The Role of Advanced Practice Nurses in the Care of Multimorbid and Complex Chronically Ill Young and Middle-Aged Adults in Hospital Settings—Perspectives on Experience of APNs: A Qualitative Study
Highlights
- The perspectives of Advanced Practice Nurses (APNs) show that young and middle-aged adults with multimorbid and complex chronic illnesses require complex, long-term care that extends beyond the hospital setting, comprising various components that include person-centered care, transitional care, and continuity of care.
- APNs possess the skills and competencies—direct clinical practice, guidance and coaching, collaboration, and psychosocial support—to provide the necessary care for this patient group.
- A person-centered perspective is needed in continuous care; this perspective reflects an evolution from a disease-specific biomedical approach to a holistic, biopsychosocial understanding of the health and care needs of this patient group. This understanding must systematically consider and integrate the actual individual needs, personal experiences, and values of this patient group.
- This requires the implementation of projects that support the role of APNs in the clinical setting for the complex and comprehensive care of younger and middle-aged adults with multimorbid and complex chronic diseases, thus enabling this patient population to receive the care they need.
Abstract
1. Introduction
2. Materials and Methods
2.1. Design
2.2. Participants
2.3. Data Collection
2.4. Data Analysis
2.5. Rigor
2.6. Ethical Considerations
3. Results
3.1. Competencies
3.1.1. Direct Clinical Practice
“We have a very comprehensive assessment that’s different than what normally happens in the hospital. It’s really to look at high risk situations to pull out those high risks’ potentials. So it could be that there’s underlying anxiety or and depression, or that the there’s not a good support system at home for the patient. We have a whole list of assessments (…) I perform them and then maybe identify. (…) this patient has some underlying anxiety and since they have COPD (…). That is if they become anxious. Is it gonna trigger a COPD flare or if they have a COPD flares, are they going to get more anxious, which is going to make the COPD worse and they end up back in the hospital.”(Interview 4, APN, USA, Pos. 16).
“Direct clinical practice is critically important because in your direct clinical practice role you will learn about the person. You will learn about the scope and the extent of their illness, what their what their risks are. You’ll learn enough about them to know what their strengths are, what their challenges are, and how they’re adapting to medical therapies (…) So, I think that is truly foundational.”(Interview 1, APN, USA, Pos. 57).
“One of the most important tasks is patient engagement. This involves gaining their trust and convincing them that they need to change certain behaviors and make a real effort. Some people simply don’t want to quit smoking, change their diet, or do things we know they should. This kind of engagement is therefore crucial. The APN builds a trusting relationship and tries to motivate the patient.”(Interview 1, APN, USA, Pos. 25).
3.1.2. Guidance and Coaching
“What undesirable side effects can be expected and how can I prepare them for this, what is possible in terms of their ability to work, and it always depends on whether they are able to do so, or if they are in school or university, what is reasonable and what is possible during the time they are on sick leave, if it is not conceivable or reasonable for them. (…) There are so many possible topics, let’s say, questions or concerns, needs that the person affected comes up with.”(Interview 11, APN, Switzerland, Pos. 15–16).
“In these counselling sessions, the focus is on symptom management, self-management, medication management, but also on everyday life (…) it’s about understanding the disease as a whole. Then we have counselling hepatocellular carcinoma counselling and transjugular intrahepatic portosystemic shunt counseling, which are very topic-centred discussions and, of course, cover other issues as well. So, all these social issues, financial issues, everything that actually comes up.”(Interview 8, APN, Switzerland, Pos. 11).
“One of the most important tasks is the active involvement of the patient. It’s about gaining their trust and convincing them that they need to change certain behaviors and truly empower themselves. Some people simply don’t want to quit smoking or change their diet, or they don’t want to do things that we know they should be doing. Therefore, this form of involvement is important, and the nurse builds this trusting relationship and tries to motivate the patients. (…) You have to find out what will motivate this patient to approach things differently (…) what is important to him. I think in healthcare we rely too much on patients doing something simply because we as healthcare providers consider it important—and that is not the truth. You have to ask yourself: Why is this important to the patient?”(Interview 1, USA, Pos. 25–49).
