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Sustainability 2016, 8(12), 1217; doi:10.3390/su8121217

Creating Customer Value for Product Service Systems by Incorporating Internet of Things Technology

1
Department of Resources Engineering, National Cheng Kung University, Tainan 701, Taiwan
2
Department of Business Administration, Southern Taiwan University of Science and Technology, Tainan 710, Taiwan
*
Author to whom correspondence should be addressed.
Academic Editor: Barbara Aquilani
Received: 5 July 2016 / Revised: 6 November 2016 / Accepted: 19 November 2016 / Published: 24 November 2016
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
View Full-Text   |   Download PDF [1137 KB, uploaded 24 November 2016]   |  

Abstract

Product service system (PSS) design has drawn much attention in the last decade and is expected to be affected by the fast-growing application of Internet of Things (IoT) technologies. This study proposes a six-step design method by extending visual mapping design methods for the PSSs that plan to apply IoT technologies. A new concept of “pseudo actors” that highlights the role of the objects incorporating IoT technology is introduced in plotting actors and system maps and a useful table is recommended to help evaluate alternatives of IoT technology application. An example of a battery swapping system for electric scooters is illustrated for application potential. Actors and system maps with “pseudo actors” are presented and analyzed, while IoT technologies are applied in batteries, charging stations, cell phones, and scooters. Designers could use the proposed method to select appropriate application of IoT technologies with higher customer value in a product service system design. View Full-Text
Keywords: battery swapping; electric scooters; Internet of Things; product service system; visual mapping method battery swapping; electric scooters; Internet of Things; product service system; visual mapping method
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MDPI and ACS Style

Shih, L.-H.; Lee, Y.-T.; Huarng, F. Creating Customer Value for Product Service Systems by Incorporating Internet of Things Technology. Sustainability 2016, 8, 1217.

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