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Sustainability 2016, 8(10), 1050; doi:10.3390/su8101050

Improving Residential Satisfaction of University Dormitories through Post-Occupancy Evaluation in China: A Socio-Technical System Approach

Department of Construction and Real Estate, Southeast University, Nanjing 210096, China
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Academic Editor: Ingo Eilks
Received: 29 August 2016 / Revised: 2 October 2016 / Accepted: 10 October 2016 / Published: 19 October 2016
(This article belongs to the Section Sustainable Education and Approaches)
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Abstract

Residential satisfaction of university dormitories serves as one of the significant aspects in the framework of sustainability in higher education. This study aims to develop a framework for post-occupancy evaluation (POE) of university dormitories in China grounded on the socio-technical systems approach and to identify factors contributing to students’ residential satisfaction. Two focus groups were carried out to build the socio-technical framework. A case study was undertaken to evaluate the post-occupancy status of university dormitories, and structured-questionnaire was used to collect the data. The results show that university dormitories are equipped with quality physical facilities. However, they failed to provide satisfied services and supporting infrastructure. This indicates that “hardware” could generally meet students’ requirements, while the “software” is still less competent. It is also found that the socio-technical systems approach has the feature of being embedded into the social, regulatory and geographic contexts. In order to enhance post-occupancy satisfaction, occupants’ participation would be helpful. This study contributes to the body of knowledge by presenting a socio-technical framework of POE and its embeddedness feature. Implications for research and practices are also provided. View Full-Text
Keywords: socio-technical systems; post-occupancy evaluation (POE); social embeddedness; university dormitories; China socio-technical systems; post-occupancy evaluation (POE); social embeddedness; university dormitories; China
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Ning, Y.; Chen, J. Improving Residential Satisfaction of University Dormitories through Post-Occupancy Evaluation in China: A Socio-Technical System Approach. Sustainability 2016, 8, 1050.

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