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Int. J. Environ. Res. Public Health 2009, 6(6), 1818-1855; doi:10.3390/ijerph6061818

The Role of Health Kiosks in 2009: Literature and Informant Review

Faculty of Health and Social Work, University of Plymouth, Plymouth PL4 8AA, UK
Received: 22 May 2009 / Accepted: 8 June 2009 / Published: 11 June 2009
(This article belongs to the Special Issue Public Health Informatics)


Kiosks can provide patients with access to health systems in public locations, but with increasing home Internet access their usefulness is questioned. A literature and informant review identified kiosks used for taking medical histories, health promotion, self assessment, consumer feedback, patient registration, patient access to records, and remote consultations. Sited correctly with good interfaces, kiosks can be used by all demographics but many ‘projects’ have failed to become routine practice. A role remains for: (a) integrated kiosks as part of patient ‘flow’, (b) opportunistic kiosks to catch people’s attention. Both require clear ‘ownership’ to succeed.
Keywords: kiosk; health systems; Internet kiosk; health systems; Internet
This is an open access article distributed under the Creative Commons Attribution License (CC BY 3.0).

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Jones, R. The Role of Health Kiosks in 2009: Literature and Informant Review. Int. J. Environ. Res. Public Health 2009, 6, 1818-1855.

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