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Applying Emotional Intelligence Skills to Leadership and Decision Making in Non-Profit Organizations
Department of Family Medicine, Oklahoma State University Center for Health Sciences, 1111 W 17th St. Tulsa, OK 74107, USA
Voyageur One, Oakbrook, IL 60181, USA
* Author to whom correspondence should be addressed.
Received: 8 August 2013; in revised form: 21 October 2013 / Accepted: 24 October 2013 / Published: 4 November 2013
Abstract: Non-profit organizations and leaders may benefit from the utilization of behaviors attributed to emotional intelligence. The consideration of emotional intelligence skills becomes a strategy for the development of the non-profit organizational leader’s ability to assess the impact and consequences of decisions, while simultaneously improving the quality and effectiveness of the decision-making process. The purpose of this paper is to identify how emotional intelligence skills can be applied to enhance the leadership decision-making processes within the non-profit organization. Goleman’s (2001) and Boyatzis’ et al. (2000) four essential elements of emotional intelligence and their associated 20 behavioral competencies are utilized to develop a methodology for the practical application of emotional intelligence skills to leadership decision-making within the non-profit organization. A checklist of questions and observations is provided to assist non-profit leaders in the improvement of emotional intelligence awareness, as well as the application of emotional intelligence skills to decisions and decision-making processes.
Keywords: non-profit organization; leadership; emotional intelligence; decision-making
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MDPI and ACS Style
Hess, J.D.; Bacigalupo, A.C. Applying Emotional Intelligence Skills to Leadership and Decision Making in Non-Profit Organizations. Adm. Sci. 2013, 3, 202-220.
Hess JD, Bacigalupo AC. Applying Emotional Intelligence Skills to Leadership and Decision Making in Non-Profit Organizations. Administrative Sciences. 2013; 3(4):202-220.
Hess, James D.; Bacigalupo, Arnold C. 2013. "Applying Emotional Intelligence Skills to Leadership and Decision Making in Non-Profit Organizations." Adm. Sci. 3, no. 4: 202-220.