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Information 2016, 7(2), 29; doi:10.3390/info7020029

Measuring Knowledge Management Performance in Organizations: An Integrative Framework of Balanced Scorecard and Fuzzy Evaluation

1
Logistics and E-Commerce College, Zhejiang Wanli University, Ningbo 315000, China
2
School of Business and Economics, State University of New York (SUNY), 206 AuSable, Plattsburgh, NY 12901, USA
*
Author to whom correspondence should be addressed.
Academic Editor: Willy Susilo
Received: 19 March 2016 / Revised: 30 April 2016 / Accepted: 24 May 2016 / Published: 26 May 2016
(This article belongs to the Section Information Applications)
View Full-Text   |   Download PDF [1131 KB, uploaded 26 May 2016]   |  

Abstract

As an important part of knowledge management (KM), the KM performance evaluation tries to find out the key factors restraining the enhancement of the enterprises' performance. This paper investigates the feasibility of the balanced scorecard (BSC) method in enterprise knowledge management and then proposes a simplified and applicable performance evaluation model based on the BSC approach. Finally, fuzzy comprehensive evaluation (FCE) is used to evaluate the effectiveness and applicability of the proposed model. The result shows that the model is useful for evaluating the performance of KM in enterprises. View Full-Text
Keywords: knowledge management; performance evaluation; balanced scorecard; fuzzy comprehensive evaluation knowledge management; performance evaluation; balanced scorecard; fuzzy comprehensive evaluation
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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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MDPI and ACS Style

Lyu, H.; Zhou, Z.; Zhang, Z. Measuring Knowledge Management Performance in Organizations: An Integrative Framework of Balanced Scorecard and Fuzzy Evaluation. Information 2016, 7, 29.

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