Environmental Risk Management for Museums in Historic Buildings through an Innovative Approach: A Case Study of the Pinacoteca di Brera in Milan (Italy)

: In the contemporary age, museums are dealing with unexpected challenges, related to the transformation of social structures, educative methods and cultural di ﬀ usion. The conversion of heritage buildings into exhibition halls and the renovation of existent exhibits involve a series of environmental risks and preservation issues. The study aims to demonstrate that conservation and human comfort are mutually compatible, when based on rational planning, interdisciplinary cooperation, and extensive knowledge of the features of buildings and collections. This study carries out an operative strategy for assessing and managing the environmental risks in museum buildings. To validate its suitability, it is applied to the Pinacoteca di Brera in Milan (Italy), an old palace completely reshaped in the 20th century following the typical design concepts of the “Modern Movement of Architecture” (e.g., rational planning, use of innovative technologies and materials, profusion of natural light integrated with artiﬁcial lighting, etc.). Several solutions adopted in these years caused both heritage decay and human discomfort. In addition, the insertion of new functions required a complete modiﬁcation of the original design project. For this reason, the proposed tool supports the environmental risk management connected with these transformations, also deﬁning clear maintenance guidelines, and planning low-engineering and low-impact solutions to satisfy, in a practical way, the daily needs of conservators, heritage authorities and designers. Furthermore, technical skills and the awareness of museum sta ﬀ has been improved.


Introduction
The care and the enhancement of historic and artistic heritage preserves the memory of a community and assists the social development of a nation. These actions facilitate the diffusion of a "sense" of cultural heritage, and give a social, cultural and economic value to the patrimony [1]. Furthermore, the Council of Europe stated "[ . . . ] the need to involve everyone in society in the ongoing process of defining and managing cultural heritage" [2], to encourage the modernization of the sector [2,3]. In this context, cultural heritage plays an important role in sharing a dynamic and proactive notion of cultural services, to attract more public funding, and to create public value [4]. Thus, the museums, traditionally designated for heritage conservation, assume also an educational role for transmitting heritage values, for sharing innovative education approaches, and for promoting touristic activities [4]. The International Council of Museums (hereinafter, ICOM) recognized the social role of the museum [4], introducing a new definition the institution as something " [ . . . ] open to the public, which acquires, conserves, researches, communicates and exhibits the tangible and intangible heritage of humanity and its environment for the purposes of education, study and enjoyment" [1]. Museum architecture anticipated this conceptual shift: the "collision of architecture and culture" [5] changed human comfort needs for visitors and staff; (vi) building physics exploration; (vii) weighting of the climate specifications; (viii) definition of the options to optimize the indoor climate; (ix) definition of the options to reduce the climate collection risks. The scientific literature proposes different models for assessing the environmental risks. Overall, these approaches require technical support for helping museum curators during the assessment. Two typologies of study are realized: analytical calculations and simulation models. Analytical calculations refer mainly to the introduction of different indices for climatic risk, that balance conservation and human comfort [55][56][57][58][59][60][61][62][63]. Otherwise, dynamic building energy models support the risk assessments used to quantify the problems [64][65][66]. In both cases, indoor monitoring data are used for validating the study [57,59,[62][63][64][65][66]. These approaches require specialized skills, high costs, and long evaluation times [58,67]. For this reason, they are not easily applicable by the museum staff (e.g., curators, archivists, collection managers, conservators) for daily management. On the contrary, these models necessitate the support of professional consultants, such as environmental auditors, building simulators, and so on.

Aim of the Study
This research aims at establishing an innovative procedure for the environmental risk assessment and management of multifunctional museums located in historic buildings, and to organize the interventions efficiently, economically and durably. This operative procedure is based on the Screening, Observation, Analysis, and Expertise (SOBANE) strategy, a strategic approach to risk assessment and management [56] adopted also by the ICCROM Guide [53] and the standard ISO 31000 [67]. This methodology derives from the evaluation of occupational health at work. Here, it outlines practical prevention measures based on workers' effectiveness and satisfaction [56]. It is particularly useful for making risk prevention faster, ensuring cost reduction and procedure efficiency, and includes the contributions of the workers. For this reason, this general approach is also suggested by the standard ISO 31000 [67] for risk management. Similarly, the ICCROM [53] applies this scheme to risk management for heritage preservation. In this case, the risks vary from sudden and catastrophic events (i.e., earthquakes, floods, fires, and armed conflict) to cumulative processes (i.e., chemical, physical, or biological degradation). The ICCROM scheme somewhat complexifies the SOBANE strategy, introducing the following phases: (i) analysis of the context; (ii) identification of the risks; (iii) analysis of the information sources; (iv) evaluation of the magnitude of risks; (v) treatment of risks; and (vi) monitoring of the results. Compared to the SOBANE strategy, phases (i) and (ii) refer to "screening", phases (iii) and (iv) to "observation", phase (vi) to "analysis", and phases (v) and (vi) to "expertise". Here, general suggestions and examples are given, to be applied in a whole range of cultural heritage elements, ranging from a book to a sculpture, a museum collection, a fresco, a building, an archeological site, a cultural landscape, and so on. Furthermore, the aspects related to human comfort are not considered. In another case, a book helps collection managers in the decision process regarding climate risks [54]. This procedure is quite complex for autonomous adoption by the museum attendants because several steps (e.g., building physics exploration, weighting of the climate specifications) require specialized technical skills. Thus, museum attendants need the support of designers, architects, engineers and building simulators to apply this methodology to a real case study. Otherwise, this procedure evaluates only theoretical levels of human comfort, excluding the perception of uses connected with questionnaires and interviews. Finally, the procedure must be adapted to each local legislative framework, and each set of heritage features, internal policies and procedures.
As introduced before, the present study defines a specific SOBANE strategy for the management of environmental risks in the museums hosted in historic buildings, considering both conservation and human comfort issues (Section 4) [55,56]. The original SOBANE strategy is improved, combining a series of cross-disciplinary elements, based on standards, policies, guidelines, procedures, best-practices and tools for balancing preventive conservation [11,12,15,16,25,29,32,33,[36][37][38][40][41][42][43][44]46,52,68], environmental sustainability [27,66] and human comfort [48,55]. The new concept and the needs of the contemporary museums are considered. For this purpose, this instrument is developed with the direct support of the museum attendants (e.g., conservators, heritage authorities and curators), to refine their skills and to satisfy their daily needs in optimizing the decision-making purposes, prioritizing the interventions and lowering internal costs [55]. The museum staff are explicitly asked not to consider complex simulations or calculation tools for reducing specialized skills, costs, and evaluation times. This new methodology brings the following benefits: (i) to prolong the lifetime of cultural heritage objects, collections, and buildings; (ii) to evaluate the indoor environmental performances; (iii) to optimize the preventive conservation actions; (iv) to recognize the risks for heritage preservation and human comfort; (v) to assist the decision makers during refurbishment and management interventions; (vi) to define suitable maintenance and management procedures; and (vii) to minimize the economic costs. This approach is applied to the Pinacoteca di Brera in Milan (Italy), to validate its suitability and its applicability in a real case study (Section 3).

