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Special Issue "Quality Management and Sustainable Development"

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Economic, Business and Management Aspects of Sustainability".

Deadline for manuscript submissions: 30 September 2018

Special Issue Editors

Guest Editor
Prof. Dr. Iñaki Heras Saizarbitoria

Faculty of Economics and Business, University of the Basque Country, San Sebastian, Spain
Website | E-Mail
Interests: corporate environmental management; environmental management systems; energy management; corporate biodiversity management; corporate social responsibility; environmental reporting; socio-economic impact of renewable energy systems; transdisciplinary research; critical management studies
Guest Editor
Prof. Dr. Olivier Boiral

Departement of Management, Faculty of Business Administration, Université Laval, Québec, Canada
Website | E-Mail
Interests: sustainability; corporate environmental management; environmental management systems; environmental reporting; energy management; corporate biodiversity management; corporate social responsibility
Guest Editor
Assoc. Prof. Dr. Francesco Testa

Istituto di Management, Scuola Superiore Sant’Anna, Pisa, Italy
Website | E-Mail
Interests: corporate environmental management; environmental management systems; corporate social responsibility; ecolabels; environmental reporting; quality management

Special Issue Information

Dear Colleagues,

The purpose of this Special Issue is to shed light on the potential contributions of Quality Management on Corporate Environmental Management and other related Sustainability issues.

The mainstream scholarly and practitioner literature underlines that best management principles, models, and practices contribute positively to achieve Sustainable Development. In this vein, the relevance of the adoption of management practices, such as Management System Standards—also referred to as meta-standards, such as ISO 9001—and Business Excellence Models (such as the European Foundation for Quality Management (EFQM) self-assessment model or the Deming Prize Model) and their potential positive impact on Sustainability (e.g., the improvement of corporate environmental performance) have been underlined in the literature. The proper ISO 14001 standard for Corporate Environmental Management and other ISO standards of the general field of sustainability (e.g., ISO 50001) are based on a set of Quality Management principles and practices, such as the process and continuous improvement approach, the evidence-based decision making, the Plan-Do-Check-Act (PDCA) cycle, etc. Nevertheless, the positive win–win relationship between Quality Management (approach and practices) and Sustainability is far from automatic and foreseeable. More research is needed to shed light on the mentioned relationship. Therefore, we call for manuscripts that combine rigor with relevance and shed light on this increasingly relevant topic.

We invite original contributions with theoretical insights, empirical data analysis (qualitative or quantitative), case studies or other suitable methods to try to shed light on the mentioned issues. The scope of the Special Issue includes (but is not limited to) the following topics: Management for Sustainability; implications for Sustainability of the main principles, frameworks, models and/or practices associated to Quality Management; impact of Quality Management standards (e.g., ISO 9001) and/or models (e.g., EFQM) on environmental performance; integration of Management Standards (e.g., ISO 9001, ISO 14001, Eco-Management and Audit Scheme (EMAS)) and Sustainability implications.

This Special Issue of Sustainability has been promoted by the Research Network on Management Standards-RMS (www.rnms.info), a network which aims to become a scholarly reference in the field of research of Quality Management, Corporate Environmental Management and Management System Standards.

Prof. Dr. Iñaki Heras Saizarbitoria
Prof. Dr. Olivier Boiral
Assoc. Prof. Dr. Francesco Testa
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All papers will be peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access monthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • quality management
  • total quality management
  • environmental management
  • environmental performance
  • ISO 9001
  • ISO 14001
  • Eco-Management and Audit Scheme (EMAS)
  • business excellence models
  • European Foundation for Quality Management (EFQM)

Published Papers (3 papers)

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Research

Open AccessArticle Mediating Role of the Six Sigma Implementation Strategy and Investment in Human Resources in Economic Success and Sustainability
Sustainability 2018, 10(6), 1828; https://doi.org/10.3390/su10061828
Received: 26 April 2018 / Revised: 20 May 2018 / Accepted: 29 May 2018 / Published: 1 June 2018
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Abstract
Six Sigma is a methodology widely used in manufacturing production to guarantee quality and several factors facilitate its success. This paper presents a structural equations model to identify the relationships between managerial commitment, Six Sigma implementation strategy, investments in human resources and the
[...] Read more.
Six Sigma is a methodology widely used in manufacturing production to guarantee quality and several factors facilitate its success. This paper presents a structural equations model to identify the relationships between managerial commitment, Six Sigma implementation strategy, investments in human resources and the economic benefits obtained; and five hypotheses are proposed. These variables are also related to sustainability, especially human resources, a paradigm very combinable with Six Sigma. The model is evaluated using partial least squares and information obtained from 301 Mexican manufacturing companies from different industrial sectors. The results indicate that managerial commitment is the basis for Six Sigma success, but requires an adequate implementation strategy focused on customers and their needs, which must integrate an investment plan in human resources that is focused on training and teamwork. In addition, managers must have a reward program that encourages motivation and recognizes the achievements of the human resources involved. Full article
(This article belongs to the Special Issue Quality Management and Sustainable Development)
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Graphical abstract

