Factors Affecting e-Government Adoption by Dairy Farmers: A Case Study in the North-West of Spain

: With the objective of assessing the farmers’ situation regarding the use of the ICT and their relations with the electronic government, a case study consisting in the realization of 34 face-to-face surveys was conducted between February and March 2020 in dairy farms in the region of Galicia (Spain). The sample was selected according to one of the most important online journals in the farming sector at a national level. From the census, we chose those farms considered most representative taking into account the main criteria: the level of PAC (Common Agrarian Politics) subsidies and milk production (litres/cow and year). The results show that the majority of the farmers used the internet, but on many an occasion, they were discontented in relation to the poor connection quality in their farms. In regard to the use of the electronic government for procedures related to their farms, many of them were able to perform them through the government website; however, there were procedures which the users deﬁned as “complex” and which had to be outsourced to authorised entities. The results also show that the farmers do want to employ the e-government, mainly because of the time and cost saving; however, the current web pages do not meet the users’ expectations. Finally, this situation, applied to a region placed among the 10 most productive regions of milk, is comparable to what happens in other regions.


Introduction
Due to the great importance that the ICT (Information and Communication Technologies) have acquired nowadays, [1] acknowledges and underlines the dependence on digital media that exists in our daily lives, both in the professional and personal spheres, as well as in the public and private sectors [2]. This situation, set in the public sphere, implies a restructuring of the government through new ways of communication and service features employing the ICT [3][4][5]. Besides, nowadays, according to what has been displayed in the new European law of administrative procedures [6], every legal entity must communicate with the Administration telematically, which directly implies dairy farmers, who are the main focus of the present paper.
In spite of what has been stated, there are still problems related to the lack of connectivity and inclusion which lead to a new type of inequality called "digital divide" [7][8][9][10][11][12], which affects mainly the inhabitants of rural areas due to the lack connection infrastructures [11][12][13][14][15][16][17][18][19][20][21]. These are facing an unsolved problem [7,10] which is becoming bigger, as the lack of connectivity generates issues associated with the lack of digital abilities and knowledge which increase due to this absence of opportunities to improve [22][23][24].
Focusing on dairy farms as the main topic of our research, this digital divide is a great obstacle for their survival and development since, as demonstrated in studies carried out by [25], the use of the ICT is related to income growth. Besides, added to this situation, we have to bear in mind that in the last few years, they have suffered great changes aimed at an increase in the size of the farms [26][27][28] together with an Galicia is a European region (NUT 2) located in the northwest of the Iberian Peninsula ( Figure 1). It is an area closely connected to rural activities since, in terms of dairy production, there are 6695 farms (FEGA, 2019), which are distributed as shown in Figure  2. It can be noticed that the northern half of the region gathers the vast majority of dairy farms, whereas there is a great absence of farms in the southern areas. Besides, as shown in researches led by [57,58], this region provides more than 38% of the total Spanish dairy production and approximately 1.5% of the dairy production of EU-27, holding 8th position in the most productive regions for milk in Europe (Eurostat, 2017).
The year 2015 meant a turning point in the business structure of dairy farms since, with the suppression of the milk quotas which had been present for 30 years in Europe [59], the production volume per farm increased at the same time that the price per litre of milk lowered [60][61][62][63][64][65][66]. This brought about important changes so as to adapt to these new demands from the market. As a result of this situation, the number of farms has been reduced [27] and this has given way to the intensification of farms in terms of size and production per animal [26,67]. In this scenario, new developments and technologies appeared to ease the work in the farms and to increase the productivity, as is the case of the AMS (Automatic Milking System) [68,69]. Besides, according to [57] in their studies, it has also brought about a clear tendency to the association of farms into cooperatives in order to be able to meet the demands of the market.