The Case Study: Pinacoteca di Brera
The Pinacoteca di Brera in Milan is one of the most important national fine art museums in Italy ( Figure 1a). It expresses well the situation of a national museum inserted in a historic building and converted into an expositive center. The museum is sited in the center of Milan, a city characterized by a "multi-pollutants situation" [29]. It is housed in a medieval building, which has undergone several changes and expansions over the centuries [69][70][71]. To understand the current situation, it is important to introduce a brief history of its transformation. The name "Brera" derives from the word "braida", which indicates the green area where the original building was erected as a convent and a church (1178). After its expropriation, the old convent became first a "Collegium" for young people's education, and later, a University (1571) [70]. A new building was added to host new functions. The construction was assigned to different famous Italian architects (Martino Bassi, 1591; Francesco Maria Richini, 1615-1658; Giuseppe Piermarini, 1779-1780) [70] who gave both a Baroque and a Neoclassic style. Its cultural function was improved thanks to the Empress Maria Teresa of Austria (1773) who included several institutions, such as an astronomical observatory, a library (Biblioteca Nazionale Braidense), a research center (Istituto Lombardo di Scienze e Lettere), an Academy of Arts (Accademia di Brera), a botanical garden and an art gallery (Pinacoteca di Brera) [69]. The presence of the Academy of Fine Art influenced particularly the establishment of the Pinacoteca, a fine art museum open upon request of the public for assisting academic students as a complement to training activities (1789) [69]. The collection of paintings increased thanks to the Napoleonic expropriations, as well as legacies, donations and bequests. This required a complete reorganization of the gallery (Andrea Appiani, 1807) [69]. In 1882, the Pinacoteca became independent from the Academy. For this reason, several interventions were implemented to give it a modern image (Piero Portaluppi, 1934), including [71]: (i) construction of a warehouse and a photo archive; (ii) opening of the original skylights, circular windows and canopies to have natural light; (iii) closure of all the windows (except those placed in the entrance corridor); (iv) chronologic re-organization of the collection; and (v) renovation of the exhibits. During the Second World War, the roof was destroyed, and few floors were smashed (1943). Thus, the post-war restoration (Piero Portaluppi, 1946-1950 foresaw several interventions according to the principle of the Modern Movement of Architecture, such as: (i) static consolidation of the building; (ii) reorganization of the exhibition and the offices; (iii) reconstruction of the original environmental of the Mocchirolo Chapel; (iv) painting of the walls with a bright coating; (v) refurbishment of the bombarded roof through the insertion of reinforced concrete instead of wooden trusses; (vi) insertion of curtains and skylights to allow natural light; (vii) addition of artificial lighting systems above the curtains; (viii) insertion of radiant panels into the floors; and (ix) selection of rare and precious materials (e.g., marble for floors, plinths, door jambs and internal columns). In the same years, a "comb gallery" was designed to host the temporary exhibition (Franco Albini, 1946-1950 [71]. The lack of maintenance funds caused a general decay (e.g., water infiltration from the roof, safety problems on electrical systems and wall cracking) [70]. The gallery was closed to the public (1974), and reopened to host new functions (e.g., a bookshop in the hall, a bar in the lodge, two climate control storages and the offices for the Heritage Authority) (Alberico and Ludovico Belgiojoso, 1978) [71] (Figure 4). Then, the existing curtains and skylights were replaced with glass-chambers and UV-filters (Gregotti and Associates, 1985Associates, -1991 [71]. Finally, natural and artificial light were integrated through the insertion of electronic regulators and metal halide lamps (Piero Castiglioni, 1985-1991). An air conditioning system was installed only in the Napoleonic salons (Paolo Gasparini, 1990) [71].
Sustainability 2020, 12, x FOR PEER REVIEW  5 of 23 with glass-chambers and UV-filters (Gregotti and Associates, 1985-1991) [71]. Finally, natural and artificial light were integrated through the insertion of electronic regulators and metal halide lamps (Piero Castiglioni, 1985-1991). An air conditioning system was installed only in the Napoleonic salons (Paolo Gasparini, 1990) [71]. The art collection contains works of several Italian artists (e.g., Raphael, Caravaggio, Andrea Mantegna, Giovanni Bellini, Tiziano, Veronese, Giovanni Fattori and Canaletto) as well as of foreign painters (e.g., El Greco, Rubens, Van Dyck and Rembrant) (Figure 1b). The collection is made upof precious paintings (oil, gouache and pencil on wood, textile and paper) and sculptures (wood and wax), from Gothic to Modern epochs ( Figure 4). Their conservation requires severe, nonhomogeneous and constant indoor conditions ( Table 3). The modifications realized over the centuries led to a complex situation that has necessitated the definition of a risk management strategy, to balance the need of preventive conservation and human comfort. The museum is selected because it is representative of different aspects typical of complex international museums, such as: (i) location in a city with a multi-pollutant situation; (ii) listed building converted into museum; (iii) presence of different architectonical stiles, building features, constructive techniques and materials; (iv) multifunctional spaces (e.g., museum, library, university, bookshop, etc.) and activities (e.g., conservation, restoration, didactics, cultural events, etc.); (v) coexistence of historical and new exhibits and display cases; (vi) important national collection with different typologies of artefacts; and (vii) high fluctuations of visits. This complex situation requires a preventive conservation and human comfort program, to optimize the decision-making processes, and to prioritize the problems.

