Organization’s Sustainable Operational Complexity and Strategic Overview: TISM Approach and Asian Case Studies

As a region, Asia comprises communist China, democratic India and many small quasi-democratic and authoritarian states. Both China and India play a significant role in maintaining multilateral world order. Asia’s regional power remains with its enormous potential of resources for domestic markets and per capita purchasing power parity. Hence, the economic and the business aspects of the Asian region require comprehensive study. Sustainable operational excellence is a notion carried by an organisation’s sustainable economic development and other values. This study incorporates the multiple case study method. Twelve case organisations such as Tata Motors, Samsung, Nissan, Indigo, Mitsubishi, Huawei, Wilmar, Canon, NTPC, Hitachi, Singapore Airlines, and L&T were chosen to study their sustainability values, and operational and strategic strands. TISM (total interpretive structural modelling) method is used for model building; four variables such as operating activities, investing activities, financing activities, and SVE (Social value expenditures) are taken for empirical analysis. Based on the available secondary data, the study incorporated panel data regression analysis. The result shows that SVE positively and significantly explains operational activities that proxy with sustainable business practices. The study concludes with a Paux strategy framework for discussion and managerial implications.


Introduction
Organisational business activities are the central axis of the economic development of a particular region, and their performance is related to the financial position of the region. The state as an actor provides land, resources, and bureaucratic support to conduct business activities. In turn, business activities are expected by the state to cater to economic and regional development in particular. Business activities are an influential and essential source for the generation of income. Hence, business operations and operations strategy decide the opportunities and operational excellence of a particular enterprise.
In the competitive world, to sustain the market enterprise operational performance and order of merit are the pillars to maintain their status quo in the domestic and international markets. The company's position in local markets decides their equity returns and income generation, such as shareholder capital and subsidies from financial institutions. Focus on market demands, introducing new products, international market expansion with quality, and price-sensitive products are essential for operational excellence.
Asia is a unique continent with passionate philosophers such as Confucius, Gautama Buddha, and many enlightened masters fertilised the local knowledge system. Similarly, within a region, many cultural groups practise various faiths and knowledge dimensions. The Confucius ideology in China, the wide prevalence of Buddhism in the far east and south-east Asian countries, and Hinduism in India make Asia an oriental region in world politics. After globalisation, India opened its market economy in 1999, which initiated its economic growth. According to Dittmer [1], "Distance and other geographic barriers Such disasters are related to human behaviour and deeply associated with cultural, social, and political contexts [14]. Natural disasters also affect the labour market and growth in income and have an undeniable effect on regional development [15].
On the other side of the socio-economic development, disaster brings numerous health challenges; public health requires safe drinking water, medical facilities, vector control, food, and shelter [16]. The existing market structure cannot separate the labour market and the public from a service point of view. The sound development policies lead to a strong labour market. Therefore, sustainability and resilience can provide a new design to regional studies that contribute to the advancement of the knowledge paradigm. Quasi-democracy, an authoritarian form of government, and bureaucratic corruption were significant contributors to the Asian financial crisis, and functions as a third important factor for regional complexity. As an integral part of society, enterprises or organisations had to oblige to the regional tension and pressure groups. Since the Asian market is a potentially promising market for investors, the concept of resilience is very much applicable in Asian regional developmental studies.

Context of the Study
According to United Nations ESCAP [17], "Asia-Pacific share in global FDI inflows dropped from 45% in 2018 to 35% in 2019. However, the region remains the largest source of global outflows for the second consecutive year. The FDI is expected to remain low and below pre-crisis level throughout 2021". The gap between the rich and poor is increasing, and inequality of opportunity is also prevailing in Asia [18]. In terms of regional integration, a national income and neighbourhood are positively associated with regional integration in Asia. A low level of regional integration is found in geographically disadvantaged countries [19].

Rationale of Asian Regional Study
According to Claessens et al. [20], sudden shifts in market expectations and confidence were the primary source of financial turmoil. Some macro-economic fundamentals have worsened in the middle of the 1990s. Others argue that the crisis reflected structural and policy distortions [21]. Like Thailand, they had done in 1997 that developed the US dollar against the local currency. China, too attempted to devaluate the US dollar. Although the East-Asian economy was called as tiger economy, it lacked security regulations and import restrictions to develop domestic industries. Studies show that tiger economies have relatively recovered well. The IMF (International Monetary Fund) explains that the financial reason for the crisis is that the region accumulated large external deficits, property, and stock market bubbles. The same phenomenon is showing in the recent analysis of market absorption, with their increasing purchasing power. China's economic presence and 'red giant' effect in the Asian region is another reason to choose for the regional study. Japan's dominant position in automobiles and far-east proficiency on IoT (Internet of Things) in communication and progress are expected for another Asian miracle or the persistence of plaque. Such a combination of opportunities and challenges fabricated with Asian regional studies and the political dilemmas and modernisation process are the reason for choosing the Asian regional case study.

Literature Review
The study follows theme-based literature review that is focused on organizational complexity in a regional perspective. The study identifies four themes such as (i) Imperatives of operational excellence; (ii) Organizational Strategic Inheritance; (iii) Resilience and regional development; (iv) Theoretical background: Institutionalist approach.

