a structural equations model is developed to look for a relationship with business competitiveness. Business performance and innovation are also considered in the model. The main contribution of the article is the establishment of a set of indicators that will help to build an ongoing and meaningful dialogue with employees improving their quality of life at work that will also serve as important guidance for the increasing of the firm’s competitiveness through responsible human resources practices. Some suggestions for a research agenda emerge from this first attempt to approach the internal side of responsibility in business. View Full-Text
Keywords: human recources management (HRM); internal social responsibility (ISR); service sector; social responsibility (SR) human recources management (HRM); internal social responsibility (ISR); service sector; social responsibility (SR)
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MDPI and ACS Style

Sánchez-Hernández, M.I.; Gallardo-Vázquez, D.; Barcik, A.; Dziwiński, P. The Effect of the Internal Side of Social Responsibility on Firm Competitive Success in the Business Services Industry. Sustainability 2016, 8, 179.

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