Methodology
The SOBANE strategy for environmental risk management in museum buildings is based on four levels of intervention [55]: • "Screening", a quick diagnosis of the building and the collection for identifying the most important potential risks; • "Observation", a general study for recognizing causative factors and correlated environmental risks, and for planning simple solutions to solve urgent injuries; • "Analysis", an instrumental inspection of heritage conservation and human comfort for quantifying potential damage, microclimatic problems and causes of risks; • "Expertise", a systematic study for developing appropriate guidelines to prioritize the interventions.
At the end of each level, the operative staff decide whether to pursue the investigations at the subsequent level. As introduced before (Section 2), this method is applied to the Pinacoteca di The art collection contains works of several Italian artists (e.g., Raphael, Caravaggio, Andrea Mantegna, Giovanni Bellini, Tiziano, Veronese, Giovanni Fattori and Canaletto) as well as of foreign painters (e.g., El Greco, Rubens, Van Dyck and Rembrant) (Figure 1b). The collection is made upof precious paintings (oil, gouache and pencil on wood, textile and paper) and sculptures (wood and wax), from Gothic to Modern epochs ( Figure 4). Their conservation requires severe, non-homogeneous and constant indoor conditions ( Table 3). The modifications realized over the centuries led to a complex situation that has necessitated the definition of a risk management strategy, to balance the need of preventive conservation and human comfort. The museum is selected because it is representative of different aspects typical of complex international museums, such as: (i) location in a city with a multi-pollutant situation; (ii) listed building converted into museum; (iii) presence of different architectonical stiles, building features, constructive techniques and materials; (iv) multifunctional spaces (e.g., museum, library, university, bookshop, etc.) and activities (e.g., conservation, restoration, didactics, cultural events, etc.); (v) coexistence of historical and new exhibits and display cases; (vi) important national collection with different typologies of artefacts; and (vii) high fluctuations of visits. This complex situation requires a preventive conservation and human comfort program, to optimize the decision-making processes, and to prioritize the problems.

Methodology
The SOBANE strategy for environmental risk management in museum buildings is based on four levels of intervention [55]: • "Screening", a quick diagnosis of the building and the collection for identifying the most important potential risks; • "Observation", a general study for recognizing causative factors and correlated environmental risks, and for planning simple solutions to solve urgent injuries; • "Analysis", an instrumental inspection of heritage conservation and human comfort for quantifying potential damage, microclimatic problems and causes of risks; • "Expertise", a systematic study for developing appropriate guidelines to prioritize the interventions.
At the end of each level, the operative staff decide whether to pursue the investigations at the subsequent level. As introduced before (Section 2), this method is applied to the Pinacoteca di Brera, to plan simple retrofit and maintenance strategies. The methodology is detailed below (Figure 2).

Screening Level
The "screening level" is a general diagnosis of the building and the collection, for identifying the potential environmental risks. The methodology is founded on the performance indicator system method [55,68], which considers 100 parameters dedicated to heritage conservation, energy efficiency and human comfort. The final score identifies a "qualitative performance indicator" (hereinafter, QPI) based on the presence or the absence of an element [68]. The parameters to be evaluated for assessing the environmental and energy quality in museum buildings include: (i) respect of standards for preventive conservation and human comfort (i.e., light level control, separate light control, UV and/or IR radiation control, strategies of annual energy exposition control, air temperature and/or relative humidity control); (ii) catalysts (i.e., light, temperature, dust); (iii) glare (i.e., direct or reflected glare control); (iv) colors (i.e., study of temperature of light sources, color rending index > 80, efficacy of chromatic design for users); (v) pollutants (i.e., control strategies for atmospheric and indoor contamination, pests control strategies); (vi) sound (i.e., control of sound and noise); (vii) indoor

Screening Level
The "screening level" is a general diagnosis of the building and the collection, for identifying the potential environmental risks. The methodology is founded on the performance indicator system method [55,68], which considers 100 parameters dedicated to heritage conservation, energy efficiency and human comfort. The final score identifies a "qualitative performance indicator" (hereinafter, QPI) based on the presence or the absence of an element [68]. The parameters to be evaluated for assessing the environmental and energy quality in museum buildings include: (i) respect of standards for preventive conservation and human comfort (i.e., light level control, separate light control, UV and/or IR radiation control, strategies of annual energy exposition control, air temperature and/or relative humidity control); (ii) catalysts (i.e., light, temperature, dust); (iii) glare (i.e., direct or reflected glare control); (iv) colors (i.e., study of temperature of light sources, color rending index > 80, efficacy of chromatic design for users); (v) pollutants (i.e., control strategies for atmospheric and indoor contamination, pests control strategies); (vi) sound (i.e., control of sound and noise); (vii) indoor monitoring systems; (viii) buildings envelope and features (i.e., passive strategies, solar orientation, building shape, wind orientation); (ix) heating, ventilation and air conditioning (hereinafter, HVAC) and electric systems (i.e., control of efficiency of HVAC, electrical and/or lighting systems); (x) renewable energy sources (i.e., photovoltaics or solar thermal systems); (xi) energy policies (i.e., energy label); (xii) maintenance and management procedures (i.e., handling, storage, transport, cleaning, control of free access, integrate pests management, emergency); (xiii) trainings (conservation, energy efficiency); and (xiv) public involvement (i.e., information programs for visitors). The evaluation of these parameters is supported by the literature review and on-site visits with the museum staff. First, the historical review permits us to plan the visit and to define several questions for recognizing the most important environmental risks. Then, the on-site visit with the museum staff gives the data for the QPI calculation. The final QPI is structured into four levels: (i) initial level with a score < 30%; (ii) intermediate level with a score between 30% and 60%; (iii) good level with a score between 61% and 90%; (iv) and excellent level with a score > 90%. The buildings with "initial" or "intermediate" levels require more detailed analysis, referred to as the "observation level" (Section 4.2).