Imperatives of Operational Excellence
According to Wisner and Fawcett [22], "The greatest problem associated with traditional performance criteria is their failure to provide sufficient guidance in the formation of tactical decisions". Mere financial information on performance is insufficient; how much a firm's turnover and opportunity loss and tax loss an organisation underwent are part of financial performance. In contrast, imperatives for business excellence and performance are the essentials that firms incorporate to sustain their business in a competitive market. When the firm is under administrative changes or external changes such as regional political factors, disturbance in regional peace, and bureaucratic corruption affects sustainable operational excellence. Hence, firms' influential culture and capability to adjust incrementally over a period [23] are essential. Little evidence shows a direct connection between trust and civic cooperation towards economic performance [24]. This evidence is applicable in operational decision making. Such organisational complexity affects profits negatively. However, that might provide advantage information in certain circumstances [25].
Market competitiveness cannot be averted. Hence, only enterprise elements are essential; despite accelerated macro competitiveness, vast gaps exist, which remains an opportunity [26]. Internal enterprise capabilities to be developed to understand the opportunities available externally. Furthermore, strategic vision is essential to utilise the growing economic opportunities [27]. Although strategy and the company's magic recipes are not to be discussed or disclosed, certain universal imperatives are widely discussed by researchers and academicians that are considered essential for sustainable operational excellence practices. Organisations have to assimilate various dimensions of performance and its interconnectived elements [28].
Similarly, Calori [29] insists on the importance of managers and planners coming together in understanding creative tensions and the existence of ambivalence in organisations. Such ambivalence can be answered by employees' participation and moving from the base of the pyramid. That leads to information sharing to improve the social categorisation process in corporations [30,31]. Additionally, such associated activities introduce bias and are open to few alternatives [32].

Strategic Organizational Inheritance
Exogenous environments, such as the industrial environment, play a critical role in an organisation's strategic choice, financial performance, and resource heritage [33,34]. Similarly, Device and Carañana et al. [35] say that an assimilation strategy enhances the chances of international joint ventures performances. Further, various stakeholders' value systems, power, and influence in pluralistic settings bestow organisations' strategic change and development, leading to won dissolution [36]. Lack of visibility on the world scale and viewing through a historical point of view [37] may provide a monochromatic belief system in operational performances.

Resilience and Regional Development
Although resilience is more allied with psychology and ecological concepts, organisational scientists incorporate resilience in terms of organisation strategy and their capabilities to cope with emerging challengeable global scenarios. The path and pattern of economic growth are destabilised by regional crisis, disaster, and shocks [38]. The stability domain is a constantly changing parameters, prolonged crisis or pandemic situations, and unattended disasters led to the system's collapse or may enter another stability domain [39]. In India, the pandemic situation widely affected regular business, production system, education, and good governance [40]. Therefore, understanding how far resilience helps in regional development and change seems essential [41]. Jones et al. [42] say there are conceptual and methodological hurdles in measuring resilience. However, organisations are slowly assuming the importance of sustainability models that provide competitive advantage and reputation [43].

Theoretical Background: Institutionalist Approach
Regional development is triggered by economic and non-economic factors and collective consumption, including education facilities, health, power distribution, and political stratification. Additionally, in all these endogenous conditions there is a 'circular causation'. This is what Myrdal [44] called an institutional approach. Preston [45] states that Myrdal argued that the third world must consistently work towards socio-economic, political and cultural problems. Once the direction is set, it will continue further, which requires proper planning and development approach. The power distribution reflects the complexity of institutional arrangements among different groups and their influence in the market either directly or through a network of government regulations and political processes [46]. Likewise, Sushil [47] says any managerial context consists of the situation (time frame), actors (potential claimants), and process and resilience is necessary to cope with the situation. The doctrine of balanced growth, what Myrdal called 'holistic' in the institutionalist approach, stresses unwanted production is not production [48]. In terms of political institutionalization, statelike (structured) polities enjoy long term developmental advantages over less institutionalized polities [49] that remain a question.

The Methodology of the Study
The phenomenon involved studying with operational excellence and complexity included within the concept of sustainability. The literature review is conducted on the imperatives and attributes perspectives. For case study analysis, twelve major firms were considered: Tata Motors, Samsung, Nissan, Indigo, Mitsubishi, Huawei, Wilmar, Canon, NTPC, Hitachi, Singapore Airlines, and L&T, focusing on the Asian region. Based on the twelve case studies, factors were collected for total interpretive structural modelling (TISM) and for validation panel data analysis. The methodology of the study is shown in Figure 1.

Case Study Method
Case studies rely on an observational technique that requires hard, deep and holistic analysis of organisational studies [50]. The case study method remains a potential strategic research framework; this particular method clears the susceptible researchers to advance towards framing knowledge body and provides theoretical and the current trend in knowledge paradigm. Although the validation requires both causal and empirical studies, the results tend to be dynamic and holistic.
Case studies provide a distinguishable body of knowledge with various decisions and what it implies [51]. Another important aspect is the generalisation of inferences obtained through the case study research method; this could be validated through regional studies, clustering the case organisations or impartial towards research approach. Hence, the ambiguity persists with the quantitative technique, the conceptual framework and factors involved within the framework will restrict the deviation of the scope of research. The most challenging aspect of the case study strategy is investigating from 'what happens' to the worth being claimed [52].
A case study enhances the researcher's observation technique and the need for an appropriate approach; it is the most popular qualitative research strategy that generates valuable theoretical insights [53]. This method may vary along several dimensions, including internal validity and precise influence related to ambiguity [54]. A case study is an essential research track in organisational science for testing and generating theory [55]. If a case paper stands and sustains within the conceptual framework, it will view the challenges involved with a case-based approach [56]. Some of the required guidelines for the case study are internal validity, external validity, and experimental reliability [57].
Multiple case studies require a careful specification of the study's nature to extend the claim and degree of generalisation [58]. Multiple case study is an adequate research strategy for when and why questions are being posed [59]. This case study method helps in research when conducting external validations [60], which cannot be possible in a single case study or comparative case study. External validation in multiple case studies means demarcating the domain and generalising the inferences [57].

