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Information 2014, 5(4), 558-569; doi:10.3390/info5040558

Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories

1
School of Business, University of Skövde, Box 408, SE-541 28 Skövde, Sweden
2
School of Informatics, University of Skövde, Box 408, SE-541 28 Skövde, Sweden
These authors contributed equally to this work.
*
Author to whom correspondence should be addressed.
Received: 27 June 2014 / Revised: 16 October 2014 / Accepted: 17 October 2014 / Published: 28 October 2014
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Abstract

In this paper, the authors demonstrate the suitability of IT-supported knowledge repositories for knowledge retention. Successful knowledge retention is dependent on what is stored in a repository and, hence, possible to share. Accordingly, the ability to capture the right (relevant) knowledge is a key aspect. Therefore, to increase the quality in an IT-supported knowledge repository, the identification activity, which starts the capture process, must be successfully performed. While critical success factors (CSFs) for knowledge retention and knowledge management are frequently discussed in the literature, there is a knowledge gap concerning CSFs for this specific knowledge capture activity. From a knowledge retention perspective, this paper proposes a model that characterizes CSFs for the identification activity and highlights the CSFs’ contribution to knowledge retention. View Full-Text
Keywords: knowledge retention; IT-supported knowledge repositories; critical success factors (CSFs); knowledge management; knowledge capture knowledge retention; IT-supported knowledge repositories; critical success factors (CSFs); knowledge management; knowledge capture
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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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MDPI and ACS Style

Aggestam, L.; Durst, S.; Persson, A. Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories. Information 2014, 5, 558-569.

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