The Impact of Heavy Perceived Nurse Workloads on Patient and Nurse Outcomes
AbstractThis study investigated the relationships between seven workload factors and patient and nurse outcomes. (1) Background: Health systems researchers are beginning to address nurses’ workload demands at different unit, job and task levels; and the types of administrative interventions needed for specific workload demands. (2) Methods: This was a cross-sectional correlational study of 472 acute care nurses from British Columbia, Canada. The workload factors included nurse reports of unit-level RN staffing levels and patient acuity and patient dependency; job-level nurse perceptions of heavy workloads, nursing tasks left undone and compromised standards; and task-level interruptions to work flow. Patient outcomes were nurse-reported frequencies of medication errors, patient falls and urinary tract infections; and nurse outcomes were emotional exhaustion and job satisfaction. (3) Results: Job-level perceptions of heavy workloads and task-level interruptions had significant direct effects on patient and nurse outcomes. Tasks left undone mediated the relationships between heavy workloads and nurse and patient outcomes; and between interruptions and nurse and patient outcomes. Compromised professional nursing standards mediated the relationships between heavy workloads and nurse outcomes; and between interruptions and nurse outcomes. (4) Conclusion: Administrators should work collaboratively with nurses to identify work environment strategies that ameliorate workload demands at different levels. View Full-Text
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MacPhee, M.; Dahinten, V.S.; Havaei, F. The Impact of Heavy Perceived Nurse Workloads on Patient and Nurse Outcomes. Adm. Sci. 2017, 7, 7.
MacPhee M, Dahinten VS, Havaei F. The Impact of Heavy Perceived Nurse Workloads on Patient and Nurse Outcomes. Administrative Sciences. 2017; 7(1):7.Chicago/Turabian Style
MacPhee, Maura; Dahinten, V. S.; Havaei, Farinaz. 2017. "The Impact of Heavy Perceived Nurse Workloads on Patient and Nurse Outcomes." Adm. Sci. 7, no. 1: 7.
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