Methods
Surveys fulfilled through face-to-face interviews have been very commonly employed since they generate a great amount of data [70]. In the specific field of dairy farms, it is worth mentioning surveys led by [71][72][73][74]. The year 2015 meant a turning point in the business structure of dairy farms since, with the suppression of the milk quotas which had been present for 30 years in Europe [59], the production volume per farm increased at the same time that the price per litre of milk lowered [60][61][62][63][64][65][66]. This brought about important changes so as to adapt to these new demands from the market. As a result of this situation, the number of farms has been reduced [27] and this has given way to the intensification of farms in terms of size and production per animal [26,67]. In this scenario, new developments and technologies appeared to ease the work in the farms and to increase the productivity, as is the case of the AMS (Automatic Milking System) [68,69]. Besides, according to [57] in their studies, it has also brought about a clear tendency to the association of farms into cooperatives in order to be able to meet the demands of the market.

Methods
Surveys fulfilled through face-to-face interviews have been very commonly employed since they generate a great amount of data [70]. In the specific field of dairy farms, it is worth mentioning surveys led by [71][72][73][74].
The documentary basis employed for the correct identification of dairy farms was a leading magazine at national level called "Campo Galego" (http://www.campogalego. com/es/, accessed on 4 July 2021), which performs interviews with the most highlighted Galician farms in terms of innovation, genetic selection and intensification. Afterwards, these data were completed with the database from Africor (Asociación Frisona de Control Oficial de Rendimento, http://www.sfricorlugo.com/, accessed on 4 July 2021) and FEGA (Fondo Español de Garantía Agraria, http://www.fega.es/, accessed on 4 July 2021).
Speaking of the selection of variables for the sample choice, authors such as [72] used different variables, namely: family income, which should come from dairy production (at least half of the total amount); and the sale of milk or dairy products. Other authors such as [75] employed, as variables of selection, the belonging to the 12 Irish advisory regions, which were part of an organism called "Teagasc". Others such as [25] used a random sample, statistically representative, from the FADN (Farm Accountancy Data Network) database. In the case of the present paper, we have considered the variables shown in Figure 3, based on "Campo Galego's" database, with a total of 101 interviewed farms whose location is detailed in Figure 2.
The two variables described in Figure 3 were selected as being essential from the point of view of the prosperity of the farms in the future, since the PAC subsidies focus on the realization of improvements to achieve the objectives of the market; therefore, the greater their extent, the greater the probability of success; on the other hand, the production volume influences the level of competitiveness of the farms under increasingly demanding market conditions, aimed at reducing costs and increasing productivity.
Several interviews with four types of questions were conducted, making a total of 27 questions. In the case of users who employed the internet in their daily lives, a maximum of 23 questions would be answered, whereas in the case of users who presented difficulties, they would answer a maximum of 13 questions ( Figure 4).  Several interviews with four types of questions were conducted, making a total of 27 questions. In the case of users who employed the internet in their daily lives, a maximum of 23 questions would be answered, whereas in the case of users who presented difficulties, they would answer a maximum of 13 questions ( Figure 4).  Several interviews with four types of questions were conducted, making a total of 2 questions. In the case of users who employed the internet in their daily lives, a maximum of 23 questions would be answered, whereas in the case of users who presented difficul ties, they would answer a maximum of 13 questions ( Figure 4).    Figure 5 shows the main characteristics of a total of 19 questions, which are the ones that will be shown in the section "Results". The questions presented are divided in three branches (Questions Type A, C and D). Within each section, there are different possibilities of question codification: binary, ordinal and nominal. The binary questions only had two possible answers (Yes = 1; No = 0), the ordinal questions gave the interviewee several options (e.g., WhatsApp = 1; Bank = 2; E-mail = 3; Others = 4; Not applicable = 5), and the nominal questions had a free answer. The method used for carrying out the surveys, as pointed out before, was employed in this field by other authors such as [72][73][74][75][76][77].
Future Internet 2021, 13, x FOR PEER REVIEW 6 of 17 Figure 5 shows the main characteristics of a total of 19 questions, which are the ones that will be shown in the section "Results". The questions presented are divided in three branches (Questions Type A, C and D). Within each section, there are different possibilities of question codification: binary, ordinal and nominal. The binary questions only had two possible answers (Yes = 1; No = 0), the ordinal questions gave the interviewee several options (e.g., WhatsApp = 1; Bank = 2; E-mail = 3; Others = 4; Not applicable = 5), and the nominal questions had a free answer. The method used for carrying out the surveys, as pointed out before, was employed in this field by other authors such as [72][73][74][75][76][77]. For the realization of the case study, we chose the 34 dairy farms which best adjusted to the two criteria selected ( Figure 2). The definite questionnaire began in mid-February 2020 and ended in mid-March 2020. The first stage consisted of a telephonic interview, in which the owner was asked whether s/he was willing to participate in the research. Once confirmed, a personal interview was arranged.