Observation Level
The "observation level" must be applied only to buildings with low energy and environmental performances (<60%). This evaluation scheme is a general risk assessment of the indoor climate, according to the Standard EN 15759 [37]. It is structured in three phases [55]: (i) the "Exhibit Conservation Performance Program" (hereinafter, ECPP) that recognizes risk types and agents of deterioration for ensuring the preservation of buildings and collections, ranking their relative importance; (ii) the "People Comfort Performance Program" (hereinafter, PCPP) that outlines the microclimatic standards for human comfort; and (iii) the "Museum Performance Program" (hereinafter, MPP) that identifies the areas with environmental risks, defining a possible balance between conservation and comfort requirements.
The ECPP considers historical and actual indoor climates (called also "climate specifications for conservation") [55]. Regarding the "historical indoor climate", heritage buildings and collections adapt themselves to long-term acclimation processes, as demonstrated by the standard EN 15757 [35]. Similarly, several objects are also preserved in unheated conditions (e.g., churches or old palaces) or with hygrothermal fluctuations [52]. Thoughtfully, the "historical indoor climate" is not harmful for the preservation of artworks [37,52]. Thus, it is not considered in the present methodology. The definition of the "climate specifications for conservation" considers the response of the building and the collection to the actual environmental conditions, as request by the "New Orleans Charter" [51]. The response of the building to the environment refers to the "building classes", defined by the ASHRAE [48] for distinguishing the environmental fluctuations during natural seasonal variations (Table 1). In opposite to the traditional logic that requires severe indoor conditions for avoiding climate risks, the ASHRAE introduces specifications for short-term fluctuations, long-term fluctuations, and permissible levels of indoor dry bulb air temperature (T a ) and air relative humidity (RH). This handbook presents four "museum climate classes", ranging from Class AA (precision control) to Class D (relaxed control), related to the fragility of the artifacts. These progressive "categories of control" are defined for each "building class" according to the building features (i.e., typical building construction, type and use) and system characteristics (i.e., system used, limits of the climate control) [48]. Each class corresponds to specific ranges of T a and RH naturally provided by the building (Table 1). Data to be analyzed for defining the "building classes" are [55]: (i) history of the museum (e.g., age, additions, refurbishments); (ii) constructive features (e.g., localization, owner, typological, structural, dimensional and constructive data); (iii) conservative conditions (e.g., restorations, potential damage); (iv) indoor activities (e.g., photographic laboratories, bookshop, shops); and (v) maintenance procedures (e.g., handlings, cleaning, preservation, restoration, maintenance programs) and management policies (e.g., use, level of use, level of accessibility, opening times, number and frequency of visitors). Besides, assessing the response of the collection to the environment refers to a detailed knowledge of the type of artifacts (e.g., reference codes, localization, hierarchy, historical data), the conservative conditions, the management policies (e.g., care, display and storage procedures), and the standard levels for heritage conservation. In parallel, the PCPP evaluates the microclimatic conditions for human comfort in museum, referring to the existing literature and standards [39,41,52]. Finally, the data collected are compared in the MPP, to verify the possible compromises between the opposite exigencies for caring and valorizing cultural heritage. MPP considers the following environmental parameters: light level (E), maximum annual energy exposition (EE), maximum ultraviolet radiation (UV max ), daylight factor (DF), glare index (G), color temperature index (T I ), color rendering index (R a ), indoor T a , mean radiant temperature (T mr ), operative temperature (T o ), surface temperature (T s ), indoor RH, temperature difference (∆T), RH difference (∆RH), air velocity (υ a ), indoor concentration of pollutants (gases and solid), and air-changes (r). The range for each parameter refers to actual standards for heritage conservation and human comfort in museum buildings [32,33]. Three levels of compatibility are recognized: (i) full compatibility; (ii) partial compatibility; and (iii) incompatibility. A more in-depth diagnosis and monitoring ("analysis level", Section 4.3) is necessary in the last two cases to discover the causes of risks, to establish a possible interrelationship among the problems, and to propose appropriate interventions.

Analysis Level
The "analysis level" is based on the instrumental investigation of the indoor environmental conditions, to identify and to rank the potential sources of conservative and expositive problems, through the correlation between current damage and microclimatic ranges. It is structured in the following phases [55]: (i) short-term monitoring (hereinafter, STM) using spot measuring devices for underlining the areas with environmental risks; (ii) identification of "areas with potential conservative risks"; (iii) long-term monitoring (hereinafter, LTM) using continuous recording devices in the areas at risks; and (iv) analysis of users' comfort.
STM refers to the entire museum. To seek the existence of spatial gradients, it is implemented on a horizontal (5 m) and vertical (1.5 m) grid [32]. The minimum indoor parameters to be monitored are light (E, UV max , infrared radiance), temperature (T a , ∆T), and RH (RH, ∆RH). In this case, low-costs and high accuracy devices are used, to be accessible for the museum technicians (Almemo ® 28909-9 data logger, equipped with light a flux FLA603LSM4 probe, a luminance FLA603LDM2 probe, and a hygrothermal digital sensor FHAD 46-C2). All the minimum indoor parameters are monitored. The sensors are positioned far from heat sources (e.g., incidence of solar radiation, windows, technical appliances), and air flows (e.g., doors, windows, movement of visitors). Direct contact with internal surfaces is also avoided. STM is repeated during winter and summer, to verify the seasonal gradients and the deviation between actual indoor conditions and standards ranges. The presence of spatial gradients higher than the maximum standard value (∆T max < 2 • C; ∆RH max < 5%) identifies "areas with potential conservative risks" [32]. These areas are highlighted graphically in a "conservative map". Here, a LTM is conducted for three years, to individuate the causes of environmental vulnerability. LTM monitors the following parameters: light (E, luminance), temperature (outdoor and indoor T a , daily and seasonal ∆T), RH (outdoor and indoor RH, daily and seasonal ∆RH), and air quality (carbon dioxide CO 2 , air change rate, number of visitors). The same acquisition system of the STM is used. The campaign is conducted during summer (June-July), autumn (October-December) and winter (January-February) for two years. The timestep acquisition is 30 minutes, as defined by the standards [32,33]. E is monitored for several typical days during the museum opening (8.30-18.30).
Luminance is evaluated from specific points of view for the observer on the same days (i.e., in front of a paintings or exhibits). Similarly, CO 2 concentration is analyzed during two typical opening days (weekend during the year and holidays), with a timestep of 1 hour. CO 2 concentration is not observed during the closing day (Monday) because it is only a comfort indicator, not a damage indicator [29]. The comfort analysis is conducted via interviews with three categories of users (museum staff, single visitors and groups) for evaluating the satisfaction of users regarding climate perception [72]. Several "structured questions" are defined to have an overview of visual (e.g., daylight design, artificial lighting design, discomfort glare, color design), hygrothermal (e.g., thermal levels, hygrometric level, hygrothermal variations), and acoustic comfort (e.g., sound level, acoustic design), as well as of air quality (e.g., presence of contaminants, dust, pests). Then, specific suggestions from people are considered (Section 5.3).