Total Interpretive Structural Modeling
The interpretive research method is knowledge action that involves social actors in the human domain more related to critical realism [61]. Total interpretive structural modelling helps create a knowledge base based on interpretive logic and allows policymakers and decision analysts by providing transitive links and decision links [62][63][64]. According to Dhir and Dhir [65], "paired comparison is used to reduce the cognitive overload of elements in model building." Modified TISM helps in studying and analysing the antecedent that is suitable to the context [66]. The process of identification of relationships is repeated until the establishment of complete transitivity [67]. Modified TISM need not compare the pair of factors with transitive links [68]. There are many possibilities of permutations and combinations of relationships, and some may result in transitive and others may not [63].

Poisson Situation
According to Consul and Jain [69], Poisson distribution is explained as "It has also observed that in a population, supposed to be Poissonian the probability of the occurrence of an event does not remain constant. Additionally, changes with time or previous occurrences, resulting in unequal mean and variance in the data, for example, for the increase in the suicide rate, vary from time to time and particularly concerning depression period". It is used to explain the observed pattern. The Poisson situation is considered, as within a given internal time, when the event happens with a fixed period. Similarly, Thorndike [70] explains Poisson distribution as the possible number of occurrences is much larger than the average of occurrences through series of discrete points.

Goodness of Fit Test
Panel data regression analysis has three different models: the fixed effect, random effect, and Ordinary Least Square (OLS). When the panel data is fed into Stata 14 software, it can obtain all three models. However, model fit relevant and appropriate to the study can be obtained only by conducting a goodness of fit test. According to Hsiao [71], "panel data could have more complicated clustering or hierarchical structure; however, in certain cases, the panel data simplifies computation and inference." Panel data provides a variety of models and general references to standards over the years [72]. Based on the obtained data, the time frame, and the variables, the models may vary. Some studies obtain a result from the fixed-effect model and random-effect model, under such circumstances, the Hausman specification test need to be conducted. Similarly, OLS regression and random effect model yield results, then the LM test need to be undertaken. That shows which model is appropriate for this study. In Asian case cluster analysis, both OLS regression and random effect model are to be conducted. The goodness of fit test (LM test) shows that the random effect model is appropriate for the study with the Prob > chibar2 = 0.0000.

Data
The secondary data is collected from the balance sheets of twelve firms: Tata Motors, Samsung, Nissan, Indigo, Mitsubishi, Huawei, Wilmar, Canon, NTPC, Hitachi, Singapore Airlines, and L&T. These firms are located in the Asian region. The time frame covered five years, i.e., from 2013 to 2017. Four variables were taken for studying their operational performance, such as operating activities, investing activities, financing activities, and social value expenditure. Operating expenditure is defined as cash generated or spent on goods and services. Such as money is coming from and how it is spent, chosen variables provide such insights.
Operating activities show the cash entering into the firm through their manufacturing, distribution of goods and services, the cash position that shows spending on plants and machinery considered investing activities, similarly cash provided for debt, equity, and funding as financing activities.
Three essential investments are considered when calculating the social value expenditure, such as administrative expenses or employee benefit expenditure (X), other expenses or doubtful returns (Y), and tax expenses (Z). Collectively referred as X + Y + Z = social value expenditure. We collected Data from 12 case organisations balance sheets of consolidated cash flow statements and social value expenditure taken from profit loss statements from the company's balance sheet between 2012-2013 to 2016-2017.

