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Healthcare 2016, 4(1), 1; doi:10.3390/healthcare4010001

Shortening a Patient Experiences Survey for Medical Homes

1
National Committee for Quality Assurance, 1100 13th Street NW, Suite 1000, Washington, DC 20005, USA
2
Booz Allen Hamilton, One Preserve Parkway, Suite 200, Rockville, MD 20852, USA
*
Author to whom correspondence should be addressed.
Academic Editor: Hector P. Rodriguez
Received: 22 May 2015 / Revised: 8 December 2015 / Accepted: 11 December 2015 / Published: 23 December 2015
(This article belongs to the Special Issue Innovations in Measuring and Improving Patient Care Experiences)
View Full-Text   |   Download PDF [504 KB, uploaded 23 December 2015]   |  

Abstract

The Consumer Assessment of Healthcare Providers and Systems—Patient-Centered Medical Home (CAHPS PCMH) Survey assesses patient experiences reflecting domains of care related to general patient experience (access to care, communication with providers, office staff interaction, provider rating) and PCMH-specific aspects of patient care (comprehensiveness of care, self-management support, shared decision making). The current work compares psychometric properties of the current survey and a proposed shortened version of the survey (from 52 to 26 adult survey items, from 66 to 31 child survey items). The revisions were based on initial psychometric analysis and stakeholder input regarding survey length concerns. A total of 268 practices voluntarily submitted adult surveys and 58 submitted child survey data to the National Committee for Quality Assurance in 2013. Mean unadjusted scores, practice-level item and composite reliability, and item-to-scale correlations were calculated. Results show that the shorter adult survey has lower reliability, but still it still meets general definitions of a sound survey for the adult version, and resulted in few changes to mean scores. The impact was more problematic for the pediatric version. Further testing is needed to investigate approaches to improving survey response and the relevance of survey items in informing quality improvement. View Full-Text
Keywords: Patient-Centered Medical Homes; PCMH; patient reports about care; health care quality; patient experiences survey; CAHPS® Patient-Centered Medical Homes; PCMH; patient reports about care; health care quality; patient experiences survey; CAHPS®
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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MDPI and ACS Style

Ng, J.H.; Henry, E.; Oberlander, T.; Shi, P.; Scholle, S.H. Shortening a Patient Experiences Survey for Medical Homes. Healthcare 2016, 4, 1.

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