3.1.3. Collaboration
“I have a patient; he’s 58 years old and has multiple sclerosis. In addition, he suffers from chronic nausea and vomiting, neurogenic bladder, kidney stones, and recurrent urinary tract infections. And then there’s the gout. He was in the Marine Corps (…). He used to be a very fit, athletic person, but now he’s in a wheelchair (…) So, he’s being treated by six specialists plus a general practitioner, and they’re all working in different directions. A rheumatologist is also involved because of his gout. As you know, medications for gout can cause nausea. Medications for MS can cause urinary tract infections. That’s why we have to find a common approach, for example, to reduce the dose of some medications and thus alleviate the side effects (…) So, it’s the typical situation of a middle-aged man with multiple illnesses. His case is very complex. As I said, I pointed out today that everyone has to pull together instead of each focusing on just one different organ system.”(Interview 2, Pos. 59–60).
3.1.4. Psychosocial Support
“Absolutely, I mean, that’s part of our job, because the emotional strain is high. People who are diagnosed with cirrhosis have a life expectancy of 12 years. When they experience their first decompensation, i.e., when they are hospitalized due to comorbidities, be it ascites, hepatic encephalopathy or hemorrhaging, they have a life expectancy of 2 years. So, they have a chronic progressive disease that usually leads to premature death.”(Interview 8, APN, Switzerland, Pos. 61).
“As soon as the diagnosis is made, I am present at the diagnostic consultation (…) and always assess the psychosocial needs. Last year, I also completed the Certificate in Advanced Studies (CAS) in psycho-oncology (…) if the level of psychological distress is manageable, I can also help with psycho-oncological counselling or refer them to psycho-oncologists.”(Interview 5, APN, Switzerland, Pos. 25).
3.2. Components
3.2.1. Person-Centred Care
“It’s very much focused on the patients’ goals, to help them achieve their goals, to learn how to live with and manage and be healthier with their, whatever their health problems are (…) the APN will look at everything related to that goal. (…) So, using that as a motivator, we get all kinds of things in place, we get community resources in place, we get the family engaged. (…) Is the big picture of what’s it going to take to help this person be successful. And many times, it’s to help the patient be able to take care of themselves where before they were not able to do that, but we helped them and through education and through also working with the providers about better managing the patients. Sometimes they need to have you on different drugs or whatever.”(Interview 1, APN, USA, Pos. 21–23).
“I think that participation is an important need. They want to be involved in their treatment, i.e., autonomy and participation. It’s not like it used to be (…) when therapy was initiated and patients couldn’t contribute much. Now patients are informed, they know what’s going on, they want to be informed, they want to be involved to treat (…) to involve the patients, and that’s a joint treatment, it’s the joint initiation of therapies with participatory decisions by the patients, and it’s not just that the person with the white coat decides what happens, autonomy is really something that must not be forgotten and is really very important.”(Interview 10, APN, Switzerland, Pos. 64).
“At the next consultation, they came and said they would now like to draw up a living will with me (…) they were enormously relieved that they had now put it down on paper, and although I am a little surprised by the content, because he really wanted maximum therapy until the end of his life. He said he was a fighter, that he had already been through a lot, that he wanted everything to be done (…). We then recorded the patient’s clear wishes and intentions.”(Interview 3, APN, Pos. 51).
3.2.2. Transitional Care
“Transitional care means that if a person is going from one clinical care setting to home that they come into the hospital, they were completely healthy, they had a heart attack and now they’re going home very, very ill. So, they’re not just coping with the change insight, they’re coping with a major difference in their level of function. So, it’s not just setting specific it’s also what, what, the needs are of the patient. And what we have found over years is if you don’t manage those transitions, people get into a lot of trouble and they, even though sometimes in the hospital, we think that we’re preparing patients well to go home many times we don’t really know what their issues are because we haven’t been in the home. We don’t know what happened. We don’t know what the support systems are.”(Interview 1, APN, USA, Pos. 21).