Case Diagnostic Criteria and Background for Case Studies
According to Woodside and Wilson [73], "a case study is an empirical inquiry investigating a contemporary phenomenon within its real-life context, especially when the boundaries between the phenomenon and context are not evident". Like human action, the research is also familiarised with philosophical notions. Removing the philosophical notion in case study research could seriously affect the quality of the management research [74]. Good case studies are new, interesting and theoretically relevant. Any research aims to find a new way to observe, examine new ideas, and check the theory's accuracy [75].
The case studies are taken from the Asian region, committed to sustainable values in conducting their business. All those twelve firms have had a sustainability report for more than five years. Some have as an integrated report combined as annual report and sustainability report. The background of chosen case organisations is as follows: (1) Hitachi is committed to society by developing original technology and products. The Hitachi sustainability approach initiated the social innovation business aspires to find solutions through digital technology in social, power, finance, and health care.
(2) L&T is one of the leading construction enterprises that focus on construction engineering and smart cities. It is committed to social development through soil conserva-tion structures, providing necessary infrastructure such as toilet blocks and midday meal kitchens.
(3) Nissan aims to conduct fair and efficient business activities and sustainable economic growth; it also practised ethical and environmentally sound actions in all supply chain stages.
(4) Mitsubishi Corporation is committed to contributing to society through a firmly rooted business in integrity and fairness.
(5) Huawei provides communication service across all geographic areas; it also develops supporting network stability and security, especially at critical times.
(6) Canon contributes to solving problems faced by global communities and working for sustainable societies focusing on commercial printing, network camera, health care, and industrial equipment.
(7) Wilmar has been producing a sustainability report from 2009 onwards; they are committed to reporting their palm oil and sugar productions, operations and are committed to United Nations Sustainable Development Goals (UNSDG's).
(8) InterGlobe Aviation Limited (IndiGo) is India's largest and most profitable passenger aviation company and fastest-growing carrier company with low fare as a strategy in ticketing. Indigo reach programme focuses on three themes such as children education, women empowerment, and environment.
(9) Samsung established itself as a leader in home appliances and later evolved as a prospectus player in consumer electronics, mobile communication, and the life care business. As a part of the United Nations sustainable developmental goal practices, Samsung is working towards global corporate citizenship and promote sustainable economic growth.
(10) Singapore Airlines has a sustainability strategic working committee (SSWC) that monitors the company's sustainability initiative. The airline strongly believes that its sustainability commitments are one of the main reasons for its success.
(11) NTPC (National Thermal Power Corporations) is India's largest energy-producing enterprise, committed to generating reliable power through multiple energy sources. NTPC sustainability policy is inclusive growth with a focus on neighbourhood operations.
(12) Tata Motors is a part of the Tata Group founded by Jamsetji Tata in 1868; the company is significantly contributing to India's auto-motors. Tata Motors is practising good corporate citizenship. Tata motors widely focusing on education, health, clean water, community development, and skill development.
Asian case organisations' industries and sustainability values are shown in Table 1. Table 2 shows the obtained factors that are sensitive towards sustainability and operational complexities from the case studies.
It is evident that these firms are committed to sustainable developmental values, and they make an effort to envision sustainable development goals. The study is intended to understand the complexity involved in operational decision making while bringing sustainable principles along with long-term enterprise goals regarding the planning process. The case studies provide some insights towards their sustainability understandings from a regional perspective. The questions are "What comprises sustainable development principles and what attributes are stick towards operational decisions" are vital aspects to follow in this study.

Attributes of Sustainable Operational Decisions
Firms are committed to their functional values, such as answering customer needs, responding to global changes, and, at the same time, keeping their market value through meeting their fluctuating product demands. The customer needs change according to their differences in lifestyle, and needs are diverse in socio-economic conditions. Individual needs and affordability continue to remain as a driving component in customer-based business. The linear series of demand for a particular product may not continue for a long time; that sort of monologue in order may be due to any of the market phenomenon of customer curiosity. Therefore, continuous knowledge of the market and customer is essential. Global economic and political uncertainty has a significant role in the present political and global economic structure. Hence, the operational decisions are crucial in conducting business and sustaining profit motives.
Success in the domestic market and exploring new ventures for the international market deserve much bolstering effort and operational decisions to achieve the global market share, particularly about emerging economies. Although a new market flourishing creates positive signals, it is important to consider the infrastructure problems, local insurgency problems, inefficient bureaucracy crisis, and local currency value. The elements of sustainable operational decisions will certainly be based on a few of those mentioned above, which are shown in Table 3.

Macro-Economic Criteria: Business Opportunities
According to Denoon and Colbert [76], "The 1967 Bangkok Declaration called for joint endeavours to accelerate economic growth. It was not until 1976 at the Bali Summit that ASEAN committed itself to specific economic activities. These included efforts to improve global market access, cooperative approaches to international commodity issues, and cooperation in establishing region-wide industries". The critical business element of these regions is the outward-looking economies in orientation, and they have three times trade share with the world economy. Specific emphasis regarding ASEAN is rapid economic growth, open for structural change, and steady social indicators improvement [77]. The ASEAN +3 had proposed to pursue co-operation with China, Japan, and South Korea [78]. Therefore, the regional macro-economic condition provides business opportunities.
"At the Male summit in 1997, member countries agreed to work towards forming a South Asian Free Trade Area (SAFTA) by 2001. South Asian Free Trade Association (SAFTA) can treat as the third step of South Asian economic integration. South Asian Customs Union (SACU) is to be established by 2015 as the second stage, and the South Asia Economic Union (SAEU) is to be established by 2020 as the final stage of economic union" [79].
Searching for new markets both in local and international spheres requires macroeconomic insights. Where is the enterprise aspiring for channel enhancement? That particular geographic sphere's culture, individual purchasing power parity, and political structure are essentials for business performance. For example, India's newly introduced GST (goods and services tax) has a compelling impact on individual purchasing choices over a product's design and extra features. The board capital might have been inclined to open extra channels in the southern part of India. In contrast, the new bureaucratic structure might insist enterprises open an outlet in an economically backward region or economic up shooting regions. Therefore, such bureaucratic adjustments and compulsions will affect business performances and significantly impact operational performances. Strong economic growth along with continued population growth.

Continue to maintain low-cost measures. (CASK)
High frequency flights.
Fleet uniformity. Structural cost advantage by overall maintenance and operations.
Women empowerment and child education.

Mitsubishi Motors
Demand recovers enhancing business platform. Emerging countries market.
Responding to global structural changes by bolstering strength.
Automated manual transmissions and flexible fuel vehicles.
Integrity and fairness, responsibility towards society.