Expertise Level
The "expertise level" is focused on solving specific environmental problems with low-energy and low-impact strategies, mainly related to maintenance, management and low-cost interventions for balancing heritage conservation and human comfort requirements [55]. The results obtained in the previous steps are synthetized in specific guidelines for museum staff and visitors. Besides, specific audits and tests to be planned are defined to quantify complex environmental risks.

Results and Discussion
The results of this study in the Pinacoteca di Brera are reported below, divided for each phase.

Screening Level
This screening is conducted as a three-hour "guided tour" in the Pinacoteca, with the support of the staff (director, restorers and general staff). A previous literature review on the history of the museum, from the architectonic and artistic points of view, permits us to plan the on-site visit. The QPI is analyzed by the auditor during this visit. The screening is documented through a photographic campaign. The Pinacoteca obtains an intermediate performance (50.0%), with an environmental quality of 52.9% and an energy quality of 43.3%. Light quality (50.0%) testifies the importance of natural light for Italian postwar museums, but also the difficulties of upgrading the project to new requirements. The hygrothermal (50.0%) and air (58.8%) quality shows the difficulty of obtaining indoor stability and air pollutants control, also using HVAC systems. Acoustic quality is not important (33.3%). The results are reported below (Figure 3). visual (e.g., daylight design, artificial lighting design, discomfort glare, color design), hygrothermal (e.g., thermal levels, hygrometric level, hygrothermal variations), and acoustic comfort (e.g., sound level, acoustic design), as well as of air quality (e.g., presence of contaminants, dust, pests). Then, specific suggestions from people are considered (Section 5.3).

Expertise Level
The "expertise level" is focused on solving specific environmental problems with low-energy and low-impact strategies, mainly related to maintenance, management and low-cost interventions for balancing heritage conservation and human comfort requirements [55]. The results obtained in the previous steps are synthetized in specific guidelines for museum staff and visitors. Besides, specific audits and tests to be planned are defined to quantify complex environmental risks.

Results and Discussion
The results of this study in the Pinacoteca di Brera are reported below, divided for each phase.

Screening Level
This screening is conducted as a three-hour "guided tour" in the Pinacoteca, with the support of the staff (director, restorers and general staff). A previous literature review on the history of the museum, from the architectonic and artistic points of view, permits us to plan the on-site visit. The QPI is analyzed by the auditor during this visit. The screening is documented through a photographic campaign. The Pinacoteca obtains an intermediate performance (50.0%), with an environmental quality of 52.9% and an energy quality of 43.3%. Light quality (50.0%) testifies the importance of natural light for Italian postwar museums, but also the difficulties of upgrading the project to new requirements. The hygrothermal (50.0%) and air (58.8%) quality shows the difficulty of obtaining indoor stability and air pollutants control, also using HVAC systems. Acoustic quality is not important (33.3%). The results are reported below (Figure 3). The total quality is lower than 60%, and the Pinacoteca is scored as "intermediate level", requiring a more detailed analysis to evaluate its potential environmental risks (Section 5.2). The total quality is lower than 60%, and the Pinacoteca is scored as "intermediate level", requiring a more detailed analysis to evaluate its potential environmental risks (Section 5.2).

Observation Level
The ECPP is based on a deep study of architectonical, artistic and operative data, to delineate the response to the building and the collection to the actual environmental conditions. Data analyzed for the Pinacoteca refers to museum history, constructive features, conservative conditions, internal activities, maintenance and management programs. First, deep historical research is conducted to study the evolution and the consistency of the Pinacoteca since its foundation. This information is integrated with the constructive features and the conservative conditions of the building and the collection, referring to the National Center for Documentation (SIRBec-Sistema Informativo dei Beni Culturali di Regione Lombardia) [73] which registers the most important information on local heritage. Additional data on conservative conditions, indoor activities, fruition and management policies are provided by the museum staff. From this information, the ASHRAE potential "category of control" for each "building class" [48] is defined for the Pinacoteca (Table 1).
There is a large difference in the climate conditions of the museum and the storage room. Storage rooms are in safety conditions, protected by passive (e.g., sealed walls, occupancy control) and active (e.g., dedicate HVAC control) measures. This situation corresponds to the ASHRAE building class VI (climate controlled), with possible classes of "climate control" AA, A, Cool, Cold or Dry [48]. On the contrary, museum rooms have partial climate control, with a contrast between building features, uses and HVAC systems. This situation corresponds to the ASHRAE building class IV (partial control), with possible classes of "climate control" B, C, or D [48]. In fact, the museum is located in an old palace with several heritage constraints. The original building was transformed into a museum without guaranteeing a strict indoor climate control (Section 3). The risks are improved by the complex building functions (Figure 4a) (Section 3). In addition, the Pinacoteca is an important Italian museum, with high fluxes of visits (more than 400,000 persons per year, an average of 1,100 persons per day), scholar education programs and touristic activities. Furthermore, the museum collection is classified into homogeneous typologies of objects, related to their inherent sensitivity and vulnerability defined by conservation standards [35][36][37][38] (Figure 4b).

