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Medicina is published by MDPI from Volume 54 Issue 1 (2018). Articles in this Issue were published by another publisher in Open Access under a CC-BY (or CC-BY-NC-ND) licence. Articles are hosted by MDPI on mdpi.com as a courtesy and upon agreement with Lithuanian Medical Association, Lithuanian University of Health Sciences, and Vilnius University.
Open AccessArticle

How well informed are pharmacy customers in Estonia about minor illnesses and over-the-counter medicines

1
Department of Pharmacy, University of Tartu, Estonia
2
Department of Pharmacy, Åbo Akademi University, Finland
3
Widening Participation Service, University of Glasgow, Scotland, United Kingdom
*
Author to whom correspondence should be addressed.
Medicina 2007, 43(1), 70; https://doi.org/10.3390/medicina43010010
Received: 14 April 2005 / Accepted: 19 October 2005 / Published: 24 October 2005
Objective. To determine how knowledgeable pharmacy customers are regarding their own health and information about minor illnesses and over-the-counter medicines.
Methods. A written questionnaire was sent in the period of January to April 2003 to a sample of pharmacies in different regions of Estonia. Questionnaires were then distributed to randomly selected pharmacy customers. Of 886 questionnaires given out, 727 were answered and returned; a response rate was 82%.
Results. Half of the respondents assessed their health as good or excellent. When minor illnesses occurred, most used home remedies or over-the-counter medicines. Their knowledge of such illnesses was better than that of over-the-counter medicines. In both cases, the pharmacist was the most frequently used information source. Drug administration, which preparation should be chosen for which illness, and the drug price were the three most often asked questions in the pharmacy. The information about over-the-counter medicines given in the pharmacies was regarded as sufficient by 51% of the respondents.
Conclusion
. Although lay people do know about over-the-counter medicines and especially about minor illnesses, pharmacists play a very important part in providing information about medicines. However, drug communication by healthcare professionals regarding over-the-counter medicines should be given more attention in the future.
Keywords: pharmacy customers; health; minor illness; over-the-counter medicines; pharmacy information; Estonia pharmacy customers; health; minor illness; over-the-counter medicines; pharmacy information; Estonia
MDPI and ACS Style

Volmer, D.; Lilja, J.; Hamilton, D. How well informed are pharmacy customers in Estonia about minor illnesses and over-the-counter medicines. Medicina 2007, 43, 70.

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