Huawei
Sensible artificial intelligence.
Responding to changing needs of people.
A total of 20% people will own more than 10 smart devices; 86% of companies will be using AI. (Artificial Intelligence) Cutting edge connectivity technologies that work in any scenario.
Integrating new technologies.
Inclusive and sustainable economic growth.

Wilmar
Food and Non-food applications.
Emerging market demand particularly from Indonesia and India.
Reducing energy consumption.
Food technology, oleo chemical research.
No deforestation, no peat and no exploitation policy.

Poisson Situation
Operational excellence of 12 groups (firms) captured between the time trend of 2013-2017. Asia is an emerging economy and shows much potential for regional development and shaping the world economy. In the 1980s and early 1990s, East Asian economies (newly industrialised countries) had considered Asian tigers because of their double-digit economic growth rate, educated labour force, and potential of economic growth. However, the currency devaluation issue created the financial crisis in 1991 and became an Asian plague. The situation turned from an East Asian miracle to an Asian plague. The economic development of 'takeoff' happened due to government and IMF intervention to avoid capital flight. However, financial institutions continue to remain silent due to the lack of appropriate procedures [80]. The head of the Indonesian chamber of commerce had already warned that 25,000 Indonesian businessmen had already fled the country with an estimated USD 500 million in their briefcases [81]. The business CEO and board capital had pledged this towards the board's of chambers of commerce in terms of investments tax and duties. Therefore, corporations have to invest a considerable amount in supporting activities. The growth is expected not through knowledge intensity of technology intensity. However, their labour forces educated, indigenous improvement is limited [82]; therefore, the East Asian economies may focus on "catch up" syndrome through involvement in R&D and expanding domestic market. The past lesson on the financial crisis and economic meltdown taught the importance of regional economic cooperation and its necessities to institutionalise interdependence. The specific situation is pictured in Figure 2. The Poisson situation here is: within five years (2013-2017), there were a capital push in the investing and financing (funding) activities of chosen 12 observation groups. Hence, the data fit the Poisson expectation closely and something other than random occurrence is at work. Considerable expansion on plants and machinery spending is shown in the second subfigure Figure 1 that explains the Poisson situation of twelve identified firms. Such significant financial investments and investing activities are an answer to solve the plague of earlier financial crisis or a laying stone for regional economic interdependence?

Overall Customer Needs
The customer needs change according to their differences in lifestyle. Flight travel is often unavoidable due to laissez-faire communication circumstances. In emerging economies like India, travel fare is also an important criterion; hence, economical and affordable travel fare extensively supports Indigo's price-sensitive consumer's policy. Similarly, Singapore Airlines is involved in onboard comfort through taking pre-orders and increasing passenger's carriages to 16%. Likewise, Canon understood the customer value as a potential element in unlocking new growth potential; therefore, Canon strives to achieve production reforms through cost reductions [83]. For a successful business, Nissan figured out that customer trust is an essential element. Huawei supports customers through supporting the energy sector, transportation, and manufacturing.

Channel Enhancement
The successful movement of goods in domestic markets enhance enterprise opportunities to expand their fortune towards international markets. Hence, channel enhancement is an essential factor to succeed in business ventures. Channel enhancement is adjacent to expanding markets and business opportunities; it introduces new products with new features and sophisticated technologies. Choosing a location for an outlet for sustainable transportation of goods involves channel enhancement. Nissan also continues to launch attractive new products and expand new technologies [84]. Singapore Airlines explains the importance of channel enhancement in their 2012-2013 annual report: "In light of continued economic difficulties in southern Europe, reduced frequencies to Milan and Barcelona to five times weekly. While the management had suspended Athens services, a codeshare agreement with Aegean Airlines allows SIA customers to travel to Athens via London, Frankfurt, Milan and Munich. Consequently, Istanbul flights no longer linked to Athens" [85]. Channel enhancement is a one-way process and involves two-way communication that involves international market health. Similarly, L&T says it reduces business dependence from the middle east, focusing on Egypt and African regions. Moore [86] says channel strategy is a plan that requires a product to move towards consumers through various chains of commerce. Hence, assessing sustainability in any supply chain is essential [87]. However, supply chains are becoming circular and closed loops [88]. A green supply chain helps to achieve the sustainable growth of a company [89].

Functional Training
Safety at work is an essential focus for L&T business operations; L&T practises initiatives such as digital monitoring, recording, and reviewing safety practices in construction sites. The frontline staff provides opportunities to learn leadership and professional skills, front office management, new training programmes that facilitate customer connectivity, and various functional areas of sales and marketing, reservations and ticketing, and airport operations [85]. Tata Motors focuses on 10th-and 12th-grade dropouts by giving them vocational training to prepare a 'ready supply of workforce'. The company also started training programmes in collaboration with the automotive skill development council (ASDC); the programme aims for training about the shop floor to service centre [90].

Technology Integration
Data comes from more sources and in more forms, from personal and consumption data to video and technical data. During this digital transformation, enterprises face the challenge of deploying and integrating new technologies. These platforms enable to harness new technologies and agilely innovate to deal with changes and new competitive forces [91]. Nissan introduced intelligent seat belts that increase security, comfort, and hospitality; the secure systems function helps the driver and the front passengers secure feeling in skids or abrupt manoeuvres. Samsung's 28FDS process technology combines high performance and low power consumption with responsiveness to power management design techniques and promises modern mobile and consumer multimedia chips.