Observation Level
The ECPP is based on a deep study of architectonical, artistic and operative data, to delineate the response to the building and the collection to the actual environmental conditions. Data analyzed for the Pinacoteca refers to museum history, constructive features, conservative conditions, internal activities, maintenance and management programs. First, deep historical research is conducted to study the evolution and the consistency of the Pinacoteca since its foundation. This information is integrated with the constructive features and the conservative conditions of the building and the collection, referring to the National Center for Documentation (SIRBec-Sistema Informativo dei Beni Culturali di Regione Lombardia) [73] which registers the most important information on local heritage. Additional data on conservative conditions, indoor activities, fruition and management policies are provided by the museum staff. From this information, the ASHRAE potential "category of control" for each "building class" [48] is defined for the Pinacoteca (Table 1).
There is a large difference in the climate conditions of the museum and the storage room. Storage rooms are in safety conditions, protected by passive (e.g., sealed walls, occupancy control) and active (e.g., dedicate HVAC control) measures. This situation corresponds to the ASHRAE building class VI (climate controlled), with possible classes of "climate control" AA, A, Cool, Cold or Dry [48]. On the contrary, museum rooms have partial climate control, with a contrast between building features, uses and HVAC systems. This situation corresponds to the ASHRAE building class IV (partial control), with possible classes of "climate control" B, C, or D [48]. In fact, the museum is located in an old palace with several heritage constraints. The original building was transformed into a museum without guaranteeing a strict indoor climate control (Section 3). The risks are improved by the complex building functions (Figure 4a) (Section 3). In addition, the Pinacoteca is an important Italian museum, with high fluxes of visits (more than 400,000 persons per year, an average of 1,100 persons per day), scholar education programs and touristic activities. Furthermore, the museum collection is classified into homogeneous typologies of objects, related to their inherent sensitivity and vulnerability defined by conservation standards [35-Error! Reference source not found.] (Figure 4b). The conservation levels for each typology of artifacts are defined by national [31][32][33] and international [35-Error! Reference source not found.] standards. Similarly, the comfort levels for each indoor activity refer to the existing literature and standards [40,41,52]. The compatibility between these requirements is reported below ( Table 2). The conservation levels for each typology of artifacts are defined by national [31][32][33] and international [35][36][37][38] standards. Similarly, the comfort levels for each indoor activity refer to the existing literature and standards [40,41,52]. The compatibility between these requirements is reported below ( Table 2). Several parameters show "full compatibility" (F) ( Table 2) between heritage conservation and human comfort. On the contrary, E, T a and RH can be potential hazards as regards the "partial compatibility" (P) or the "incompatibility" (I) between the two requirements. To verify the possible risks, a deep study is realized on specific typologies of objects hosted in the Pinacoteca. The outcomes are presented below (Table 3), adding also the results of the LTM (Section 5.3). The more fragile artefacts are watercolors, gouaches, pencils, pastels and charcoals on paper. Their conservation is completely opposite to the human comfort requirements. These artworks are conserved in storage rooms at controlled environmental conditions (E = 50 lux; UV max = 75 MW/lm; T a = 20 • C; RH = 50%), and are accessible only by appointment. Thus, they are in safety conditions. Furthermore, precious paintings, constituted mainly by oil paintings (on panel, canvas, plywood, copper, paper, board), temperas (on paper and canvas) and mixed materials (e.g., wall paintings, frescoes detached and transferred to panels and canvas), are fragile artefacts. In this case, there are several risks mainly related to the standard light levels for conservation (E < 150 lux) and human comfort (E > 300 lux). Wax sculptures also have thermal risks related to heritage protection (T a < 18 • C) and human comfort (T a = 20 • C). On the contrary, inorganic objects (e.g., stone, marble, bronze and terracotta statues, vases, cenotaphs) have a high resistance to indoor conditions. For this reason, they can be placed freely along the museum, to create visual centers. For each typology of artworks, the areas with environmental risks for heritage conservation and human comfort conditions are evaluated (MPP). Here, an analytical study is necessary (analysis level, Section 5.3).