Several statistical analyses were performed in order to assess the possible differences between groups. First of all, the most representative variable "production" (measured in litres/cow) underwent a normality analysis employing the Kolmogorov-Smirnov test [78]. The result showed that it was a non-normal variable; hence, non-parametric contrasts were done, more specifically, the Mann-Whitney U test [79], with the objective of knowing which variables could be representative in terms of the use of the internet. In order to do that, the main variables which had been taken into account for this study were also used as test variables, such as age, number of cows, production, Agrarian Land Use (ALU) and CAP subsidies; and as a grouping variable, the use of the internet (employing two For the realization of the case study, we chose the 34 dairy farms which best adjusted to the two criteria selected ( Figure 2). The definite questionnaire began in mid-February 2020 and ended in mid-March 2020. The first stage consisted of a telephonic interview, in which the owner was asked whether s/he was willing to participate in the research. Once confirmed, a personal interview was arranged.
Several statistical analyses were performed in order to assess the possible differences between groups. First of all, the most representative variable "production" (measured in litres/cow) underwent a normality analysis employing the Kolmogorov-Smirnov test [78]. The result showed that it was a non-normal variable; hence, non-parametric contrasts were done, more specifically, the Mann-Whitney U test [79], with the objective of knowing which variables could be representative in terms of the use of the internet. In order to do that, the main variables which had been taken into account for this study were also used as test variables, such as age, number of cows, production, Agrarian Land Use (ALU) and CAP subsidies; and as a grouping variable, the use of the internet (employing two groups: one of them being the farmers who did use the internet and the other those who did not use it or had difficulties using it).

Results
The 30 surveyed farms were of the intensive type, since one of our main selection variables was "litres/lactation". In spite of that, they presented very different characteristics, from small-size farms focused on the field of animal genetics, to larger farms which received more CAP (Common Agrarian Policy) grants and whose main priority was innovation and cattle management.

Information of Personal Character and Aptitudes towards Technological Innovations
The results of the questions related to the farmers' personal characteristics were classified as "Type A", and are detailed in Figure 6. It is worth mentioning that the surveyed people belonged to business clusters of individual and cooperative types. The use and knowledge of the most popular APPs is shown by percentages in Fig  7 (which also belongs to group "D"), where each colour (as shown in the legend) rep sents a degree of knowledge and use, which appears represented on the X axis with th corresponding degrees of knowledge and use. In this manner, as shown in the figure, most used APPs were: Whatsapp, with a total of 28 users who used it on a daily ba In terms of the use of the internet, 97% of the users declared that they employed it, apart from being proficient with the new technologies. Concerning the connection quality, 22 out of the 34 interviewed farms affirmed that they had enough connection quality to carry out procedures, despite the fact that the connection speed never got close to the 30 Mbps established as the minimum connection speed by the strategy Europe 2020 (new agenda for growth and employment in the second half of the XXI century). A figure of 35% of the surveyed users declared that they had very poor conditions for internet use. The smartphone connection was better, since 28 subjects were satisfied with this service.
When they were asked about the use of the electronic headquarters of the public administration, 97% declared that they used it, despite the fact that they still had to visit the Regional Agrarian Offices (RAO) in order to carry out procedures. Concerning the estimated time employed in the RAOs, 22 farmers declared that they usually needed less than an hour. They were also asked about outsourcing procedures to authorised entities in terms of costs, to which 12 of them answered that it meant less than €100 per month, another 12 that it was between €100 and €250, 7 that the cost was between €251 and €400; and a minority of the interviewed users (3 people) affirmed that it was over €400.