Opportunity Loss
The course of action did not permit the investor to profit due to strategic choice or a specific asset. The opportunity loss may happen due to other factors such as the decline of demand for specific traditional brands related to competitors' introduction of new products. In the case of Nissan, demand shifts from mature markets to growing markets faster than Nissan's mid-term planning assumptions. In the NTPC case, the generation of power from the coal-based unit could have been higher but reduced due to less generation schedule.

Urban Infrastructure
Huawei supports urban infrastructure by developing ubiquitous connectivity that provides network connectivity in three main areas: individuals, homes, and organisations. Nissan is introducing advanced safety technologies and autonomous driving technologies such as ProPILOT to advance the ultimate goal of reducing fatalities involving Nissan vehicles to zero [84]. L&T continues to remain as one of a few leaders in construction, providing building solutions, affordable housing, hospitals, smart cities, intelligent traffic management, and logistic systems, which are some of L&T's milestones.

Purposeful Design
Product design determines the company's success and turnover. A purposeful design must be portable, cost-effective, and scientific. What product definition that the top management is visualised; its purpose is essential that is characterised by the ability to repeatedly employ problem-solving, creativity and decision-making in a controlled and efficient manner to reach an adequate product definition [92].

Application of TISM
Total interpretive structural modelling (TISM) is a technique that facilitates researchers thinking process into systematic and structured knowledge. Table 4 shows the factors that are derived for strategic intent. In the transitive reachability matrix, factors numbered as ten vertical and ten linear, and diagonal matrices remain one shown in Table 5. When the definite significant answer had marked as one, and the inverse marked as zero. Additionally, in the next step, the transitivity is checked; further, Table 6 shows level partitioning obtained that shows the hierarchical positions of factors. The successive pairwise comparison of both decision and transitive links is shown in Figure 3. Based on the obtained level, partitioned factor's ISM (Interpretive structural modelling) is developed that shown in Figure 4. From the ISM, the fully developed TISM model, along with transitive links, are shown in Figure 5. Opportunity loss O10 Urban Infrastructure Table 5. Transitive reachability matrix.    The ten factors are taken from case studies collectively and combined with the joint discussion similar to the case organisations. Channel enhancement and customer connectivity remain as high-intensity factors for the case organisations. The firms are interested in fulfilling customer needs, and they are operating and strategizing to expand their channels from the domestic market to the international market. Technology integration remains a transitive link for channel enhancement. Urban infrastructure enhances the channel enhancement and customer connectivity process. New synergies for growth and business tie-ups enhance urban infrastructure; when there are more business activities, infrastructure comes up in the geographical areas, road constructions, network connectivity, and transportation facilities are part of urban infrastructure. Such new synergies of growth are possible through technology integration. At the same time, the enterprise has to be aware of opportunity loss; every business tie-up does not yield success, as explained in the TISM model in Figure 5.
Functional training remains a driving factor for technology integration and opportunity loss. Proper training on soft skills and technical skills supports the technology integration that avoids unnecessary workforce stigmas. Similarly, lack of knowledge on the market, new technology, and technical and soft skills leads to opportunity loss. Purposeful design and price-sensitive consumers remain as driving factors of the model. Low-cost strategy and purposeful structure of the front office, product design seems to be pushing element in case discussions. Hence, the model explains that Asian firms are framing business strategies to utilise the emerging economies market and business opportunities. At the same time, they are aware of fluctuating macro-economic situations. The interpretations are derived from case studies for both decision and transitive links are shown in Tables 7 and 8.

Testing of the Framework Study
How does the study empirically analyse the current position and shortcomings of chosen case organisations? The answer lies in selecting the appropriate variables that are related to the study. The amount received from operating activities and money spent on investing in machines and plants is directly associated with the manufacturing process. Similarly, money returned as credit pay and debt took as variables for conducting panel data analysis along with social value expenditure. Operating activities remain the dependent variable, whereas investing activities, financing activities, and social value expenditure remain explanatory variables. The study conducted panel data analysis to understand the model fit are shown in Tables 9 and 10. The empirical analysis based on secondary data is shown in Tables A1 and A2 in Appendix A. The model fit of the empirical analysis is performed through the goodness of fit test is shown in Table 11. The significance of the study is shown in colour. Both pooled OLS regression and random effect GLS regression were conducted to understand the model fit for this study. Further Breush Page (LM) test undertaken to understand the goodness of fit that shows random effect model is appropriate for the study shown in Table 11.
Twelve firms were considered as twelve groups and sixty observation points throughout 2013-2017. The data analysis supports the study by showing that social value expenditure and investing activities positively and significantly explain operating activities. It implies that social value expenditure needs explanation and clarifications in understandings. In this study, employees benefit expenditure, pension allowances, administrative expenses, and other least expected returns by management and board capitals are considered social value expenditures (SVE). An increase in SVE increase firms operating activities. This observation positively implies that SVE positively and significantly contributes to enterprise sustainable operational performances. Organisations' investment in sophisticated technology, efficient plant and machinery and less energy-consuming machinery led to an increase in the firm's operating activities that had explained in the model as investing activities positively and significantly explaining firms operating activities.

