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Trends in Higher Education
Volume 5
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Retraction of Trends High. Educ. 2023, 2(1), 255-269.
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Retraction

RETRACTED: Hoque et al. Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh. Trends High. Educ. 2023, 2, 255–269

by
Umma Salma Hoque
1,
Nazmoon Akhter
1,
Nurul Absar
2,
Mayeen Uddin Khandaker
3,* and
Abdullah Al-Mamun
4
1
Department of Business Administration, BGC Trust University Bangladesh, Chattogram 4380, Bangladesh
2
Department of Computer Science and Engineering, BGC Trust University Bangladesh, Chattogram 4380, Bangladesh
3
Centre for Applied Physics and Radiation Technologies, School of Engineering and Technology, Sunway University, Bandar Sunway 47500, Selangor, Malaysia
4
Sunway Business School, Sunway University, Bandar Sunway 47500, Selangor, Malaysia
*
Author to whom correspondence should be addressed.
Trends High. Educ. 2026, 5(1), 13; https://doi.org/10.3390/higheredu5010013
Submission received: 15 January 2026 / Accepted: 20 January 2026 / Published: 21 January 2026
Versions Notes
The journal retracts the article titled “Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh” [1], cited above.
Following publication, concerns were brought to the attention of the publisher regarding significant overlap with previously published work [2,3,4,5,6], produced by different authors.
Adhering to our standard procedure, an investigation was conducted by the Editorial Office and the Editorial Board that confirmed a significant overlap in text and content. Given the extent of the overlap, and the lack of appropriate citations for a significant portion of the overlapping material, the Editorial Board has decided to retract this article [1], as per MDPI’s retraction policy.
This retraction was approved by the Editor-in-Chief of the journal Trends in Higher Education.
The authors have been informed of this retraction and have indicated their disagreement with this decision.

References

  1. Hoque, U.S.; Akhter, N.; Absar, N.; Khandaker, M.U.; Al-Mamun, A. RETRACTED: Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh. Trends High. Educ. 2023, 2, 255–269. [Google Scholar] [CrossRef]
  2. Shekarchizadeh, A.; Rasli, A.; Hon-Tat, H. SERVQUAL in Malaysian universities: Perspectives of international students. Bus. Process Manag. J. 2011, 17, 67–81. [Google Scholar] [CrossRef]
  3. Leonnard, L. The Performance of SERVQUAL to Measure Service Quality in Private University. J. Effic. Responsib. Educ. Sci. 2018, 11, 16–21. [Google Scholar] [CrossRef]
  4. Hassan, A. Tourism Marketing in Bangladesh: An Introduction; Routdledge: London, UK, 2021. [Google Scholar]
  5. Ng, M.M.; Priyono, İ. The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study. J. Soc. Stud. Educ. Res. 2018, 9, 109–131. [Google Scholar]
  6. Sohail, M.S.; Hasan, M. Students’ perceptions of service quality in Saudi universities: The SERVPERF model. Learn. Teach. High. Educ. Gulf Perspect. 2021, 17, 54–66. [Google Scholar] [CrossRef]
Disclaimer/Publisher’s Note: The statements, opinions and data contained in all publications are solely those of the individual author(s) and contributor(s) and not of MDPI and/or the editor(s). MDPI and/or the editor(s) disclaim responsibility for any injury to people or property resulting from any ideas, methods, instructions or products referred to in the content.

Share and Cite

MDPI and ACS Style

Hoque, U.S.; Akhter, N.; Absar, N.; Khandaker, M.U.; Al-Mamun, A. RETRACTED: Hoque et al. Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh. Trends High. Educ. 2023, 2, 255–269. Trends High. Educ. 2026, 5, 13. https://doi.org/10.3390/higheredu5010013

AMA Style

Hoque US, Akhter N, Absar N, Khandaker MU, Al-Mamun A. RETRACTED: Hoque et al. Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh. Trends High. Educ. 2023, 2, 255–269. Trends in Higher Education. 2026; 5(1):13. https://doi.org/10.3390/higheredu5010013

Chicago/Turabian Style

Hoque, Umma Salma, Nazmoon Akhter, Nurul Absar, Mayeen Uddin Khandaker, and Abdullah Al-Mamun. 2026. "RETRACTED: Hoque et al. Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh. Trends High. Educ. 2023, 2, 255–269" Trends in Higher Education 5, no. 1: 13. https://doi.org/10.3390/higheredu5010013

APA Style

Hoque, U. S., Akhter, N., Absar, N., Khandaker, M. U., & Al-Mamun, A. (2026). RETRACTED: Hoque et al. Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh. Trends High. Educ. 2023, 2, 255–269. Trends in Higher Education, 5(1), 13. https://doi.org/10.3390/higheredu5010013

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