The questions related to the aptitudes towards technological innovations were named "Type D", whose results are also shown in Figure 6. In this section, 31 farmers declared that it was necessary to integrate all the procedures of the public administration into a single application. Besides, 33 of them felt assured that a smartphone application would be very useful. Twenty-nine considered it important to generate a more personalised application which differentiated the type of activity, that is, dairy cattle (currently, there is no distinction of the type of farm activity); 19 affirmed that the most useful application in their everyday life concerning problem-solving was WhatsApp; 8 mentioned email; 3 the electronic bank; and 4 highlighted applications related to weather forecasting and farm control. In terms of technologies or applications for the control of the farm, 82% of the interviewees declared that they owned one. Of those who still had not implemented one, 5 said that they wanted to implement farm innovations in the near future.
Regarding the need of a government application for smartphones, they were asked about the improvements they believed it should have. A figure of 39% considered it was essential to integrate all data in a single APP, 15% saw the need to create an agile and easy-to-use tool, another 15% mentioned the need of personalisation. On the other hand, 6% claimed to be satisfied with the current tools and 27% did not answer.
The use and knowledge of the most popular APPs is shown by percentages in Figure 7 (which also belongs to group "D"), where each colour (as shown in the legend) represents a degree of knowledge and use, which appears represented on the X axis with their corresponding degrees of knowledge and use. In this manner, as shown in the figure, the most used APPs were: Whatsapp, with a total of 28 users who used it on a daily basis; Google, with 26 of the surveyed people who also claimed to use it every day; and email, which was also used daily by 24 of the interviewed users. A smaller group declared that they used other applications on a daily basis such as: social media, used by 28 farmers; electronic banking, employed by 15; online shopping, used only by 5 interviewees.
The most highlighted APP is, without a doubt, Google, which is known by all the users and is employed by them to a greater or lesser extent, depending on their necessities. Other applications such as WhatsApp, email and electronic banking, were known and used in different proportions by 97% of the users. The least known applications were social media and those related to online shopping, 6 users stating that they had never used them.

Information about the Fulfilment of Procedures through the Electronic Headquarters of the Administration
The results concerning the fulfilment of procedures on the different webs offered by the public administration to the sector of agriculture and livestock farming are shown in Table 1.
According to the users of the web site for livestock farming, the procedures were usually easy and had an average fulfilment time of 5 min. In the case of the farm book, 13 of the interviewees claimed to have one. There are some procedures where it can be observed that the users still did not use this tool to carry them out, as in the case of census consultation, where 6% did not do it; the cattle movements consultation, where 18% claimed that they did not to perform it; or the registered procedures consultation, with 21% of the surveyed users not doing it. In these cases, the users admitted that it was enough for them to have it on paper.
There is a procedure which is very uncommon or even unknown by many users: the change of personal data through the web site; only 6 users had ever done it.
In terms of birth registration procedures, eartags duplication and movement declarations, a very reduced group of users (6-12%) still did it on paper. Concerning regular guides and autoguides request, only half of the users fulfilled this procedure through the web portal.
The situation was very different when we asked about the request for environmental licenses (Ministerio de Medioambiente y Sostenibilidad) since, in this case, fewer than half of the users (13 users) chose to do it through the web. To a greater extent, the same happened with the public economic grants (CAP), where only 3 of the interviewed users had ever consulted something.
Finally, concerning the obtainment of official forms, 25 interviewees did not fulfil them through the web site, but they outsourced them to an advisory. Only 9 of the surveyed people affirmed to have ever done this procedure.
In terms of the procedures that some users still did in person, some questions were asked oriented towards the place of fulfilment of these and the time employed for this purpose ( Table 2). In the case of eartags duplication, 12% of the users still did it through the telephone service or in an RAO. Concerning the request of guides and autoguides, of half of the interviewees who did not do them, 9 of them did not perform them since they stated that they did not need them. Of those who fulfilled this in-person procedure, 31% did it in an RAO, 6% on paper and another 6% with the animal dealer. Speaking about the

Information about the Fulfilment of Procedures through the Electronic Headquarters of the Administration
The results concerning the fulfilment of procedures on the different webs offered by the public administration to the sector of agriculture and livestock farming are shown in Table 1. According to the users of the web site for livestock farming, the procedures were usually easy and had an average fulfilment time of 5 min. In the case of the farm book, 13 of the interviewees claimed to have one. There are some procedures where it can be observed that the users still did not use this tool to carry them out, as in the case of census consultation, where 6% did not do it; the cattle movements consultation, where 18% claimed that they did not to perform it; or the registered procedures consultation, with 21% of the surveyed users not doing it. In these cases, the users admitted that it was enough for them to have it on paper.