Asian Regional Study Result Analysis
In this section, for Asian regional analysis is conducted with a Pareto chart. According to Grosfeld-Nir [93], "Statistically, a Pareto chart is simply a frequency block diagram displaying the relative frequency of different attributes in descending order. This classification is an essential step that must precede taking the corrective measures of differentiation and allocation". A Pareto chart is widely used to gather information on minor attributes that cause significant problems. This technique is a decisive decision-making criterion in quality that explains that the bulk of the issues result from few sources [94]. This bar graph analysis in this regional study aims to identify the amount of expenses and analyse their performance differences among twelve regional firms collectively.
From the bar diagram shown in Figure 6, it is evident that three firms such as Samsung, Hitachi, and Canon, are spending significantly towards social value expenditure. The exponential line shows that SVE is higher than the operating expenses. This observation conveys important regional information that operating activities are facilitated by SVE (social value expenditures). Such an approach can be a part of their operational strategy or business tactics to utilise the available market opportunities and absorbing capacities. All the first three firms are electronic and communication equipment focused firms, there may be situational growth, wide presence of growth opportunities, and their competitive parity may slow down. However, the analysis shows that SVE enhances operational activities.
In the case of Samsung, their design strategy continues to remain as their business cutting edge. Although yet to firmly establish in the global market, according to Yoo and Kim [95], "The bold designs of its televisions often defy conventional style. With its Galaxy Note series, Samsung introduced a new category of smartphones-the phabletwidely copied by competitors. Design is now so much of its corporate DNA that top leaders rely on designers to help visualise the entire company's future. They incorporate empathy, visualisation and experimentation". Another reason for Samsung's growth is the 'opportunity based' approach. The opportunity for channel enhancement exists because other known brands slow down the process or lack knowledge towards the emerging market scenario. However, statistically, the ratio between SVE and operating activities are 3:1 that is shown in Figure 7 two of the exponential line of SVE and operating activities.  Hitachi is known for its best service delivery, highest quality and advanced technology, and it skilfully uses the workforce to get the maximum out of the system [96]. Hitachi exponential line is shown in Figure 8 and Canon in Figure 9.

Implications
After a broader understanding that derived from Asian regional case studies, the generalised implications are: • Social value expenditure positively signifies the operating activities of an organisation.

•
Efficient machinery and plants in manufacturing activities had positively signified enterprise operation excellence.

•
Be it profit, total turnover, or total sales, such returns are an outcome of enterprise operational excellence practices cultivated over time through experience and R&D practices. Hence, both workforce (SVE) and investing activities (plant and machinery) are visible as both sides of a single coin to achieve enterprise sustainable operational excellence. Enterprise financing activities shows moderate observation as credit and loans need to be considered in enterprise cash flow activities.

Implications
After a broader understanding that derived from Asian regional case studies, the generalised implications are: • Social value expenditure positively signifies the operating activities of an organisation.

•
Efficient machinery and plants in manufacturing activities had positively signified enterprise operation excellence.

•
Be it profit, total turnover, or total sales, such returns are an outcome of enterprise operational excellence practices cultivated over time through experience and R&D practices. Hence, both workforce (SVE) and investing activities (plant and machinery) are visible as both sides of a single coin to achieve enterprise sustainable operational excellence.
Enterprise financing activities shows moderate observation as credit and loans need to be considered in enterprise cash flow activities. Canon used original technology that did not violate any of the 600 patents; until then, Canon was concentrated in its camera industry, as a part of diversification, canon started a plain paper copier. Canon viewed the market as a fresh and positive rather than matured market in technology [97].

Implications
After a broader understanding that derived from Asian regional case studies, the generalised implications are: • Social value expenditure positively signifies the operating activities of an organisation. • Efficient machinery and plants in manufacturing activities had positively signified enterprise operation excellence.

•
Be it profit, total turnover, or total sales, such returns are an outcome of enterprise operational excellence practices cultivated over time through experience and R&D practices. Hence, both workforce (SVE) and investing activities (plant and machinery) are visible as both sides of a single coin to achieve enterprise sustainable operational excellence.
Enterprise financing activities shows moderate observation as credit and loans need to be considered in enterprise cash flow activities.

Sustainability Implications from Asian Case Studies
Based on the case organisations sustainability practices and their effort in sustainability principles, the following sustainability implications are:

•
Environmentally friendly products and services (Operating activities) provide a competitive advantage.

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Incorporating sustainability in employee training (Social Value Expenditure) will increase the organisation internal knowledge. • Customer connectivity (Social Value Expenditure) through network communications will improve the sustainable operation chances.

Managerial Implications
Globalisation is a period of both challenges and opportunities. As a proverbial English story of an ant and grasshopper explains the importance of climate and effort, Europe underwent an industrialisation era in the 16th century that is the involved metaphor. Similarly, globalisation is one of such inevitable events. Hence, when a situation requires more effort, a positive perk for the workforce must facilitate firms' production activities. The government focuses on supportive measures such as providing water, electricity, and infrastructure facilities to the MNC's and domestic enterprises. On the other hand, service is expected to the respective regional people and regional economic development. Structured government and well-informed consumers attract investment activities that significantly affect operational activities in Asian regional case studies. Hence, careful framing of planning and strategic directions are essential in sustainable business practices.

