Author Biographies

Capacity Jung-Yi Lin achieved a bachelor’s degree from the Department of Electronic Engineering at Taipei Institute of Technology (formerly NTUT) in 1980 and a Master of Business Administration degree through distance learning in 2005 from the University of Leicester in England. He was also the valedictorian of the Executive MBA program at the National Taipei University of Technology (NTUT) in 2013. Lin has been a doctoral candidate at College of Management, NTUT, since 2017. In 1992, Lin founded Forttek Security Inc., a professional company that specializes in the integration, installation, and maintenance of surveillance recording, access control, and burglar alarm systems (website: www.forttek.com.tw). Prior to establishing Forttek, he held several positions, including Supervisor of the Engineering Department at Senior Electronics (an LED factory), Supervisor of the Assembly Section at Auva Electronics (a computer factory), and Business Development Manager at Guardforce Security, Taiwan. In 2023, the author enthusiastically embarked on this project, “Driving innovation through customer relationship management —a data-driven approach”; his future research plans focus on innovative marketing strategies in Taiwan’s electronic industry.
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