There is a procedure which is very uncommon or even unknown by many users: the change of personal data through the web site; only 6 users had ever done it.
In terms of birth registration procedures, eartags duplication and movement declarations, a very reduced group of users (6-12%) still did it on paper. Concerning regular guides and autoguides request, only half of the users fulfilled this procedure through the web portal.
The situation was very different when we asked about the request for environmental licenses (Ministerio de Medioambiente y Sostenibilidad) since, in this case, fewer than half of the users (13 users) chose to do it through the web. To a greater extent, the same happened with the public economic grants (CAP), where only 3 of the interviewed users had ever consulted something.
Finally, concerning the obtainment of official forms, 25 interviewees did not fulfil them through the web site, but they outsourced them to an advisory. Only 9 of the surveyed people affirmed to have ever done this procedure.
In terms of the procedures that some users still did in person, some questions were asked oriented towards the place of fulfilment of these and the time employed for this purpose ( Table 2). In the case of eartags duplication, 12% of the users still did it through the telephone service or in an RAO. Concerning the request of guides and autoguides, of half of the interviewees who did not do them, 9 of them did not perform them since they stated that they did not need them. Of those who fulfilled this in-person procedure, 31% did it in an RAO, 6% on paper and another 6% with the animal dealer. Speaking about the environmental licenses, of the users who did not fulfil them through the web portal, 6 claimed that they did not need them, and of those who actually needed them, 7 used the telephone customer service, 3 went to the city council, 2 had third-party assistance and 1 went to the RAO.
For the public economic subsidies, 20 farmers claimed that they performed this procedure in a banking entity, 6 in an advisory, 2 in an authorised entity and 1 using cooperatives. The time employed by the majority of the surveyed farmers was more than one hour. For the obtainment of official forms, more than half of the users who did not fulfil them through web site claimed that they had never needed them, and the rest outsourced them to an advisory.
In general, it has been observed that the farm size had a great influence upon the quality of the answers since, the larger the farm, the more need of performing large-scale daily procedures. As a consequence, these presented more knowledge of the functioning of the applications and more capacity for problem detection.
Request of regular guide  Table 3 shows the results of the normality test. We can observe that the variable "production" does not fulfil the normality hypothesis. After verifying that our variable was non-normal, we proceeded to the fulfilment of a non-parametric test, choosing the Mann-Whitney U test. As can be observed in Table 4, age is the only variable which can be considered meaningful regarding the use of the internet in farms, p = 0.043; this means that the groups do show differences, in spite of the fact that they are small. In the rest of the analysed variables, we do not find differences between groups. It is important to take into account that since the groups are not very large, the results may be conditioned. Therefore, the size of the cattle, which observationally seemed a predictive factor of the use of the e-government, eventually had a value of p > 0.05; therefore, it was not meaningful.

Discussion
In the same line as authors such as [52,53,56,67,71,73,74,76,80], the methodology employed in the present paper has allowed us to know the characteristics of dairy farms in relation to the knowledge and use of the ICT, which are presented as fundamental tools in this sector. The results show the existence of different types of users, since the surveyed farmers presented different features from farm type to age range.
Beginning with the discussion of the results relative to the connectivity in the farms, we find that the ICT are used at all levels in our daily lives, becoming essential for communication, education, entertainment or online shopping, among others [81]. Speaking of connectivity, the results evince that the connections in the rural world are still deficient, as shown in studies performed by authors such as [22][23][24]. However, in our study, a better service has been observed for smartphone connection than for PCs. Connections from computers never reached what has been established in the objectives of the European Union, even though the farmers were happy if the connection speed, despite the fact that it was inferior to the established one, was enough to perform their usual procedures.