Analysis Level
STM of environmental conditions shows several problems. The original project of Piero Castiglioni (1994) focused on the integration of natural and artificial light. It was devoted to enhancing the aesthetic and chromatic qualities of the exhibition, through the introduction of electronic regulators and metal halide vapor lamps. To improve the visibility of artworks, he employed higher light levels than the conservative standards [22,23,26,28], putting anti-UV and anti-IR filters on artefacts to guarantee their safeguard. The design project changed over the time, modifying the original criteria [71]. The STM conducted using the defined procedure (Section 4.3) confirmed the presence of E levels lightly greater than international standards [30,32]. The average value is 130 lux, lower than the standard requirements (150 lux), but several values are in the range 300-500 lux. T a shows a stability in the range 20-22 • C, with an average value of 21 • C. This thermal condition causes risks only for the wax collection (Table 3). On the contrary, there are several RH fluctuations, but in the range of 40-55% over the years. The hygrothermal levels for a typical day are shown below ( Figure 5). In summer, the thermal values increase progressively from the entrance (rooms I-XII) to the last rooms (XXX-XXVIII) and, conversely, the hygrometric values decrease along the same path. The average Ta in the first rooms is 20-21 °C, and the RH is around 55%, optimal values both for safeguarding and comfort. The average Ta in the last rooms is 30 °C, with peaks of 33 °C, and the RH is around 45-50%. The opposite situation occurs in winter: Ta decreases from the first (average Ta = 21 °C) to the last (average Ta = 18-19 °C) rooms. RH fluctuations depend on high fluxes of visitors and didactic activities. Three museum rooms have a "conservative risk" (rooms XXIV, XXXVI and XXXVII). LTM shows similar results to STM. E respects the international standard requirements (E < 150 lux) [30,32], with average levels of 130-140 lux. Luminance monitoring, also supported by the comfort analysis, shows the absence of glare, thanks to the presence of window filters and anti-glare light sources. On the contrary, for a large part of the two years, hygrothermal conditions were beyond the standard ranges (Ta = 20 °C; RH = 50%) [32]. This data highlights the direct correlation between indoor and outdoor conditions, the number of visitors, management techniques and cleaning procedures. Average thermal data respect the standards [32]. In winter, average Ta is 20 °C (but with peaks of 18 °C), thanks to the presence of the HVAC system, and the daily fluctuation is ±2 °C. In summer, the average Ta is 25 °C (but with peaks of 33 °C), and the daily fluctuation is ±2 °C. On the contrary, seasonal fluctuation (ΔTa = ±9 °C) is higher than the standards (ΔTa = ±2 °C) [32]. The problem is more controlled in the first rooms (ΔTa = ±2 °C) than the last ones (ΔTa = ±8 °C). This situation recurs seasonally. Despite this, the collection does not present thermal decay, like dilatation or craquelure. Autumn and winter seasons present the most important RH fluctuations, due to cleaning, managing and maintaining procedures. The high thickness of masonries and the presence of buffer zones favor RH stability, which varies only with external rain and visitors' fluxes (especially in the smaller rooms). RH is in the range 45% ± 55% in winter, and 45% ± 55% in summer. It never exceeds the standard threshold (RH < 60%) for generating potential biological damage in the collection [32]. Daily and seasonal RH fluctuations are the maximum allowed by the standard [32], and respectively are ±5% and ± 10%. Portable humidifiers cause great indoor instability (RH > 60%). As expected, CO2 concentrations are higher at the weekend or holidays than during the week. The data reveals the correlation between CO2 concentration and the flux of visitors. In the following, the results of a typical week are shown (Figures 6 and 7). In summer, the thermal values increase progressively from the entrance (rooms I-XII) to the last rooms (XXX-XXVIII) and, conversely, the hygrometric values decrease along the same path. The average T a in the first rooms is 20-21 • C, and the RH is around 55%, optimal values both for safeguarding and comfort. The average T a in the last rooms is 30 • C, with peaks of 33 • C, and the RH is around 45-50%. The opposite situation occurs in winter: T a decreases from the first (average T a = 21 • C) to the last (average T a = 18-19 • C) rooms. RH fluctuations depend on high fluxes of visitors and didactic activities. Three museum rooms have a "conservative risk" (rooms XXIV, XXXVI and XXXVII). LTM shows similar results to STM. E respects the international standard requirements (E < 150 lux) [30,32], with average levels of 130-140 lux. Luminance monitoring, also supported by the comfort analysis, shows the absence of glare, thanks to the presence of window filters and anti-glare light sources. On the contrary, for a large part of the two years, hygrothermal conditions were beyond the standard ranges (T a = 20 • C; RH = 50%) [32]. This data highlights the direct correlation between indoor and outdoor conditions, the number of visitors, management techniques and cleaning procedures. Average thermal data respect the standards [32]. In winter, average T a is 20 • C (but with peaks of 18 • C), thanks to the presence of the HVAC system, and the daily fluctuation is ±2 • C. In summer, the average T a is 25 • C (but with peaks of 33 • C), and the daily fluctuation is ±2 • C. On the contrary, seasonal fluctuation (∆T a = ±9 • C) is higher than the standards (∆T a = ±2 • C) [32]. The problem is more controlled in the first rooms (∆T a = ±2 • C) than the last ones (∆T a = ±8 • C). This situation recurs seasonally. Despite this, the collection does not present thermal decay, like dilatation or craquelure. Autumn and winter seasons present the most important RH fluctuations, due to cleaning, managing and maintaining procedures. The high thickness of masonries and the presence of buffer zones favor RH stability, which varies only with external rain and visitors' fluxes (especially in the smaller rooms). RH is in the range 45% ± 55% in winter, and 45% ± 55% in summer. It never exceeds the standard threshold (RH < 60%) for generating potential biological damage in the collection [32]. Daily and seasonal RH fluctuations are the maximum allowed by the standard [32], and respectively are ±5% and ± 10%. Portable humidifiers cause great indoor instability (RH > 60%). As expected, CO 2 concentrations are higher at the weekend or holidays than during the week. The data reveals the correlation between CO 2 concentration and the flux of visitors. In the following, the results of a typical week are shown (Figures 6 and 7).  Comfort analysis reveals the presence of human discomfort, both in summer and winter. First, it shows the inadequacy of the visual comfort, because the natural and artificial lights do not emphasize the aesthetic and chromatic values of the collection. The most important criticisms concern the color of plasters and artificial lightings. Museum attendees remember the warm and diffuse light atmosphere created by the previous "Brera yellow" plaster. The actual mat and white plaster changes completely this original atmosphere, creating monotone tones in some rooms. Red and green plasters have a better impact on the visitors' perception. Similarly, the replacement of the fluorescent lamps with high efficiency spots improves their energy performances, also modifying the users' perception. The actual light sources appear too cold and uniform along the exhibition. The international visitors suggest creating visual centers for the masterpieces, to accentuate their tonalities. The staff also reveal a thermal discomfort. In winter, the presence of low Ta forces them to work with a coat on, while in summer, Ta appears too high, especially in the last rooms. This situation is confirmed by the LTM. No acoustic comfort is detected thanks to the presence of a green patio (Table 4).  Comfort analysis reveals the presence of human discomfort, both in summer and winter. First, it shows the inadequacy of the visual comfort, because the natural and artificial lights do not emphasize the aesthetic and chromatic values of the collection. The most important criticisms concern the color of plasters and artificial lightings. Museum attendees remember the warm and diffuse light atmosphere created by the previous "Brera yellow" plaster. The actual mat and white plaster changes completely this original atmosphere, creating monotone tones in some rooms. Red and green plasters have a better impact on the visitors' perception. Similarly, the replacement of the fluorescent lamps with high efficiency spots improves their energy performances, also modifying the users' perception. The actual light sources appear too cold and uniform along the exhibition. The international visitors suggest creating visual centers for the masterpieces, to accentuate their tonalities. The staff also reveal a thermal discomfort. In winter, the presence of low Ta forces them to work with a coat on, while in summer, Ta appears too high, especially in the last rooms. This situation is confirmed by the LTM. No acoustic comfort is detected thanks to the presence of a green patio (Table 4). Comfort analysis reveals the presence of human discomfort, both in summer and winter. First, it shows the inadequacy of the visual comfort, because the natural and artificial lights do not emphasize the aesthetic and chromatic values of the collection. The most important criticisms concern the color of plasters and artificial lightings. Museum attendees remember the warm and diffuse light atmosphere created by the previous "Brera yellow" plaster. The actual mat and white plaster changes completely this original atmosphere, creating monotone tones in some rooms. Red and green plasters have a better impact on the visitors' perception. Similarly, the replacement of the fluorescent lamps with high efficiency spots improves their energy performances, also modifying the users' perception. The actual light sources appear too cold and uniform along the exhibition. The international visitors suggest creating visual centers for the masterpieces, to accentuate their tonalities. The staff also reveal a thermal discomfort. In winter, the presence of low T a forces them to work with a coat on, while in summer, T a appears too high, especially in the last rooms. This situation is confirmed by the LTM. No acoustic comfort is detected thanks to the presence of a green patio (Table 4).

