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Keywords = linguistic mediation

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34 pages, 9281 KiB  
Article
A Statistical Framework for Modeling Behavioral Engagement via Topic and Psycholinguistic Features: Evidence from High-Dimensional Text Data
by Dan Li and Yi Zhang
Mathematics 2025, 13(15), 2374; https://doi.org/10.3390/math13152374 - 24 Jul 2025
Viewed by 204
Abstract
This study investigates how topic-specific expression by women delivery riders on digital platforms predicts their community engagement, emphasizing the mediating role of self-disclosure and the moderating influence of cognitive and emotional language features. Using unsupervised topic modeling (Top2Vec, Topical Vectors via Embeddings and [...] Read more.
This study investigates how topic-specific expression by women delivery riders on digital platforms predicts their community engagement, emphasizing the mediating role of self-disclosure and the moderating influence of cognitive and emotional language features. Using unsupervised topic modeling (Top2Vec, Topical Vectors via Embeddings and Clustering) and psycholinguistic analysis (LIWC, Linguistic Inquiry and Word Count), the paper extracted eleven thematic clusters and quantified self-disclosure intensity, cognitive complexity, and emotional polarity. A moderated mediation model was constructed to estimate the indirect and conditional effects of topic probability on engagement behaviors (likes, comments, and views) via self-disclosure. The results reveal that self-disclosure significantly mediates the influence of topical content on engagement, with emotional negativity amplifying and cognitive complexity selectively enhancing this pathway. Indirect effects differ across topics, highlighting the heterogeneous behavioral salience of expressive themes. The findings support a statistically grounded, semantically interpretable framework for predicting user behavior in high-dimensional text environments. This approach offers practical implications for optimizing algorithmic content ranking and fostering equitable visibility for marginalized digital labor groups. Full article
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23 pages, 3341 KiB  
Article
On Old Uyghur Fragments of the Lotus Sutra in the Berlin Turfan Collection
by Ayixiemuguli Tuersun
Religions 2025, 16(7), 899; https://doi.org/10.3390/rel16070899 - 13 Jul 2025
Viewed by 437
Abstract
This study provides a comprehensive philological analysis of ten Old Uyghur manuscript fragments of the Saddharmapuṇḍarīka-sūtra (Lotus Sutra) in the Berlin Turfan Collection, while systematically examining all extant Old Uyghur Lotus Sutra manuscripts to establish a complete corpus for comparative analysis. [...] Read more.
This study provides a comprehensive philological analysis of ten Old Uyghur manuscript fragments of the Saddharmapuṇḍarīka-sūtra (Lotus Sutra) in the Berlin Turfan Collection, while systematically examining all extant Old Uyghur Lotus Sutra manuscripts to establish a complete corpus for comparative analysis. By collating this complete corpus with Kumārajīva’s Chinese translation, this research demonstrates a typology of Old Uyghur Lotus Sutra fragments. It identifies at least two distinct translation lineages: (1) early translations (pre-10th century) exhibiting lexical and structural divergences indicative of Sogdian mediation or hybrid source traditions, and (2) late translations (11th–14th centuries) directly derived from the Chinese version, characterized by syntactic fidelity and a standardized terminology. Through comparative textual analysis, orthographic scrutiny, and terminological cross-referencing, this paper aims to reconstruct the historical trajectory of the Lotus Sutra’s transmission. In addition, it discusses some facts indicating linguistic and cultural contact between the Sogdians and the progressive alignment of Uyghur Buddhist texts with Chinese Buddhist traditions. Full article
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15 pages, 469 KiB  
Article
The Canonical Gospels in Michel Henry’s “Philosophy of Christianity”: The Synoptics as a Praeparatio for the Gospel of John
by Francisco Martins and Andreas Gonçalves Lind
Religions 2025, 16(7), 855; https://doi.org/10.3390/rel16070855 - 1 Jul 2025
Viewed by 294
Abstract
This article explores Michel Henry’s interpretation of the canonical Gospels in his Christian Trilogy. While Henry’s phenomenology emphasizes the immanent self-manifestation of a truth transcending all linguistic mediations, he recognizes the canonical authority of the Gospels as authentic sources of Christ’s words, granting [...] Read more.