“Coordinating appointments with the general practitioner or cardiologist, as I often find that patients are simply overwhelmed when they are at home, they can’t keep up with everything they still have to do and often don’t even know what that is anymore (…)”(Interview 6, APN, Switzerland, Pos. 21–23).
3.2.3. Continuity of Care
“During the hospital stay, I see the patients daily and work closely with the attending physician, the nursing staff, the social workers, the discharge planners, and all the outpatient services involved after the patient’s discharge. I’m like the quarterback in the football—I coordinate the various players and ensure everyone stays informed about their respective tasks (…) That’s my role in the hospital: I help determine the appropriate time for the patient’s discharge, identify the necessary discharge services, and support the social workers and discharge planners in this. I offer home visits and work as part of a team and so we can manage it together.”(Interview 4, APN, USA, Pos. 16–17).
3.3. Framework Conditions
3.3.1. Regulation of the Legal and Regulatory Framework and Reimbursement of Services
“It would be great if the Master’s degree were also legally regulated and equipped with expanded competencies (…). It’s simply unacceptable that we still haven’t clearly defined and formulated these roles. And that there’s still a lack of clarity between the individual APN roles—I’m talking about CNS and NP—we still have many hybrid forms here in Switzerland because we don’t have the training for CNS and NP at the level one would expect. It’s actually a tragedy when you consider that we’ve been able to study in this field for 24 years now, but nothing has changed at the national level.”(Interview 8, APN, Switzerland, Pos. 69).
“It would also be a great simplification if tariff structures were such that APNs could also clearly bill 1:1 for the services they could provide and do provide. A lot of things are now in a grey area where the doctor is billed, under his name, even though the service is provided by me.”(Interview 11, APN, Switzerland, Pos. 71).
3.3.2. Resources
“A major issue with APNs is that they are ’single-man, single woman roles’ and that APN teams are rarely available, where patients have the option of having a contact person available in times of absence. This is not the case in my role either (…) Ensuring the sustainability of the role is another issue (…) if I were to reorient myself, would the sustainability of the role be ensured, that the role and the position would be filled again, even if one is aware of the added value (…) APN roles should be seen as an integral part of the treatment team, even beyond the acute setting and across the outpatient sector.”(Interview 11, APN, Switzerland, Pos. 71).
“I secured funding through an innovation grant application, and we received enough money to fund one role for a year (…) it’s difficult to clearly demonstrate the effectiveness of such roles, and with the limited scope of practice we have in Switzerland due to the legal situation, it’s even more difficult because we can’t easily conduct these comparative studies with APN physicians (…) you can’t score points with patient or team satisfaction.”(Interview 8, APN, Switzerland, Pos. 39).
“I would need much more time for follow-up care (…), but I also see from what patients say that it’s not just a case of everything being fine when the illness is under control (…) assessing needs in the follow-up phase (…) that would need to be expanded.”(Interview 5, APN, Switzerland, Pos. 133).
3.3.3. Extended Competencies and Scope of Practice
“We therefore have an entire educational program we’ve developed we have online modules course modules. We have a whole course that we do on transitional care, that the nurses can do online to really learn all of this because they tend to have been educated in the model of the role that you’re in, where you have your patient in clinic and you follow that patient, but you don’t have that broad experience across the full spectrum of healthcare. So, we need to help them understand.”(Interview 1, APN, USA, Pos. 26).
“The adjustment of medication in the early phase of discharge home is an essential aspect of ‘offering an additional service so that patients can be more stable (…) this includes, for example, titrating medication, or if we let them (the patients) run on half the dosage, then we are simply giving them the opportunity to have a better outcome.”(Interview 3, APN, Switzerland, Pos. 35).
