Organizational Competencies in the Development of Environmental, Social, and Governance (ESG) Criteria in the Industrial Sector

: Sustainability has been discussed as a constant market concern, and to make it effectively an organizational practice, speciﬁc skills are needed. In that sense, the objective of this study is to analyze the relation between organizational competencies and the development of environmental, social, and governance (ESG) criteria in the industrial sector. A scientometric methodology was used to analyze the production of scientiﬁc research on the topic. To deﬁne the portfolio, a search was performed using the Methodi Ordinatio technique in the Science Direct, Scopus, and Web of Science databases using the terms “organizational competencies” or “environment, social and governance*” or “ESG” and “industry”. The study period was from the beginning of the database indexing until May 2021. The results indicate that the topic is relevant to the area of study due to the continuous growth of publications and global concern with ESG issues. In this sense, the industrial organizational competencies highlighted in the development of ESG include corporate social responsibility (CSR), and technical, managerial, and commercial competencies. The analysis demonstrates the positive relationship between organizational competencies and sustainable development, and the discussion is directed at the competencies that fortify ESG criteria and practices in industry.


Introduction
ESG is a new term that is based on the concepts and concerns of the tripod of sustainability, also known as the Triple Bottom Line. ESG expands the scope of governance, providing greater visibility for those directly involved with the organization's growth. Thus, the criteria for defining ESG are environmental (E), social (S) and governance (G), and their analysis refers to the practices surrounding environmental conservation, relationships with stakeholders, and corporate administrative issues [1][2][3].
ESG criteria are considered by investors, governments, shareholders, and organizations with regard to environmental and social issues and those of economic interest to organizations [1,2]. An ESG refers to returns on sustainable business practices, environmental risk reduction, and aspects related to responsible investment [3]. In defining financial investments, market participants demand sustainable development that considers ESG factors [4].
In the decision-making process, ESG variables are used to select suppliers and choose investments [5]. The institutional visibility of organizations that perform ESG practices and are concerned with responsibilities to their stakeholders are preferred by investors in stock markets [6]. Meanwhile, [7] pointed out the individual preferences of the market for ESG factors. The authors of [8] identified the impact of ESG performance on financial risk and argued that ESG performance is a balancing mechanism between stakeholders, risk discussions must be directed toward understanding what they mean, internalization by collaboration, and adherence to the strategic group [23].
The competencies needed to advance in terms of ESG criteria include: systemic thinking; learning capacity; attending to values and ideals; culture transformation; alternative business formats; supporting collective solutions; incremental, radical or systemic innovation; creating networks; and capacity to collaborate [24]. These skills can be classified as basic, intermediate, and dynamic and depend on the sector and the innovation of competitors [25]. The processes of knowledge generation in the formal and informal practices of corporations encompass the organizational, social, and technical criteria of those involved [26]. Negotiation skills with customers, suppliers, commercial issues, technological innovations, and sustainable development are only employed when they are understood, practiced, and are part of the organizational culture [21].
Employee engagement occurs more frequently when individuals perceive the essence of their work in the organization, and their engagement is spontaneous, simultaneous, and proactive. In addition, employees are more willing to engage with the company's objectives if they perceive practices that demonstrate the company's concern for their wellbeing, provide the tools necessary for work, and recognize and value their commitment [27]. Social engagement is part of the teaching-learning practices by business leaders [28].
In the software industry, for example, programming products that facilitate routine work activities of companies and people have been increasing, and their success is dependent on both performance and the casual circumstances of market opportunities. Success factors are based on basic characteristics of competencies, such as infrastructure and education, culture, and social networks, as well as aspects that are difficult to imitate, considering organizational competencies [29]. Organizational culture is an essential element that directs the collaborative and behavioral skills of an organization in cultivating and managing its affective ties with institutions and agents, or its capacity for innovation and relationship building, variables that have an impact on how the market perceives performance [30]. Organizational skills are essential in understanding the interdependence between societies and organizations, their ability to deal with adversities, and the constant pursuit of dialogue with stakeholders [31].
The leadership as a social intelligence component allows managers to have the capacity to perceive, interpret, and act in various social and cultural situations resulting from the behavioral praxis of individuals [32]. The effectiveness of their leadership increases as they perceive the complexity of problems, acquire holistic understanding skills to position themselves, use social reasoning and dynamic relational and interpersonal skills to make decisions, and converse with leaders. An accurate positioning of responding and commanding contributes to organizational efficiency. A leader's abilities are different depending on the organizational level in which they act; however, a leader must possess cognitive, interpersonal, business, and strategic skills [33].
Competencies are measured by CSR indicators as disclosed in reports, which include the size of the company and the sectors that are most sensitive to and influenced by information about practices implemented in terms of social responsibility to employees, customers, and the community in general [34]. The integration of organizational competencies directed at sustainable principles highlights the confluence between individual and organizational objectives [35]. One study analyzed the interrelations between sustainable development and organizational skills, and highlighted the need for differentiated network of relationships, management of triple bottom line concepts, and product renewal to improve reputation and brand legitimacy, while simultaneously seeking to combat inequality and poverty [36].
Therefore, industries can develop new products, implement energy saving strategies, reduce resource use and strive for zero waste, alongside which the development of internal skills and competencies adds value to the corporation's business through practices related to environmental, social, and governance concerns. In this sense, developing organizational skills in consideration of ESG in various industries worldwide can lead to expansion into new markets and attract new investors through the implementation of sustainable projects in a company's productive operations.
To fill this gap, the study aims to analyze the relationship of organizational competencies in the development of ESG parameters in the industrial sector. The problem addressed in the study is: what are the organizational competencies that promote the growth of ESG parameters in industries? In addition, we considered how organizational skills can be targeted to attract new investors, contribute to improved environmental practices and use of resources, develop socially relevant action plans, and enhance reputation and market image to capture investment for global industries.