Concerning the results obtained in relation to the importance and the degree of effectiveness of the electronic headquarters of the public administration, we find that the strategy Europe 2020 establishes as one of its main objectives the increase of the services offered by the new technologies [7,9,82], giving room to a redevelopment of the administration through new communication methods and provision of services using the ICT [3]. This situation directly affects dairy farmers, since they are experiencing important changes in the way of fulfilling procedures. If in the past they could solve these procedures on paper and with the assistance of the RAO, now, with the massive implementation of the new technologies in every sector, they have the obligation to do all the administrationrelated procedures through different web pages, which provokes, in the majority of cases, as we were able to confirm in the results of the survey, lack of knowledge and uncertainty, which are translated into outsourcing, calls to the telephone customer service or visits to Regional Agrarian Offices. In this area, as shown by researches led by [24] in Boorowa and Crookwell in New South Wales (Australia), rural inhabitants have a clear disadvantage concerning the implementation of the electronic government, since they experience the online sites differently due to the poor connection and the privatization of these services.
To these facts we have to add that, even though some studies performed in Spain by [83] show that the online sites of the public administration are key tools for the diffusion of information, the results obtained in the present paper demonstrate that there are great deficiencies in these web pages, considering that we can observe an important dispersion of information in different web addresses which generates rejection when it comes to using them and results in an inefficient performance on the users' part, who have to resort to other options so as to solve their problems. These results are closely related to those obtained by [50] based on UTAUT and UMEGA, where it is observed that the nature of the perceived quality of the service and, in addition, the trust in the government are fundamental to determine the intention of use. This situation demonstrates that there are still critical success factors and that the current models do not meet the citizens' needs and expectations [84]. We also have to take into account the poor connection conditions, which hamper the inclusion of the new technologies in their activity [42].
The results of this study also show that one of the farmers' current concerns is to have all the information relative to their animals integrated in a single application, which should be more efficient in terms of data fulfilment and the ratio of time required to carry out procedures. These results coincide with those obtained by [56] in Austria from dairy farmers, where we can observe these users' concerns for having all the data referring to their animals in a single database.
In relation to farm management, it is worth taking into account that the number of farms has diminished at the same time as the number of animals and the performance per animal have increased [26,67]. This situation has brought about, as seen in previous sections, new types of business groups which, besides, due to the complexity related to the increase in their size and the market demands, are commonly associated into cooperatives [57]. These are useful in terms of solving many daily procedures, such as public economic subsidies or other questions related to their sector.
In relation to the foregoing, in the results, we can see how many procedures are still fulfilled in person or by outsourcing them to authorised entities. This situation shows again that the current tools do not meet the users' needs and expectations, and because of that, as demonstrated in studies performed by [85] in New Zealand, for a correct implementation, simple and flexible tools which take into account the users' needs and which allow the integration with other tools would be necessary. Moreover, studies carried out by [46] in China based on the technology acceptance model, TAM, show ease of use and perceived usefulness as some of the key factors for the acceptance of technology by the rural citizens. The last result is closely related to those obtained in this study, as many of the interviewees emphasised the necessity of a nimble and logical tool that would prevent them from commuting unnecessarily.
Related to the farmers' attitude towards the ICT, the results show that the vast majority of the surveyed people used the several options which they offer, even though it is also true that, as shown by [77] in their studies on 817 German farmers, there are still factors which hinder the process of implementation of the ICT, such as age, education or the size of the farm. In terms of age, it has been also observed in our study as a meaningful variable regarding the use of the new technologies. Besides, regarding the size of the farm, our observations show that the bigger the farm is, the better use of the ICT the farmers have [37,53] and a higher level of detection of problems on web pages and APPs, too. This coincides with studies carried out by [86] in Italy, where the application of new technologies in the sector is related to the only possible way to continue being competitive and to improve sustainability. In addition, in researches led by [25], it can be observed that the increase in the farm income is associated with the capacity of innovation.
