Sustainability 2016, 8(5), 456; doi:10.3390/su8050456
Transformational and Transactional Factors for the Successful Implementation of Enterprise Architecture in Public Sector
1
School of Business, Konkuk University, Gwangin-Gu, Hwyang-Dong 1, Seoul 05029, Korea
2
Yesser, Ministry of Communications and IT, Riyadh 11112, Saudi Arabia
3
School of Business Administration, American University of Sharjah, P.O. Box 26666, Sharjah, UAE
*
Authors to whom correspondence should be addressed.
Academic Editor: Marc A. Rosen
Received: 29 February 2016 / Revised: 26 April 2016 / Accepted: 4 May 2016 / Published: 9 May 2016
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
Abstract
Enterprise architecture (EA) is one of the most important and effective tools for delivering high-quality e-government services to citizens. In this study, we used organizational performance and change theory to determine factors that contribute to the successful implementation of EA. We classified these factors as one of two types: transformation change (TFC) and transactional change (TSC). To identify these factors, we collected survey data from Korean public sectors that have implemented EA for years. Results show that while EA management systems (EAMS) and EA guidelines directly affect EA performance, laws and regulations, and EA organization exert an indirect effect. Further, top management support had both direct and indirect effect on EA performance. Ultimately, the findings produced by this study have implications for government institutions that plan to implement EA. View Full-TextKeywords:
e-government; enterprise architecture; change management; organizational change; information and communication technologies (ICT)
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Lee, S.; Oh, S.W.; Nam, K. Transformational and Transactional Factors for the Successful Implementation of Enterprise Architecture in Public Sector. Sustainability 2016, 8, 456.
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