Materials and Methods
The research methodology adopted is a systematic literature review of studies indexed in the Science Direct, Scopus, and Web of Science databases that focuses on organizations and ESG (environmental, social and governance) criteria over the period from the beginning of the database indexing until May 2021. The method applied was Methodi Ordinatio, which categorizes articles by impact factor (IF), number of citations, and year of publication [59,60].
Methodi Ordinatio has nine phases, which were applied in the study: Phase 1-establish the purpose or intention of the study; Phase 2-initial exploration in the databases by searching for keywords; Phase 3-define the combination of keywords and databases. The parameters and search filters applied in the present study are described in Table 1. Table 1. Keywords and filters applied in search. Source: research data.

Database
Filter Applied Total Identified

Science Direct
Keywords: "Organizational competencies" or "Environment, Social and Governance*" or "ESG" and "industry" The search was based on title, abstract, and keywords, and the type of document selected was articles with no time limits. 0 Keywords: "Organizational competencies" or "Environment, Social and Governance*" or "ESG" and "industry"

Scopus
The keywords used were "Organizational competencies" or "Environment, Social and Governance*" or "ESG" and "industry" 48 The search was based on title, abstract, and keywords, and the type of document selected was articles with no time limits.

Web of Science
The keywords used were "Organizational competencies" or "Environment, Social and Governance*" or "ESG" and "industry" The search was based on title, abstract, and keywords, and the type of document selected was articles with no time limits. 120 The keywords used were "Organizational competencies" or "Environment, Social and Governance*" or "ESG" and "industry" The search was based on title, abstract, and keywords, and the type of document selected was articles with no time limits.
Total number of articles identified 168 The industrial sector considered in this study refers to all types of economic entities belonging to the first, second, and third sector that are classified as producing goods, capital, and consumption, and they were chosen because this sector is a source of economic growth [61]. The most prominent industries in the study are classified as other industries, services, and clothing and textile industries. The nomenclature of other industries is used, as the sector is not specified.
In Phase 4, the results from the search described in Table 1 are defined. Based on the applied filter, the Web of Science presented 120 articles for subsequent analysis, while no results were found in Science Direct. In Phase 5, the data are filtered to exclude duplicate articles using Mendeley Reference Manager. We also excluded all studies published as books, chapters, and conference proceedings, as well as those that do not address the topics of focus in this study. Table 2 presents the filtering process that was applied to the data. In Phase 6, the scientific relevance of the journals is classified by impact factor (IF), as verified in the journal citation reports (JCR). For journals without a JCR, a sequential parametric ranking is applied chronologically by CiteScore, SCImago (SJR), and Snipp. For journals with none of the cited rankings, the value attributed was zero. The number of citations was collected from Google Scholar, and subsequently, the year of publication was verified. After data collection, the InOrdinatio equation of Methodi Ordinatio was applied [59,60].
IF: impact factor; α: weighted factor that varies from 1 to 10, attributed by the researcher based on the theme; Research Year: year in which the research was developed; Publish Year: year in which the article was published; Ci: number of times the article was cited. In Phase 7, the impact factor (IF), number of citations (Ci), and year of publication of all articles in the final portfolio were identified. With the available information, the InOrdinatio equation was applied. The key metric selected was the JCR, followed by SJR and CiteScore. For journals without any informed parameters, a value of zero was given.
In Phase 8, with the InOrdinatio equation, the relevant articles based on the study theme are defined, and from this, in Phase 9, the complete articles are obtained for analysis and to collect the bibliometric data of the studies. As such, articles were found and downloaded for analysis.
The bibliometric analysis of the data tracks the evolution of the topic over time, maps the most common keywords, provides a network map of the main authors using the VOSviewer software, and identifies the countries of publication, the institutions developing the research, the journals that publish most frequently on the topic, and representation by sector.
To complement the bibliometric data, a content analysis was conducted using a framework to provide information about organizational competencies. The content analysis sought to identify the main competencies addressed in the articles that can be developed and matured to improve ESG parameters in industries, defining the authors, competencies, factors that affect the process, and possible solutions.
The content analysis of the study was carried out following the guiding models that emphasize the pre-analysis of the material to separate and prepare documents for the subsequent phase of analysis, in which the material is classified into units, and finally treatment of results, inference, and interpretation [62]. In this sense, data analysis selected possible competency indicators based on specific terms, separating them for treatment and categorization. The competency terms that did not receive a classification unit were grouped into the "Business Intelligence Capacity and Mission Profile Competencies" while the others considered the specific terms used in the manuscripts.
The following section provides the results and discussion arising from the applied methodology.

