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Water 2017, 9(11), 853; doi:10.3390/w9110853

Non-Metropolitan Drinking Water Suppliers’ Response to the Diagnostic Tool for Non-Technical Compliance in Limpopo, South Africa

Department of Environmental, Water and Earth Sciences, Water Care Unit, Tshwane University of Technology, Private Bag X680, 175 Nelson Mandela Drive, Arcadia Campus, Pretoria 0001, South Africa
Department of Environmental Sciences, University of South Africa, UNISA Florida Campus, Christiaan De Wet/Pioneer Dr. P.O. Box X6, Florida 1710, South Africa
Author to whom correspondence should be addressed.
Received: 15 May 2017 / Revised: 8 October 2017 / Accepted: 12 October 2017 / Published: 3 November 2017
(This article belongs to the Collection Water Policy Collection)
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Without the planning of non-technical issues, water treatment plants may face challenges in sustaining safe drinking water. Parameters such as the planning of financial resources, human resources, a lack of professional process controllers, poor working conditions, staff shortages and a lack of appropriate training of process controllers contribute to the underperformance of drinking water treatment plants. This study aimed at applying the Diagnostic Tool for Non-Technical Compliance to assess the compliance of small drinking water plants with management norms. Six water treatments (Vondo water scheme, Malamulele, Mutshedzi, Mutale regional water treatment plant, Tshedza and Tshedza package plant) were selected from the Vhembe district municipality of the Limpopo province in South Africa. From the abovementioned non-technical parameters, the results showed that during the first assessment period (August 2008 and June 2009) selected water treatment plants scored between 53% and 68% and fell under Class 2, indicating serious challenges requiring attention and improvement. During the second assessment period (November and December 2010), a slight improvement was observed as all plants scored between 72% and 80%, falling under the Class 2 category. Even after corrective actions and remeasurement, none of the plants met the compliance standards, which range from 90% to 100% to obtain the Class 1 compliance standard. The study recommended that tactical and strategic plans that clearly define the operational procedures, process controlling, financial planning, maintenance culture, emergency preparedness and regular monitoring and evaluation should be entrenched for the smooth running of the small water treatment plants. Furthermore, all water services providers and water services authorities should apply the diagnostic tools as developed, which provides guidance on a stepwise procedure on plant operations and management on a daily basis. View Full-Text
Keywords: non-metropolitan drinking water system; South Africa; water quality; non-technical compliance non-metropolitan drinking water system; South Africa; water quality; non-technical compliance

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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Nefale, A.D.; Kamika, I.; Momba, M.N.B. Non-Metropolitan Drinking Water Suppliers’ Response to the Diagnostic Tool for Non-Technical Compliance in Limpopo, South Africa. Water 2017, 9, 853.

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