Expertise Level
The "expertise level" permits us to identify guidelines and suggestions for solving specific problems in preventive conservation and human comfort. Basically, there is no irremediable contrast between protection and accessibility. The old palace has a suitable geometric and constructive profile for hosting a museum building, thanks to the presence of compact shapes, high thermal resistance and the inertia of the building envelope, the buffer spaces for protecting the museum rooms (i.e., passages, patios, green yards) and possible cross-ventilation strategies. The opaque building envelope (walls and ceilings) is typical of northern Italy, with brick masonries with high thickness (0.80 m). The qualitative infrared (hereinafter, IR) thermography shows the presence of thermal uniformity and reduced thermal bridges, as well as the absence of water infiltrations. Windows and curtain glasses, despite their replacement in 1980, are subject to thermal losses and air leakage. It is necessary to perform an energy audit for evaluating the most appropriate interventions (i.e., sealing, insertion of a well-isolated curtain or a low-emissivity coating, replacement with new systems with better performances, air permeability, and UV protection). No bioclimatic design based on natural light and ventilation control has been studied during the various refurbishments. The implementation of these passive measures can guarantee an adequate environmental performance for heritage conservation and human comfort. Additionally, portable humidifiers regulate the hygrometric fluctuations via the intervention of the museum attendants. Some rooms have higher indoor RH fluctuations than the conservative standards [32] (Section 5.3). RH variability is caused mainly by the presence of portable humidifiers, the flux of people, and cleaning procedures. The humidifiers are not always necessary for conservative policies, besides having high energy consumption. Thus, it is recommended to switch them on only with low RH levels (RH < 30-35%), in order to not generate hygrometric damage and biodegradation (e.g., presence of microorganisms, wet-corrosion, moisture in walls) [32]. The use of water in the cleaning procedures should also be reduced. An energy audit is recommended to evaluate the most appropriate measures for controlling T a and RH. The electric system is safe from risks (Section 5.1). Lighting has discrete energy performances, guaranteed by daylight integration, the choice of lamps, and periodic maintenance. On the contrary, the comfort analysis demonstrates several visual discomforts linked to the chromatic and lighting design (Section 5.3). Numerous low-engineering interventions can be suggested. First, it is not opportune to reduce E to favor human comfort, as people lament the difficulty in seeing the objects. To minimize potential photochemical alteration, it is necessary to reduce the annual "energy exposure level" with the rotation of artifacts, or the insertion of IR control system for switching on the light only with people present. It is also better to check periodically the performance of UV and IR filters with the support of visual analyses and monitoring devices. International visitors suggest creating new visual centers, to emphasize the masterpieces with a specific chromatic and lighting design. Museum attendants propose recreating the original chromatic atmosphere, using warm plasters and light sources in the same color tones as the artworks. A separate discussion refers to murals and frescoes inserted in Mocchirolo's and San Giuseppe's Chapels, which require limited E and perfect climate stability. The daily and weekly T a are quite stable, while the RH has high weekly fluctuations. Regulation of the visits is useful to plan a separate climatic control. The main problems of the Pinacoteca depend on the progress of the conservation science, especially related to management procedures, planning regulations and financial resources. In most cases, the conservative issues are due to the fragmentary modification of the exhibits in different historical periods, to solve localised and contingent efforts. Additionally, the hygrothermal monitoring shows a strict link between RH fluctuations, clearing procedures and the fluctuations of visitors (Section 5.3). In this case, specific training can be done for the museum staff, to explicate the correct procedure to be adopted. Low-engineering interventions to reduce this problem include the daily analysis of RH fluctuations, the correct use of the portable humidifiers, the adoption of cleaning procedures without water, and the regulation of touristic and group visits. Furthermore, the building needs continuous commissioning, to verify the existence of appropriate energy and environmental conditions [14]. Finally, a museum conservation program can be useful to explicate in a clear way the internal environmental recommendations for the attendants. Below, the issues detected, comparing the original and current layout, are summarized (Table 5).

Conclusions
The research presents an operative instrument for evaluating the environmental risks in complex museums located in historic buildings. This SOBANE approach suggests a strategic and repeatable methodology for conserving and enhancing the cultural heritage, recognizing that the project is not limited to the building design, but it requires maintenance and preventive conservation actions over time: "[ . . . ] achieving appropriate environmental conditions is one thing. Sustaining these conditions is often another matter" ( [14] p. 39). This method is applied to the Pinacoteca di Brera in Milan, to validate its suitability in a real case study with the support of museum attendants. This innovative approach can be easily applicable to other museums located in historic and existing buildings, independently of the building features (i.e., typology, age, architectonic style), and the type of collection (i.e., art museums, archeologic museums, historic house museum, history or living history museums, encyclopedic museums, science museums or natural history museums). Furthermore, this decision-making process can be adapted to local legislative frameworks, policies and management procedures. The present approach suggests an easy and accessible corpus operandi: (i) to assess the energy and environmental quality; (ii) to check the possible risks; (iii) quantify the factors responsible for damage phenomena; (iv) to select the most appropriate interventions to improve the conservation state; and (v) to program correct retrofit solutions. The immediate benefits of employing this SOBANE approach for environmental risk management in museums include: • Efficient decision-making process for the risk assessment in museum buildings; • Progressive approach based on simple steps (at the end of each level, the operative staff decides whether to pursue the investigations at the subsequent level); • Immediate validation of ideas or concepts for each single step; • Lower cost and reduced time for its development; • Application of a co-design approach that favors collaboration with interdisciplinary skills and knowledge to generate original ideas and interventions; • Better cooperation between different people and organizations, and across disciplines; • Improved knowledge of museum attendants and visitors.
The long-term benefits include: • Planning of comprehensive retrofit interventions, aimed not only at solving specific problems and urgent risks; • Cost-efficient planning of the refurbishment, based on the available financial resources, and devoted to the reduction of logistical problems, timing and the cost of single actions; • Definition of low-engineering interventions, based on vigilance, effective maintenance, managerial training and motivation of the staff. These interventions are not considered in a traditional refurbishment process; • Introduction of correct and continuative maintenance procedures, essential to prevent decay, discomfort and the malfunction of systems; • Development of a risk management plan as a continuous process for adjusting and monitoring the interventions; • Improved interest and participation in museum attendants that became conscious of the importance of their role for care and environmental sustainability; • Introduction of ad hoc training activities for the museum attendants.
This experience also shows that a widespread knowledge of the state of the art of the museum must be considered for the success of environmental risk management. Furthermore, participatory actions with museum attendants are important mechanisms for improving their awareness of daily management and maintenance.
Funding: This research received no external funding.

STM
Short-term monitoring LTM Long-term monitoring HVAC Heating, ventilation, and air conditioning IR Infrared