Bibliometric Analysis
The systematic literature review selected 69 articles, with five presenting the greatest number of citations and highest coefficients in the InOrdinatio equation, as follows: 1-"IT competency and firm performance: Is organizational learning a missing link?" with 2409 citations and an InOrdinatio score of 2329.005471; 2-"Leadership competencies for implementing planned organizational change" with 429 citations and an InOrdinatio of 419.006642; 3-"Information technology competencies, organizational agility, and firm performance: Enabling and facilitating roles" with 349 citations and an InOrdinatio of 369.003585; 4-"Managing organizational competencies for competitive advantage: The middle-management edge" with 390 citations and an InOrdinatio of 290; and 5-"Influence of leadership competency and organizational culture on responsiveness and performance of firms" with 239 citations and an InOrdinatio 229.005667. The selection of the top-ranked articles points to the direction and importance of the relevant issues on the topic.
The bibliometric analysis shows that the topic of organizational competencies related to ESG is evolving. The concept of organizational competency is more common and has more publications than ESG, which is still a new idea, and the term is used less often by researchers in comparison to the word sustainability. Studies on the researched topic were first published in 1996, with a general growth over the years, reaching a peak in 2019, with 13 articles. Figure 1 shows the relationship between the studied topic and growth in number of publications per year. As the trend shows that studies in this area are growing, we can see that the evolution of research in the area is extremely relevant. Both topics contribute to the growth of industry, with the development of organizational competencies having a direct influence on As the trend shows that studies in this area are growing, we can see that the evolution of research in the area is extremely relevant. Both topics contribute to the growth of industry, with the development of organizational competencies having a direct influence on the scope of ESG criteria when industries implement actions that are already within their range of competencies. According to [63], industry is concerned about the increasing demand for more sustainable products; therefore, traditional business practices are being overcome, and companies are investing in the integration of ESG strategies. The authors of [2,4] argue that sustainable development must achieve a balance between human activities and ecological and social issues.
The main keywords demonstrate that the topic addressed is related to the following issues: corporate social responsibility (CSR); sustainability; organizational learning; governance approach; governance; organizational competence; managerial competencies; employee competencies; performance management; competency; knowledge-based organization; innovation capacity; proactiveness; decision making; corporate citizenship; affective commitment; collaboration; firm performance; and environment. A keyword map was developed using the VOSviewer software with the criteria of at least two connections to form a network. Figure 2 presents the keyword map. The map contains four large network clusters, which are linked to smaller networks. The largest network is made up of the term CSR, with the second largest being sustainability, followed by organizational learning and governance. Therefore, when analyzing the overarching concepts outlined in the articles, we can see that CSR involves actions that demonstrate commitment to environmental, social, and ethical issues while also considering economic development. Such approaches must be learned by every organization and are included in managers' strategic plans.
The first network is connected to the second, sustainability, and is directed toward The map contains four large network clusters, which are linked to smaller networks. The largest network is made up of the term CSR, with the second largest being sustainability, followed by organizational learning and governance. Therefore, when analyzing the overarching concepts outlined in the articles, we can see that CSR involves actions that demonstrate commitment to environmental, social, and ethical issues while also considering economic development. Such approaches must be learned by every organization and are included in managers' strategic plans.
The first network is connected to the second, sustainability, and is directed toward actions and practices of organizational learning. According to [64][65][66], changes in behavior make industries more responsible in their actions with regard to social issues, environmental protection, and economic development. The publication of the CSR reports helps to gain political legitimacy inside and outside the business context [67], while the organizations treat internal corporate social responsibility (ICSR) as Sustainable Development Goals (SDGs) [68].