This article explores Michel Henry’s interpretation of the canonical Gospels in his Christian Trilogy. While Henry’s phenomenology emphasizes the immanent self-manifestation of a truth transcending all linguistic mediations, he recognizes the canonical authority of the Gospels as authentic sources of Christ’s words, granting privileged access to that same truth. His surprising focus on Synoptic Gospels, especially in Words of Christ, contrasts with his usual preference for Johannine and Pauline writings. However, his interpretation of the Synoptics tends to uniformize their literary and theological diversity and ignore the narratives and particularities of each Gospel. We suggest that Henry’s hermeneutics is guided less by an exegetical intention than by the principles of his radical phenomenology of life. In short, the article shows the clear risk of eisegetical projection at the core of Henry’s philosophy of Christianity. Full article
(This article belongs to the Special Issue Biblical Interpretation: Literary Cues and Thematic Developments)
15 pages, 211 KiB  
Article
“We Are Bridges”: Bilingual Latina Teachers as Cultural Mediators in Family–School Partnerships
by Emma Chen
Educ. Sci. 2025, 15(6), 717; https://doi.org/10.3390/educsci15060717 - 8 Jun 2025
Viewed by 488
Abstract
This paper explores the critical role of bilingual Latina educators as cultural mediators in fostering inclusive and effective parent engagement within schools. It calls for a shift from traditional, deficit-oriented approaches to parent engagement towards a strengths-based model that recognizes the valuable knowledge [...] Read more.
This paper explores the critical role of bilingual Latina educators as cultural mediators in fostering inclusive and effective parent engagement within schools. It calls for a shift from traditional, deficit-oriented approaches to parent engagement towards a strengths-based model that recognizes the valuable knowledge and contributions of families and for the incorporation of parent engagement courses in teacher education to better prepare educators for this critical work. Drawing from teacher reflections, this paper examines the unique ways in which these educators navigate cultural, linguistic, and systemic barriers to create spaces where Latinx families feel seen, heard, and valued. This paper highlights four key themes: (1) the role of bilingual educators as cultural and linguistic translators, (2) the challenge of reframing the deficit-based perspectives of Latinx families, (3) the importance of relationship-building through home visits, and (4) the emotional labor involved in advocating for marginalized families. Through these reflections, this paper advocates for systemic changes, emphasizing the need for formal institutional support for bilingual educators. It concludes by urging schools to adopt flexible, culturally responsive strategies that build long-term partnerships between educators and families. Full article
21 pages, 1579 KiB  
Article
MOOCs in Heritage Education: Content Analysis and Didactic Strategies for Heritage Conceptualization
by Inmaculada Sánchez-Macías, Olaia Fontal Merillas, Pablo de Castro Martín and Andrea García-Guerrero
Heritage 2025, 8(6), 218; https://doi.org/10.3390/heritage8060218 - 7 Jun 2025
Viewed by 1199
Abstract
This article carries out an interdisciplinary analysis of five MOOC courses developed by the University of Valladolid and offered on higher education platforms between 2020 and 2024. This research is based on the study of the lexical categories used by the informants participating [...] Read more.