In relation to the intensification of farms, it has also been observed that the larger the farm, the more investment in precision technologies (such as milking rooms, milking robots, automatic food-approaching systems, automatic cleaning systems or electronic animal-identification systems, among others). This result coincides with those obtained in studies directed by [55] on 199 farmers in Austria, where they also observed the relation existing between the size of the farm and the adoption of precision technologies. While it is true that in researches performed by [27] in England and Wales, it can be seen how the dairy industry tendencies have brought about two different types of farms (an extensive one, with less milk performance per animal and with more labour force; and an intensive one, with more performance per animal and less labour force), in our studies, a clear tendency has been observed towards intensive livestock farming, for, based on one of our main premises, 'milk litres per cow', it becomes fairly complicated to reach the market tendencies through an extensive manner.
Concerning the use of applications, all of the interviewed farmers knew, to a greater or lesser extent, how to use some smartphone APPs. As shown in the results, Whatsapp was one of their favourite APPs, their choice reflecting its perceived ease of use and its versatility, allowing them to communicate quickly with any user (suppliers, veterinarians, etc.) through text messages, documents and pictures. The importance of this application is highlighted in studies carried out by [15] in Chile, where users claimed that they felt left behind by not using applications such as this; also in addition, other research done by [87] in the Netherlands shows the importance of this application, arguing points closely related to the results of our studies, such as quick and direct communication. In our research, we have also identified the great importance of the use of email, of which the users highlighted its formal character as a legal evidence when performing operations; without forgetting that a smaller part of the users also mentioned the importance of farm-control APPs due to the fact that, thanks to them, they could leave the farm confidently since they would be notified of any existing disturbance on the farm by the APP. In spite of the fact that only a small group chose these applications of farm control as their favourites, 82% had used them on a daily basis.
The aforementioned results are closely related to those obtained by [77] in their studies performed in Germany on dairy farmers, where it was observed that 93% of the farmers used smartphones and 61% used applications of farm control. In this study, it has also been observed how the surveyed people assessed those functions related to the observation of animal health, farm control, reproductive control and farm data collection as the most useful ones. A fairly similar result was obtained in our survey when we asked them if they considered that an application by the public administration would be useful, where 97% assessed it as very useful and 91% claimed that the integration of procedures would be necessary, arguing the great usefulness of being able to have available, in a single application, all the data concerning their animals, from birth and death registration, to entries and exits of animals, produced litres control and oestrus control, among others.

Conclusions
The dairy sector, in particular the Galician one, is currently immersed in a new tendency towards a reduction in the number of farms and an increase in the production per animal. Hand in hand with this new reality go the ICT, which are considered a method to obtain the objectives both at the market and government level. In terms of public administration, it is worth mentioning the change of paradigm which it has suffered due to the transformation of methods employed for the resolution of procedures, which have changed from in-person to telematic affairs. This situation, as shown by the methodology employed for data collection, generates lack of knowledge and uncertainties in many occasions on the farmers' part when it comes to carrying out the aforementioned procedures, which has translated into calls to telephone customer service, trips to regional agrarian offices or outsourcing authorised entities.
The results obtained have given an answer to the objectives set for this research, showing the dairy famers' current situation concerning the fulfilment of administrative procedures, and bringing us closer to the technological reality in which they live, as well as allowing us to know their aptitudes with new technologies.
As has been observed, there are different user profiles depending on different factors, such as age, the size of the farm or instructions. In spite of the fact that the majority of the interviewees have proved to know and use the ICT to a greater or lesser extent, there are still problems when carrying out procedures. These are related to poor connections, difficulties in understanding the procedures, web applications which do not meet the users' necessities or the lack of knowledge and use of the new technologies. In future research, we will try to give an answer to those users with difficulties when fulfilling procedures, delving into affairs related to interfaces or the tools employed nowadays to solve them.

Funding:
We would like to thank the Galician Government (Xunta de Galicia) for their financial support with a grant for Competitive Reference Groups ED431C-2021-27.

Institutional Review Board Statement: Not applicable.
Informed Consent Statement: Informed consent was obtained from all subjects involved in the study. Data Availability Statement: All data were extracted from public sources, mostly from scientific papers.