The third network is formed by key issues such as capacity for innovation, organizational skills, collaboration, knowledge, and affective commitment, among others. The connection between the networks reveals that an organization that has the capacity to learn uses competencies, collaborations, and innovations to improve its performance, implementing ESG criteria through CSR practices. Advanced technology helps to make processes more sustainable [64], emphasizing the importance of employee engagement and wellbeing in sustainable business management [68].
The network of researchers mapped by the VOSviewer software identifies the interaction between researchers and their efforts to publish on the topic through the development of research on organizational competencies and their influence on achieving ESG criteria in corporations. The network highlights the clusters or groups of researchers that contribute most frequently to the topic addressed herein, demonstrating their strong connection across the network. Figure 3 shows the network density constructed by the authors through co-authorship and co-citation and their connectivity. contribute most frequently to the topic addressed herein, demonstrating their strong connection across the network. Figure 3 shows the network density constructed by the authors through co-authorship and co-citation and their connectivity.    As for the journals that published the most articles on the topic, we found that each of the following journals had a frequency of 2.89% (n = 2): Sustainability; Social Responsibility Journal; Journal of Engineering and Technology Management; Journal of Business Ethics; and the European Journal of Training and Development. All other journals represent a percentage of 1.44% (n = 1). Of the journals that published the most on the topic, it is clear that Sustainability, Social Responsibility Journal, Journal of Engineering and Technology, and Management Journal of Business Ethics are publishing studies on organizational competency issues for ESG in industries, and the list of journals is consistent with issues of CSR, sustainability, engineering, technology and management, and ethical business practices.
Country representativity was determined according to the country of origin of the first author of the articles in the portfolio. Researchers from the United States led studies on organizational competencies and how the topic positively influences the development and growth of ESG criteria. Figure 4 shows the participation of each country by percentage.  Figure 4 shows the participation of each country by percentage.  The country with the highest percentage of articles in relation to the portfolio is the United States at 18.84% (n = 13), followed by India with a representation of 11.59% (n = 8), and Spain with 10.14% (n = 7). Fourth and fifth in the ranking are Australia and Brazil, each with a percentage of 7.24% (n = 5), with the remaining countries contributing a lower percentage of authors conducting research on the topic.
The area of study, or the category in which the articles were identified, is mainly within the scope of business finance, psychology, ethics, strategy, and environment, representing 23.18% (n = 16). The second most relevant area of study is management with 13.04 % (n = 9). The area of sustainability, also linked to sustainable development and sustainable economic development, together with industrial engineering and its derivatives in technology management and manufacturing, represent 7.24% (n = 5). The next most relevant area is information and knowledge management, information studies, and information systems with a frequency of each of 5.79% (n = 4). These five major areas of research represent more than 55% of all identified fields of research in the portfolio.
The most predominant industrial sector is other industries, representing 42.02%, followed by the services sector with 24.63%, and textile clothing and information and technology. Table 3 outlines the number of industries and the sectors in which they operate. Industries classified as "pollution" are those that produce high levels of pollution, and "sensitive" industries are those more attuned to caring for and preserving the environment, as they are not heavy polluters.
Based on Table 3, "Other industries" has the highest frequency of all classified industries, with a subsequent emphasis on service industries. The provision of services focuses on humans, offering improvements to their wellbeing and quality of life, and they are directed at organizational structure, service delivery technology, and quality assurance [69].
In their decision making, investors are considering companies and industries that seek to switch to renewable energy sources, conduct processes aimed at resource conservation, minimize pollution, and reduce carbon emissions, in addition to those that use ecological products and services [2][3][4]10].