This article carries out an interdisciplinary analysis of five MOOC courses developed by the University of Valladolid and offered on higher education platforms between 2020 and 2024. This research is based on the study of the lexical categories used by the informants participating in these courses, establishing a correlation with the theoretical and practical debates surrounding the definition of heritage and the frameworks of contemporary heritage education. Through a metalinguistic approach, the semantic limits of the emerging lexical categories are examined, paying attention to their ambiguity, polysemy and contexts of use, both from a formal linguistic perspective and from a hermeneutic approach. The analysis is based on natural language processing tools, complemented by qualitative techniques from applied linguistics and cultural studies. This dual approach, both scientific–statistical and humanistically nuanced, allows us to identify recurrent discursive patterns, as well as significant variations in the conceptualization of heritage according to the socio-cultural and geographical profiles of the participants. The results of the linguistic analysis are contrasted with the thematic lines investigated by our research group, focusing on cultural policy, legacy policies, narratives linked to the culture of depopulation, disputed scientific paradigms, and specific lexical categories in the Latin American context. In this sense, the article takes a critical look at discursive production in massive online learning environments, positioning language as a key indicator of the processes of cultural resignification and the construction of legacy knowledge in the Ibero-American context. The findings of my scientific article underscore the pressing need for a multiform liberation of the traditionally constrained concept of heritage, which has long been framed within rigid institutional, legal, and disciplinary boundaries. This normative framework, often centered on materiality, monumentalism, and expert-driven narratives, limits the full potential of heritage as a relational and socially embedded construct. My research reveals that diverse social agents—ranging from educators and local communities to cultural mediators and digital users—demand a more flexible, inclusive, and participatory understanding of heritage. This shift calls for redefining legacy not as a static legacy to be preserved but as a dynamic bond, deeply rooted in affective, symbolic, and intersubjective dimensions. The concept of “heritage as bond”, as developed in contemporary critical theory, provides a robust framework for this reconceptualization. Furthermore, the article highlights the need for a new vehiculation of access—one that expands heritage experience and appropriation beyond elite circles and institutionalized contexts into broader social ecosystems such as education, digital platforms, civil society, and everyday life. This approach promotes legacy democratization, fostering horizontal engagement and collective meaning-making. Ultimately, the findings advocate for a paradigm shift toward an open, polyphonic, and affective heritage model, capable of responding to contemporary socio-cultural complexities. Full article
(This article belongs to the Special Issue Progress in Heritage Education: Evolving Techniques and Methods)
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23 pages, 716 KiB  
Article
Christian Missionary Interpreters in the Open Port Period and the Japanese Colonial Era and Church Interpretation in Modern Korea
by Boae Kim
Religions 2025, 16(5), 590; https://doi.org/10.3390/rel16050590 - 2 May 2025
Viewed by 981
Abstract
This study examines the role of Christian missionary interpreters from the Open Port Period to the Japanese colonial era, highlighting their historical significance and influence. During the Open Port Period, missionaries relied on Korean language teachers to serve as interpreters, translators, evangelists, and [...] Read more.
This study examines the role of Christian missionary interpreters from the Open Port Period to the Japanese colonial era, highlighting their historical significance and influence. During the Open Port Period, missionaries relied on Korean language teachers to serve as interpreters, translators, evangelists, and preachers. Although their English proficiency was often limited, they played a crucial role in early Christian missions. In the Japanese colonial era, elite intellectuals who had studied abroad increasingly assumed interpretation roles, actively contributing to theological education and social reform. This study analyzes historical records, newspaper articles, and existing research to reconstruct the evolving role and broader impact of Christian interpreters. The findings suggest that missionary interpreters were not merely linguistic mediators but key figures in evangelism and social transformation. Furthermore, the study highlights the historical transition from consecutive interpretation to simultaneous interpretation in Korean churches and underscores the need for systematic training programs. Given the growing linguistic diversity in Korean congregations, churches must recognize the importance of trained interpreters in ensuring effective multilingual worship and uphold the legacy of missionary interpretation. Full article
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11 pages, 235 KiB  
Communication
Talking Resilience: Embedded Natural Language Cyber-Organizations by Design
by Andrea Tomassi, Andrea Falegnami and Elpidio Romano
Systems 2025, 13(4), 247; https://doi.org/10.3390/systems13040247 - 2 Apr 2025
Cited by 5 | Viewed by 520
Abstract
This communication examines the interplay between linguistic mediation and knowledge conversion in cyber-sociotechnical systems (CSTSs) via the WAx framework, which outlines various work representations and eight key conversion activities. Grounded in enactivist principles, we argue that language is a dynamic mechanism that shapes, [...] Read more.
