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Sustainability 2017, 9(3), 355; doi:10.3390/su9030355

Corporate Social Responsibility Motive Attribution by Service Employees in the Parcel Logistics Industry as a Moderator between CSR Perception and Organizational Effectiveness

1
College of Business Administration, Chonnam National University, Yongbong-ro 77, Buk-gu, Gwangju 61186, Korea
2
College of Business and Economics, Chung Ang University, Heukseok-ro 82, Seoul 06974, Korea
*
Author to whom correspondence should be addressed.
Academic Editor: Ilkyeong Moon
Received: 20 December 2016 / Revised: 16 February 2017 / Accepted: 19 February 2017 / Published: 28 February 2017
(This article belongs to the Special Issue Sustainability in Supply Chain Management)
View Full-Text   |   Download PDF [468 KB, uploaded 28 February 2017]   |  

Abstract

With sustainability and corporate social responsibility (CSR) emerging as urgent issues in the logistics service industry, the effects of CSR on employee work behavior is receiving increasing attention. This study explores this issue by considering intrinsic and extrinsic CSR motive attributions as moderating variables between CSR perception and organizational commitment and organizational citizenship behavior. The results of a cross-sectional survey and hierarchical regression analyses of 241 survey responses from parcel delivery logistics employees indicate that their perception of CSR strongly enhances their organizational commitment and organizational citizenship behavior. This study also presents evidence that the positive effect of CSR on organizational commitment is weakened when employees attribute CSR practices to intrinsic motives. This study provides guidance for managers in the logistics sector and for academics who wish to address sustainability and CSR issues and to enhance employees’ organizational commitment. View Full-Text
Keywords: sustainable logistics; corporate social responsibility (CSR); organizational commitment; organizational citizenship behavior; CSR motive attributions sustainable logistics; corporate social responsibility (CSR); organizational commitment; organizational citizenship behavior; CSR motive attributions
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Lee, S.-Y.; Seo, Y.W. Corporate Social Responsibility Motive Attribution by Service Employees in the Parcel Logistics Industry as a Moderator between CSR Perception and Organizational Effectiveness. Sustainability 2017, 9, 355.

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