Content Analysis
The content analysis reveals the main organizational competencies highlighted in the industry that drive actions and projects toward ESG. Table 4 presents the factors identified by the authors that influence the promotion of the set of competencies for leveraging ESG in corporations. Assess performance on current and required skills and task performance; Implement a competency-based management system; Offer training programs; Develop a social conscience for organizational innovation; Influence knowledge management to develop the capacity for innovation.

Authors Organizational Competencies
Factors that Affect Achieving this Competency Proposed Solution [88][89][90][91][92][93] Strategic and Behavioral Organizational Leadership Competencies Institutional environment with responsible governance practices (CSR); Salience of legitimacy and power of different stakeholders; CSR activities of a company; Strive to be person-and task-oriented; Manage and mobilize change; Mediate the relationship between learning and organizational commitment; Set of social and emotional aspects: persuasion, empathy, and cognition; Coherent set of human resource management practices.
Identify pressures from customers, employees, and shareholders; Support CSR-oriented leadership; Implement ESG practices; Recognize heterogeneity of the parties; Strive for the same level of influence; Create a culture based on leadership competencies with a focus on listening to and rewarding employees, in addition to taking care of their wellbeing; Identify the essential activities to implement change; Develop organizational learning skills and affective commitment; Support management through organizational values; Understand the relationship between management skills and organizational cultural performance; Seek to develop types of specific behavioral skills. [94,95]   Assess the qualities and skills in the organizational environment; Seek new knowledge and an organizational learning environment; Develop organizational and experiential creativity training programs; Create mechanisms to favor knowledge sharing. [132,133] Value Creation Competencies Obtain credibility and trust of the stakeholders.
Develop a healthy relationship with those involved with regard to environmental, social, and corporate governance issues. In relation to Table 4, the organizational competencies that stand out in the industrial sector are corporate social responsibility (CSR) representing 18.84%, followed by technical, managerial, and commercial relevant competencies with a frequency of 10.14%, and thirdly, the essential competencies required to publish ESG reports and strategic and behavioral organizational leadership competencies at 6%.
Competencies contribute to the systematic understanding of activities and the realignment of functions and processes in decision making [23]. Emotional and social competencies affect the performance of activities and duties at work and argue that managers must adopt a feedback approach to lead and guide their employees [21].
Organizational competencies include: propose and implement improvements, visualize opportunities, threats, and trends, capacity to understand and act on the established strategy, systemic vision, decision making, and innovation to achieve sustainability in organizations [23], social engagement and teaching-learning practices [28], and differentiated relationship networks, products, and the key concepts of sustainable management [36].
An organization that follows the pillars of CSR increases its concern with differential and innovative products, is better able to satisfy needs, and has greater market visibility and attractiveness [66]. Apparel industries highlight the need for codified and shared knowledge, skills, and organizational capacity to develop new know-how and innovative competencies to remain strategically competitive [25]. The relationship between competencies and ESG reflects the constant improvement and confluence of individual and organizational objectives aimed at sustainable business [35].
Therefore, organizational performance is measured by operational work practices and the development of daily activities in an industry that is closely linked to organizational and individual competencies. This congruence and positive feedback demonstrate the correlation between organizational competencies and ESG criteria. It also accentuates that a country's development is linked to organizations, which consequently require a set of skills to grow and respond efficiently to contingencies and adversities.

Conclusions
The objective of the study was to analyze the relationship between organizational competencies and the development of ESG (environmental, social and governance) criteria in the industrial sector. Based on our analysis, the topic has been evolving since 1996 and has become more prominent since 2019. The country that published the most research on the topic was the United States with 18.84% (n = 13), followed by India with 11.59% (n = 8). The keyword network map was formed by four large clusters around CSR, sustainability, and organizational learning, and governance. All word networks highlight concern for the environment, social and ethical issues, and economic development. These perspectives are included in the ESG criteria, which are affected by actions and practices within a culture of learning and organizational innovation.
The journals with the greatest number of publications are Sustainability, Social Responsibility Journal, Journal of Engineering and Technology Management, Journal of Business Ethics, and the European Journal of Training and Development, each representing 2.89% (n = 2) of the portfolio. The most relevant area of study in which the articles are published is business finance, psychology, ethics, strategy, and environment, representing 23.18% (n = 16). The majority of studies focus on other industries, representing 42.02%, followed by the service sector with 24.63%.
The organizational competencies highlighted in the studies to foster the development and maturation of ESG are CSR (which include actions carried out by industries focused on people, the environment, and management), with a percentage of 18.84%, followed by technical, managerial, and commercial competencies (which include supporting the development of organizational activities), with a frequency of 10.14%.
The main limitation of the study was a lack of statistical tests to detect the strength of the correlation between organizational competencies and advancing the practice of ESG criteria worldwide. Nevertheless, this offers an opportunity for future research using statistical analyses to verify the results identified in the content analysis for the management of organizational competencies.
The value of the study is in its consideration of the organizational competencies that enable the development of the practical criteria of ESG in industry, offering a preliminary reflection upon which further research can be developed to assess the direct relationship between organizational competencies and ESG criteria.