Next Article in Journal
A New Compton Camera Imaging Model to Mitigate the Finite Spatial Resolution of Detectors and New Camera Designs for Implementation
Previous Article in Journal
Microwave-Assisted Preparation of High Entropy Alloys
Article Menu

Export Article

Open AccessCase Report
Technologies 2015, 3(4), 198-218; doi:10.3390/technologies3040198

The Role of mPOS System in Process Change and Strategy Change: A Situated Change Perspective

Department of Information Management, Yuan Ze University, Taoyuan 320, Taiwan
*
Author to whom correspondence should be addressed.
Academic Editor: John J. Regazzi
Received: 30 June 2015 / Revised: 21 September 2015 / Accepted: 23 September 2015 / Published: 7 October 2015
View Full-Text   |   Download PDF [1877 KB, uploaded 7 October 2015]   |  

Abstract

The purpose of this study is to revisit the relationship among information technology (IT), Process, and Strategy. We focus on the impact of mobile Point of Sales (mPOS) on changing of operational processes in the restaurant industry. This study investigates the changing of IT strategy and service strategy. The research model was developed based on the literature (strategic alignment model and situated change perspective) and inputs from the restaurant industry and IT experts. The data of this study are collected from observation and face-to-face interviews with both business and IT personnel from 10 restaurants in Taiwan. The findings of this study provide a comprehensive view about the ways processes change once restaurants implements mPOS. We also figure out the impact of this change on IT strategy and service strategy. This study’s results shed new light on IT implementation. Researchers need to look at IT in different ways and suggest suitable solutions for practitioners. View Full-Text
Keywords: mPOS system; process change; strategy change; organizational change; situated change perspective; restaurant industry mPOS system; process change; strategy change; organizational change; situated change perspective; restaurant industry
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

Scifeed alert for new publications

Never miss any articles matching your research from any publisher
  • Get alerts for new papers matching your research
  • Find out the new papers from selected authors
  • Updated daily for 49'000+ journals and 6000+ publishers
  • Define your Scifeed now

SciFeed Share & Cite This Article

MDPI and ACS Style

Lin, Y.C.; Ha, N.-H.; Lin, K.-S. The Role of mPOS System in Process Change and Strategy Change: A Situated Change Perspective. Technologies 2015, 3, 198-218.

Show more citation formats Show less citations formats

Related Articles

Article Metrics

Article Access Statistics

1

Comments

[Return to top]
Technologies EISSN 2227-7080 Published by MDPI AG, Basel, Switzerland RSS E-Mail Table of Contents Alert
Back to Top