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Article

21 Citations

7,144 Views

17 Pages

Investigating the Effects of Airport Servicescape on Airport Users’ Behavioral Intentions: A Case Study of Incheon International Airport Terminal 2 (T2)

Jin-Woo Park and
Young Kyung Ryu

Sustainability2019, 11(15), 4171;https://doi.org/10.3390/su11154171

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2 August 2019

The purpose of this study is to analyze the effects of physical and social servicescapes on cognitive and affective satisfaction, as well as airport image, with gender as a moderating effect between variables. A total of 283 airport users were survey...

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Article

5 Citations

5,168 Views

24 Pages

“I Am Here to Fly, but Better Get the Environment Right!” Passenger Response to Airport Servicescape

Collins Opoku Antwi,
Jun Ren,
Wenyu Zhang,
Wilberforce Owusu-Ansah,
Michael Osei Aboagye,
Emmanuel Affum-Osei and
Richard Adu Agyapong

Sustainability2022, 14(16), 10114;https://doi.org/10.3390/su141610114

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15 August 2022

This study deploys environmental and positive psychology models to develop and test the influence of substantive and communicative staging of airport servicescape (i.e., SSoS and CSoS) on passengers’ emotional and subsequent behavioral response...

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Article

10 Citations

6,496 Views

16 Pages

The Effects of the In-Flight Safety Information Characteristics on the Safety Behavioral Intention of Airline Passengers

Hayoung Kim and
Namryoung Lee

Sustainability2022, 14(5), 2819;https://doi.org/10.3390/su14052819

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28 February 2022

This research aims to explore the effects that In-flight Safety Information Characteristics of airlines have on attitude, customer satisfaction, customer trust, and safety behavioral intentions. A total of 477 passengers with air travel experience we...

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