This communication examines the interplay between linguistic mediation and knowledge conversion in cyber-sociotechnical systems (CSTSs) via the WAx framework, which outlines various work representations and eight key conversion activities. Grounded in enactivist principles, we argue that language is a dynamic mechanism that shapes, and is shaped by, human–machine interactions, enhancing system resilience and adaptability. By integrating the concepts of simplexity, complixity, and complexity compression, we illustrate how complex cognitive and operational processes can be selectively condensed into efficient outcomes. A case study of a chatbot-based customer support system demonstrates how the phases of socialization, introspection, externalization, combination, internalization, conceptualization, reification, and influence collaboratively drive the evolution of resilient CSTS designs. Our findings indicate that natural language serves as a bridging tool for effective sense-making, adaptive coordination, and continuous learning, offering novel insights into designing technologically advanced, socially grounded, and evolving sociotechnical systems. Full article
42 pages, 23224 KiB  
Article
GIF You’re Happy and You Know It: Reaction GIFs and Images in a Gay Male Twitter Community of Practice
by Caolan O’Neill
Languages 2025, 10(4), 71; https://doi.org/10.3390/languages10040071 - 30 Mar 2025
Viewed by 2285
Abstract
Reaction GIFs and reaction images appear as common multimodal linguistic objects in digitally mediated communication. While past research has tended to focus on the paralinguistic functions of these communicative devices, less attention has been paid to how these digital tools enable their users [...] Read more.
Reaction GIFs and reaction images appear as common multimodal linguistic objects in digitally mediated communication. While past research has tended to focus on the paralinguistic functions of these communicative devices, less attention has been paid to how these digital tools enable their users to strategically enact and embody particular social identities on social media. This article offers a stance-based computer-mediated discourse analysis of a small, gay UK- and Ireland-based Twitter community of practice. Through qualitative analyses of the eight members’ tweets containing reaction GIFs and images (n = 991), as well as their responses to an online survey, this article demonstrates how these self-identified gay men construct four distinct feminine-coded personae: the Sassy Queen, the Hun, the Battle-Axe and the Flamboyant Queer. Each persona exhibits linguistic (e.g., features from British English or African American Language) or stance-based collocations. This analysis identifies common qualities or traits that all four personae possess that these Twitter users may identify with or value, potentially motivating their recurrent constructions. The ability of these non-traditional linguistic resources to conduct identity work is discussed. More broadly, this study foregrounds the significance of social media as a series of digital platforms where online identities are continually developed, (co-)constructed and negotiated. Full article
(This article belongs to the Special Issue Linguistics of Social Media)
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19 pages, 235 KiB  
Article
Exploring the Scientific Validity of ChatGPT’s Responses in Elementary Science for Sustainable Education
by Yoonsung Choi
Sustainability 2025, 17(7), 2962; https://doi.org/10.3390/su17072962 - 27 Mar 2025
Cited by 2 | Viewed by 1200
Abstract
As AI integration in education increases, it is crucial to evaluate its effectiveness in elementary science learning, particularly in promoting sustainable education through equitable access to knowledge. This study aims to assess the validity and applicability of ChatGPT3.5 (free version) responses in elementary [...] Read more.
As AI integration in education increases, it is crucial to evaluate its effectiveness in elementary science learning, particularly in promoting sustainable education through equitable access to knowledge. This study aims to assess the validity and applicability of ChatGPT3.5 (free version) responses in elementary Earth and Space science. A document analysis of 1200 AI-generated responses was conducted to evaluate scientific validity, explanatory clarity, and pedagogical relevance. The analysis employed quantitative methods to assess accuracy and alignment with elementary curricula, while qualitative insights identified linguistic and conceptual challenges. The findings indicate that 94.2% of responses were scientifically valid, 70.6% were clear, but only 12.8% aligned with elementary curricula. While ChatGPT provides accurate information, many responses included complex terminology unsuitable for young learners. Additionally, 87.2% of responses lacked alignment with curricula, posing challenges for effective classroom integration. Despite these limitations, ChatGPT shows potential in simplifying scientific concepts and expanding access to educational resources. Refining AI-generated content through curriculum-based filtering, adaptive language processing, and teacher mediation is necessary. Strengthening AI-driven educational strategies with a sustainability focus can ensure long-term improvements in equitable science learning. This study highlights the need for further research on optimizing AI tools for elementary education. Full article
16 pages, 332 KiB  
Article
The Ultimate in Verbalization: How Japanese Writer Furui Yoshikichi Reads Western Mystical Experiences
by Seungjun Lee and Do-Hyung Kim
Religions 2025, 16(3), 354; https://doi.org/10.3390/rel16030354 - 12 Mar 2025
Viewed by 666
Abstract
This study examines how the Japanese writer Furui Yoshikichi engages with Western mystical experiences, particularly through his reading of Martin Buber’s Ecstatic Confessions and his broader engagement with Meister Eckhart and medieval German mysticism. Furui’s literary inquiry revolves around the inherent tension between [...] Read more.