Open AccessArticle Customer Satisfaction and Loyalty as a Part of Customer-Based Corporate Sustainability in the Sector of Mobile Communications Services
Sustainability 2018, 10(5), 1657; https://doi.org/10.3390/su10051657
Received: 20 April 2018 / Revised: 16 May 2018 / Accepted: 17 May 2018 / Published: 21 May 2018
Cited by 1 | PDF Full-text (1456 KB) | HTML Full-text | XML Full-text
Abstract
In the service sector, the issue of customer satisfaction is being paid great attention. It has become central concern for companies of services to improve service quality, and to maintain customer loyalty within a highly competitive marketplace. The success of customer satisfaction is
[...] Read more.
In the service sector, the issue of customer satisfaction is being paid great attention. It has become central concern for companies of services to improve service quality, and to maintain customer loyalty within a highly competitive marketplace. The success of customer satisfaction is not only closely related to a company’s quality management and marketing activities but it also has significant impacts on the company’s future and its customer-based corporate sustainability. Customer satisfaction influences variables that are indicators of customer loyalty and long-time customer relationships. The aim of this paper is to provide information about customer satisfaction with quality of electronic communications services and show the results of application of the European customer satisfaction index (ECSI) model carried out in Slovak electronic communications market. Our marketing research pointed out that the ECSI model can provide a better understanding of the complex relationships of the variables of customer loyalty and customer satisfaction and their impact to sustainability of Slovak telecom provider. Full article
(This article belongs to the Special Issue Quality Management and Sustainable Development)
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Open AccessArticle Research on the Spatial Differentiation and Driving Factors of Tourism Enterprises’ Efficiency: Chinese Scenic Spots, Travel Agencies, and Hotels
Sustainability 2018, 10(4), 901; https://doi.org/10.3390/su10040901
Received: 1 February 2018 / Revised: 11 March 2018 / Accepted: 12 March 2018 / Published: 21 March 2018
Cited by 2 | PDF Full-text (9469 KB) | HTML Full-text | XML Full-text
Abstract
Tourism is an important sustainable industry in the economy that optimizes the industrial structure. Thus, as a core part of this market, tourism enterprises perform a key role in the effective operation of this industry. This paper applies data envelopment analysis (DEA) and
[...] Read more.
Tourism is an important sustainable industry in the economy that optimizes the industrial structure. Thus, as a core part of this market, tourism enterprises perform a key role in the effective operation of this industry. This paper applies data envelopment analysis (DEA) and Malmquist index (MI) models to calculate the efficiency of Chinese tourism enterprises between 2005 and 2014. Results showed that: (1) The efficiency and the total factor productivity change index (TFPC) of tourism enterprises remained low, and both have decreased. (2) The efficiency of regional tourism enterprises across China cloud be characterized as high in the east region, low in the central region, and high in both northeast and western regions. (3) The efficiency levels of the cities of Beijing and Shanghai were ahead of the country over the period of this study, while Chongqing, Tibet, Qinghai, and Ningxia all possess a number of obvious advantages in the western region. (4) Centers of overall tourism enterprise efficiency mainly moved in a southeast-to-northwest direction over the period of this research. (5) The spatial autocorrelation of tourism enterprise efficiencies is also assessed in this study, and the results show that the comprehensive efficiency (CE) of tourism enterprises in southeastern coastal regions of China tended to a certain spatial agglomeration effect, while the correlation between the central region and northern China was not significant. (6) The Geodetector model is applied to analyze the key factors driving the spatial differentiation of tourism enterprise efficiencies, and the results show that the degree of opening to the outside world, potential human capital, and traffic conditions were the most important factors driving spatial differentiation in the efficiency of tourism enterprises. Full article
(This article belongs to the Special Issue Quality Management and Sustainable Development)
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Planned Papers

The below list represents only planned manuscripts. Some of these manuscripts have not been received by the Editorial Office yet. Papers submitted to MDPI journals are subject to peer-review.

Title: ISO9001 and Supply Chain Integration Principles Based Sustainable Development: A Delphi Study
Authors: Ali Bastas * and Kapila Liyanage
Affiliation: College of Engineering and Technology, University of Derby, Derby, United Kingdom
* Correspondence: A.bastas@derby.ac.uk; Tel.: +447412016279
Abstract: Driven by the increasing stakeholder and societal pressures, organizations and supply chains face the multi-dimensional challenges of not only integrating economic, environmental and social agendas into their management systems but also to drive continual sustainability performance improvement. Aiming to support the organizations in this sustainable development challenge, this paper explores the strategic management principles of ISO9001 and supply chain integration from the lens of triple bottom line sustainability. Derived from theoretical synergies, a conceptual framework for integration, measurement and improvement of triple bottom line sustainability is constructed and a business diagnostic tool introduced to facilitate the implementation of the framework. The developed conceptual framework and diagnostic tool are verified through an expert panel-based Delphi study and positive relationships formulated between the management principles of ISO9001, supply chain integration and sustainability management. The facilitating and catalyzing role of quality management and supply chain management principles for integration and improvement of organizational sustainability is outlined.
Keywords: quality management; supply chain management; ISO9001:2015; supply chain integration; sustainability; sustainable development; integrated management framework; Delphi study
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