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Sustainability 2015, 7(9), 11532-11545; doi:10.3390/su70911532

Enhancing Organizational Survivability in a Crisis: Perceived Organizational Crisis Responsibility, Stance, and Strategy

School of Advertising & Public Relations, Hongik University, 2639 Sejong-ro, Jochiwon-eup, Sejong 30100, Korea
Academic Editor: Giuseppe Ioppolo
Received: 22 June 2015 / Revised: 12 August 2015 / Accepted: 13 August 2015 / Published: 25 August 2015
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
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Abstract

For the purpose of enhancing organizational sustainability during a crisis, an organization takes a position in decision-making, how to respond toward its public, and that is supposed to determine which stance or tactic to employ. This study aims to examine whether publics’ perceptions of organizational crisis responsibility affect their expectations that an organization should choose certain stances and strategies toward the public in a crisis. To address these concerns, an experiment was conducted. As the specific public of this research, health journalists were selected, since they affect public perceptions significantly and public opinion can ultimately put pressure on an organization. Results from an analysis of the experimental data with health journalists confirm that they expect a more accommodative stance/strategy when they perceive that the organization is highly responsible for a health-related crisis. Conversely, when the journalists perceive that an organization has a low level of responsibility for a crisis, they expect a more advocative stance/strategy. By taking into account the health journalists’ expectations along with the needs of the organization, public relations practitioners are better able to make optimal decisions regarding their client organizations’ adopted stance and strategy, and finally, enhance organizational sustainability in a crisis. View Full-Text
Keywords: organizational sustainability in a crisis; crisis responsibility; stance; strategy; contingency theory; public relations organizational sustainability in a crisis; crisis responsibility; stance; strategy; contingency theory; public relations
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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MDPI and ACS Style

Jeong, J. Enhancing Organizational Survivability in a Crisis: Perceived Organizational Crisis Responsibility, Stance, and Strategy. Sustainability 2015, 7, 11532-11545.

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