This study examines how the Japanese writer Furui Yoshikichi engages with Western mystical experiences, particularly through his reading of Martin Buber’s Ecstatic Confessions and his broader engagement with Meister Eckhart and medieval German mysticism. Furui’s literary inquiry revolves around the inherent tension between the ineffability of mystical experiences and their articulation through language. He critically engages with the paradox of verbalization, recognizing that while mystical experiences transcend linguistic and temporal boundaries, they nevertheless achieve resonance through written and spoken expressions. His reflections converge with Buddhist notions of Sūnyatā, underscoring intersections between Eastern and Western spiritual traditions. Drawing upon his background as a translator of German literature, Furui mediates mystical experiences within a comparative framework, navigating cultural and linguistic boundaries. His approach elucidates the concept of the multiplicity of qualities in mystical experiences, demonstrating particularity and universality simultaneously. By analyzing Furui’s interpretation of mystical texts, this study contributes to broader discussions on the limitations of language in conveying transcendence and the role of literary imagination in rendering the ineffable. Full article
(This article belongs to the Special Issue Imagining Ultimacy: Religious and Spiritual Experience in Literature)
22 pages, 297 KiB  
Article
Gender-Based Violence in a Migration Context: Health Impacts and Barriers to Healthcare Access and Help Seeking for Migrant and Refugee Women in Canada
by Evangelia Tastsoglou
Societies 2025, 15(3), 68; https://doi.org/10.3390/soc15030068 - 12 Mar 2025
Cited by 1 | Viewed by 1606
Abstract
This article focuses on the health impacts of the gender-based violence (GBV) experienced by migrant and refugee women (MRW) survivors in their migration/settlement journeys in Canada, and their challenges in accessing healthcare. Adopting a feminist and intersectional lens, I draw upon qualitative in-depth [...] Read more.
This article focuses on the health impacts of the gender-based violence (GBV) experienced by migrant and refugee women (MRW) survivors in their migration/settlement journeys in Canada, and their challenges in accessing healthcare. Adopting a feminist and intersectional lens, I draw upon qualitative in-depth interviews with 48 migrant women conducted between 2020 and 2022. GBV is a frequent experience in the migration and (re)settlement journey and has wide-ranging and cross-secting emotional-psychological, socio-economic, physical, as well as sexual and reproductive health consequences which, in turn, impact settlement and integration and may increase vulnerability to further GBV as a result. Drawing upon a “social determinants of health” approach, I aim to understand the workings of barriers to healthcare access and help seeking for MRW survivors of GBV in Canada. The social determinants of health involve structural (e.g., legal, financial, linguistic, knowledge, healthcare access) barriers, mediated by gender, intersecting with various positionalities and identities. GBV unambiguously impacts on the health and well-being of all survivors, but the extent of harm varies significantly depending on the intersections of positions and identities of survivors. The migration context entails unique barriers to MRW help seeking and healthcare access as well as aggravates the impacts of other barriers on MRW. My objective is to show how GBV affects the health status of MRW survivors in Canada in the specific context of healthcare access and help-seeking barriers MRW face, conceptualized as risk factors for reproducing GBV. Full article
21 pages, 380 KiB  
Article
When Miriam’s Well Runs Dry: Death, Thirst, and the Bitterness of Israel in Num 20:1–2
by Francesco Cocco
Religions 2025, 16(3), 350; https://doi.org/10.3390/rel16030350 - 11 Mar 2025
Viewed by 785
Abstract
The abrupt juxtaposition of Miriam’s death and the subsequent water crisis in Num 20:1–2 invites deeper reflection on the narrative and theological significance of her role in Israel’s wilderness journey. While the biblical text provides a succinct account, the immediate onset of thirst [...] Read more.