Discussion
Does sustainable operational excellence depend on the firm's manufacturing decisions or strategic decisions? What leads to enterprise sustainable operational excellence? Such questions had comprehended sustainability issues about decision making. However, there is limited evidence that the strategic decision-making process influences decision effectiveness; the same way, the link between strategic decision process and efficacy has not been convincingly demonstrated [98,99]. Some of the most fundamental decisions are made by top management through a strategic decision-making process; managers need to be keenly aware of assumptions, heuristics, and biases in decision making [100].
Business success, turnover, and pitfalls in profit-making are intensely related to board capital decision making and the planning process. Board capitals generally follow few important thumb rules in decision making; otherwise, they are visibly flexible and listening towards constructive criticism. They are concerned with manufacturing, business operations, and channel enhancement, mostly towards existing macroeconomic circumstances in domestic and international markets. Local government tax policies, land utilisation policies, and workforce policies are considered in the decision-making process. When the turnover lies in billion dollars and the enterprise is actively involving itself in technology integration, board capital expects that may provide leverage in the existing competitive market, it is crucial in the discussion. Under those circumstances, it is always suggestible to rely on past experiences, past knowledge sources and local knowledge. In terms of planning and decisions, it is obligatory to rely on data and its inference results.
There are no established rules in strategic process or strategic decision making. It is an instrument that facilitates and conveniently drives towards the established target or goal set ahead of a particular department or planning team. Business is all about profit-making both for enterprise and shareholders and equity holders. The rest of the intangible aspects follows the firm positive performance. It is obvious in the balance sheet of any enterprise that says if at all other expenditures exist that can calculate otherwise, it remains mute. Therefore, manufacturing decisions strengthened by strategic decisions through managerial actions are considered a core value in strategic decision making. The study developed the Paux strategy framework to explain this complex phenomenon and show how four elements accumulate together in a strategic planning process, as shown in Figure 10. One frame accepts that board capitals have problems or issues to discuss; similarly, the workforce is obliged to accept new changes in practices and training. For both board capital and workforce macro-economic situation remain the same. However, managerial tactics and skills are used to resolve the problem and reduce opportunity loss through strategic choices and decisions.
In this framework, there is a potential to stimulate a synergic and converging effort to address health, social and needed green transition [101]. Environmental concerns, recurring oil crises and market weaknesses, combined with the availability of power from natural resources and resulting possibilities for job creation and energy independence, have all pushed developed and developing countries towards new energy strategies [102]. The application of multi-criteria analysis can support this initiative, in which a panel of experts can determine the weight. The importance of providing a quantitative study that aims to reduce subjectivity during policy choices and increase models of reflexive governance is evident [103,104]. Asset creation, market regulation, and developing a sound labour market will further increase sustainability and resilience through capability enhancement for domestic and MNC's in the Asian region.

Relationship with Conceptual Framework
Many firms incorporate the concept of sustainability and sustainable business practices into their group strategy. The board capital started to view sustainability as an integrated part of their business practices. Some firms even designed sustainability committees to evaluate their practices. From the employee perspective, their human rights, safety and training program are covered in this framework. The governance aspect is once again directly related to the group strategy of sustainable enterprise. Macroeconomic situation and regional economics are defined.

Concluding Remarks
The study aimed to focus on the Asian region through multiple case study research methods. Two aspects are concerned, such as operational complexities and their strategic overview. Some of the research notions are that despite being rich in cultural and social values, the Asian region remains a developing region. The role of business is identified as an influential factor in uplifting regional development with a promising domestic market and investment opportunities. Hence, the managerial discussion and governance need scholarly attention.
To generalise any findings or conclusion, the point of observation in the empirical study has to be significant. Such observations provide a clearer picture of the study. Since TISM (total interpretive structural modelling) is one of those of kind methods, the study has incorporated the TISM method for model building. Similarly, for empirical research, panel data analysis is applied, which shows SVE (social value expenditure) positively and significantly contributes to operational activities. Such an observation shows that sustainable business practices enhance firms' commitment towards sustainability values. The employee benefit expenses contribute towards a healthy and well-informed workforce. The tax expenses offer organisations social obligations, respect for the constitution, and follow the rule of law. The administrative expenses enhance the working atmosphere and conducive working culture that further improve firms' productivity.
Observations from the Pareto chart show that leading firms are significantly investing in social value expenditure and histogram analysis shows as the social value expenditure increases; operational activities show an increasing trend. The observations are made from the secondary data available in their respective annual reports. Although this is a preliminary attempt to study Asian regional firms using an index, there can be many other significant factors such as geography, political environment, domestic governance regulations, and bureaucratic pressures. However, business activities have to be carried out for any successful enterprise.
Various firms with multiple foci on strategy and operational practices; some want to expand their market share, some want to regain their traditional positions, another set of firms want to bring out cost reduction in new products. Airline industries focus mainly on customer satisfaction and customer connectivity and training and development in front office management; all these discrete approaches in operational excellence practising by multiple sectors show diversification in modes of operation and board capital expectations. Because investing, expenditures, and manufacturing are directly concerned with board capitals. What kind of technology innovation is expected by the workforce? The purchasing capacity of an enterprise, increasing pension allowances and cutting other expenses related to operational decisions. Hence, sustainable operational excellence is interwoven with organisation cash flows and investing priorities on par with derived strategic decisions.
The study is confined to the Asian region and the chosen case studies committed to sustainable developmental values. Although social value expenditure (SVE) is catered for in this study, how much is invested in value creation? Other expenses have to explain whether those expenses are socially inclined or administrative related. The annual reports repeat the context with changes in the numerical figures of every year: the cross-sectional analysis and regional comparative study of similar firms or similar sectors. What remains a row between decision making and implementation of inboard capital while discussing sustainable business operational practices is the future scope of the study.

Conflicts of Interest:
The authors declare no conflict of interest.