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Information 2016, 7(4), 65; doi:10.3390/info7040065

Reaching Citizens’ Engagement by Services: Swiss Use Case

Department of Informatics, University of Applied Sciences of Western Switzerland, 2800 Delémont, Switzerland
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Author to whom correspondence should be addressed.
Academic Editor: Muneo Kaigo
Received: 31 August 2016 / Revised: 21 October 2016 / Accepted: 26 October 2016 / Published: 3 November 2016
(This article belongs to the Special Issue Digital Citizenship and Participation)
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Abstract

Collaboration with citizens and users plays an increasing role in the transformation of public services towards new forms of production and delivery. Thus there is a need to modernize the civil service to accelerate innovation in governments, as civil servants will also have an important role to play. Digital civic engagement platforms can provide a more attractive and accessible means for participation. We believe that neither an exclusive top-down approach nor a bottom-up approach can address the current needs. Instead a hybrid approach should be designed. This paper presents a novel approach to address the issue of current civic disengagement. This approach is illustrated through four different use cases in the Swiss context. View Full-Text
Keywords: citizen engagement; services; trust and transparency citizen engagement; services; trust and transparency
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Sokhn, M.; Evequoz, F.; Zufferey, A. Reaching Citizens’ Engagement by Services: Swiss Use Case. Information 2016, 7, 65.

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