The abrupt juxtaposition of Miriam’s death and the subsequent water crisis in Num 20:1–2 invites deeper reflection on the narrative and theological significance of her role in Israel’s wilderness journey. While the biblical text provides a succinct account, the immediate onset of thirst among the Israelites suggests a profound connection between her presence and divine sustenance. This article explores the literary and theological dimensions of Miriam’s role, arguing that her death disrupts the delicate balance of Israel’s survival in the desert. Through the exegetical analysis of Num 20:1–2, this study examines the syntactical continuity that binds Miriam’s passing with the ensuing crisis. It revisits her leadership in Num 12, where her challenge to Moses highlights the complexity of wilderness leadership. Furthermore, the article engages with rabbinic interpretations that identify Miriam as Israel’s well, emphasizing the theological implications of her absence. By synthesizing biblical narrative, linguistic analysis, and Jewish exegetical traditions, this study argues that Miriam’s presence embodies Israel’s dependence on divine provision. Her death, and the drying up of water that follows, expose the fragility of both leadership and faith in the wilderness. In doing so, the article underscores how—while somehow building on the biblical text—rabbinic interpretations portray Miriam as a pivotal mediator of divine grace, whose absence precipitates a crisis of both thirst and identity. Full article
(This article belongs to the Special Issue The Hebrew Bible: A Journey Through History and Literature)
15 pages, 259 KiB  
Article
Adaptation and Linguistic Validation of Angioedema PROMs in Latvian for Assessing Recurrent Angioedema
by Lāsma Lapiņa, Adīne Kaņepa, Maksims Zolovs, Thomas Buttgereit and Nataļja Kurjāne
J. Clin. Med. 2025, 14(4), 1375; https://doi.org/10.3390/jcm14041375 - 19 Feb 2025
Viewed by 543
Abstract
Background: Angioedema (AE) is a localized, non-pitting swelling affecting subcutaneous and/or submucosal tissues. Despite varying underlying mechanisms, AE significantly impacts patients’ quality of life (QoL), which is closely linked to disease activity and control. Objectives: This study aimed to translate and linguistically validate [...] Read more.
Background: Angioedema (AE) is a localized, non-pitting swelling affecting subcutaneous and/or submucosal tissues. Despite varying underlying mechanisms, AE significantly impacts patients’ quality of life (QoL), which is closely linked to disease activity and control. Objectives: This study aimed to translate and linguistically validate the angioedema activity score (AAS), angioedema control test (AECT), and angioedema quality of life (AE-QoL) questionnaires into Latvian, and to use these validated tools to assess disease activity, control, and quality of life within the study population. Methods: PROMs, including the AECT, AAS, and AE-QoL, underwent a standardized linguistic validation process. Patients with hereditary angioedema (HAE), mast cell-mediated angioedema (AE-MC), and angioedema of unknown origin (AE-UNK) were recruited from two separate studies conducted at Riga Stradiņš University. Results: We enrolled 41 participants (90.2% women) with a mean age of 46.3 years. AE-MC was the most common (63.4%), followed by HAE (19.5%) and AE-UNK (17.1%). The mean AAS score was 15.8, with no significant differences regarding AE type, gender, or age. The mean AECT score was 8.29, revealing significant gender differences (women: 7, men: 13.5). The AE-QoL total score was 45.5, with significant gender differences in most domains. Strong correlations were found between AE-QoL scores and both AAS and AECT, highlighting the impact of both disease activity and control on QoL. Conclusions: The Latvian adaptation of the AAS, AECT, and AE-QoL questionnaires effectively assesses AE activity, control, and disease-related QoL. Our study reveals poor disease control, underscoring the need for tailored interventions and regular PROM evaluations, with the Latvian version of the AE-QoL questionnaire identifying five distinct domains compared to four in the original version. Full article
(This article belongs to the Section Dermatology)
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21 pages, 238 KiB  
Article
A Critical Analysis of Dreyfus’s Background Knowledge
by Aydan Turanli
Philosophies 2025, 10(1), 15; https://doi.org/10.3390/philosophies10010015 - 24 Jan 2025
Viewed by 1093
Abstract
The role of background knowledge in human intelligence, knowledge, and consciousness has been a topic of discussion among several philosophers, including Ludwig Wittgenstein, John Searle, Martin Heidegger, and Hubert Dreyfus. Hubert Dreyfus criticizes what he calls the mediational approach and offers the contact [...] Read more.