4. Discussion
5. Conclusions
6. Limitations
Supplementary Materials
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
Abbreviations
| APN | Advanced Practice Nurse |
| CNS | Clinical nurse specialist |
| COPD | Chronic Obstructive Pulmonary Disease |
| EKNZ | Ethics Committee of Northwest and Central Switzerland |
| HCC | Hepatocellular carcinoma |
| HRA | Human Research Act |
| ICN | International Council of Nurses |
| MSc | Master of Science |
| MRC | Medical Research Council |
| MS | Multiple sclerosis |
| NP | Nurse practitioner |
| PEPPA | Participatory, Evidence-based, Patient-focused Process |
| SOP | Scope of practice |
| SRQR | Standards for Reporting Qualitative Research |
| TIPS | Transjugular intrahepatic portosystemic shunt |
| USA | United States of America |
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| APNs (n = 12) | |
|---|---|
| Age (year) | |
| Mean Age | 42 |
| Range (SD) | 32–56 (8.2) |
| Sex | |
| Female | 10 |
| Male | 2 |
| Institution | |
| Medical Center | 1 |
| City Hospital | 4 |
| University Hospital | 7 |
| University degree | |
| Master of Science in Nursing | 10 |
| PhD in Nursing Science | 2 |
| Years of work experience | |
| 30–40 years | 3 |
| 20–29 years | 3 |
| 10–19 years | 5 |
| <10 years | 1 |
| Years of experience in current position | |
| 20–25 years | 1 |
| 10–19 years | 1 |
| 5–9 years | 3 |
| <5 years | 7 |
| Experience working with patients with multimorbidity and complex chronic conditions | |
| 20–30 years | 2 |
| 10–19 years | 4 |
| <10 years | 6 |
| APNs (n = 7) | |
|---|---|
| Age (year) | |
| Mean Age | 56 |
| Range (SD) | 38–74 (11.5) |
| Sex | |
| Female | 7 |
| Male | 0 |
| Institution | |
| Heart Institute | 1 |
| Hospital for Veterans | 1 |
| University Hospital | 5 |
| University degree | |
| Master of Science in Nursing | 5 |
| PhD in Nursing Science | 2 |
| Years of work experience | |
| >45 years | 1 |
| 35–40 years | 2 |
| 20–25 years | 3 |
| <20 years | 1 |
| Years of experience in current position | |
| >30 years | 1 |
| 10–20 years | 4 |
| 1–5 years | 2 |
| Experience working with patients with multimorbidity and complex chronic conditions | |
| >45 years | 1 |
| 30–40 years | 2 |
| 20–30 years | 3 |
| >15 years | 1 |
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Bales, G.; Schönfelder, B.; Kressig, R.W.; Mayer, H. The Role of Advanced Practice Nurses in the Care of Multimorbid and Complex Chronically Ill Young and Middle-Aged Adults in Hospital Settings—Perspectives on Experience of APNs: A Qualitative Study. Healthcare 2026, 14, 1779. https://doi.org/10.3390/healthcare14121779
Bales G, Schönfelder B, Kressig RW, Mayer H. The Role of Advanced Practice Nurses in the Care of Multimorbid and Complex Chronically Ill Young and Middle-Aged Adults in Hospital Settings—Perspectives on Experience of APNs: A Qualitative Study. Healthcare. 2026; 14(12):1779. https://doi.org/10.3390/healthcare14121779
Chicago/Turabian StyleBales, Gabriele, Birgit Schönfelder, Reto W. Kressig, and Hanna Mayer. 2026. "The Role of Advanced Practice Nurses in the Care of Multimorbid and Complex Chronically Ill Young and Middle-Aged Adults in Hospital Settings—Perspectives on Experience of APNs: A Qualitative Study" Healthcare 14, no. 12: 1779. https://doi.org/10.3390/healthcare14121779
APA StyleBales, G., Schönfelder, B., Kressig, R. W., & Mayer, H. (2026). The Role of Advanced Practice Nurses in the Care of Multimorbid and Complex Chronically Ill Young and Middle-Aged Adults in Hospital Settings—Perspectives on Experience of APNs: A Qualitative Study. Healthcare, 14(12), 1779. https://doi.org/10.3390/healthcare14121779

