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Sustainability 2017, 9(10), 1819; doi:10.3390/su9101819

A Hybrid MCDM Model for Improving the Electronic Health Record to Better Serve Client Needs

1
Department of Industrial Engineering and Management, National Taipei University of Technology, 1, Zhongxiao E. Rd., Taipei 10608, Taiwan
2
Department of Business and Entrepreneurial Management, Kainan University. No.1, Kainan Rd., Luchu Dist., Taoyuan City 33857, Taiwan
*
Author to whom correspondence should be addressed.
Received: 25 August 2017 / Revised: 17 September 2017 / Accepted: 5 October 2017 / Published: 10 October 2017
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Abstract

Although the electronic health record (EHR) is a promising innovation in the healthcare industry, the implementation of EHR has been relatively slow. A theoretical structure for the exploration and improvement of this usage of EHR is proposed. Incorporating the theoretical structure of TOE (technology-organization-environment), we apply the DEMATEL (decision-making trial and evaluation laboratory) technique to illustrate the influence-matrix and to construct the INRM (influential network relationship map). Based on this DEMATEL influence matrix and the fundamental concepts of ANP (Analytic Hierarchy Process), we derive influential weights for the criteria. These influential weights are then combined with the modified VIKOR (VlseKriterijumska Optimizacija I Kompromisno Resenje) method to find ways to understand and enhance the usage of EHR technology. The outcome demonstrates that our model can not only be used for implementation of EHR technology, but can also be applied to analyze the gaps in performance between the aspiration level and present performance values in individual criterion/dimension. View Full-Text
Keywords: electronic health record (EHR); technology-organization-environment (TOE); MCDM; DEMATEL; DANP; VIKOR; healthcare industry electronic health record (EHR); technology-organization-environment (TOE); MCDM; DEMATEL; DANP; VIKOR; healthcare industry
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MDPI and ACS Style

Liou, J.J.H.; Lu, M.-T.; Hu, S.-K.; Cheng, C.-H.; Chuang, Y.-C. A Hybrid MCDM Model for Improving the Electronic Health Record to Better Serve Client Needs. Sustainability 2017, 9, 1819.

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