The role of background knowledge in human intelligence, knowledge, and consciousness has been a topic of discussion among several philosophers, including Ludwig Wittgenstein, John Searle, Martin Heidegger, and Hubert Dreyfus. Hubert Dreyfus criticizes what he calls the mediational approach and offers the contact theory to clarify the concept within his theoretical framework. In alignment with Heidegger’s existential phenomenological perspective, he posits that our contact and our embodied coping with the world constitute a background by which we become acquainted with preunderstanding that encompasses both prelinguistic and pre-propositional understandings. In this article, Dreyfus’s analysis of background knowledge is criticized by focusing on his latest writings. It is argued that, although Dreyfus claims to be defending horizontal foundationalism rather than vertical foundationalism, he primarily emphasizes the foundational nonlinguistic role of motor intentionality in absorbed coping. Furthermore, it is asserted that nonlinguistic embodied coping alone cannot provide the basis for linguistic communication and a humanly way of understanding. Rather than serving as a foundation, embodied coping is more appropriately situated within a linguistic context, because we perform deeds with words. Full article
25 pages, 1553 KiB  
Article
The Impact of Chatbot Response Strategies and Emojis Usage on Customers’ Purchase Intention: The Mediating Roles of Psychological Distance and Performance Expectancy
by Hua Meng, Xinyuan Lu and Jiangling Xu
Behav. Sci. 2025, 15(2), 117; https://doi.org/10.3390/bs15020117 - 23 Jan 2025
Cited by 5 | Viewed by 5421
Abstract
Artificial intelligence (AI) chatbots have been widely adopted in customer service, playing a crucial role in improving service efficiency, enhancing user experience, and elevating satisfaction levels. Current research on the impact of chatbots on consumers’ purchase decisions primarily focuses on linguistic communication features, [...] Read more.
Artificial intelligence (AI) chatbots have been widely adopted in customer service, playing a crucial role in improving service efficiency, enhancing user experience, and elevating satisfaction levels. Current research on the impact of chatbots on consumers’ purchase decisions primarily focuses on linguistic communication features, with limited exploration into the non-verbal social cues employed by chatbots. By conducting three scenario-based experiments, this study investigates the mechanisms through which chatbot response strategies (proactive vs. reactive) and the use of emojis (yes vs. no) influence users’ purchase intention. The findings suggest that proactive response strategies by chatbots are more effective in strengthening users’ purchase intention compared to reactive strategies. Psychological distance and performance expectancy serve as significant mediators in this relationship. Additionally, the use of emojis moderates the effect of chatbot response strategies on psychological distance, while its moderating effect on performance expectancy is not significant. This study offers new insights into non-verbal social cues in chatbots, revealing the psychological mechanisms underlying the influence of chatbot response strategies on users’ purchase decisions and contributing to the limited evidence on visual symbols as moderating factors. Furthermore, the findings provide practical recommendations for businesses on optimizing chatbot interaction strategies to enhance user experience. Full article
(This article belongs to the Section Behavioral Economics)
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