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Sustainability 2014, 6(9), 6049-6069; doi:10.3390/su6096049

Sustainable E-Governance: The Relationship among Trust, Digital Divide, and E-Government

1,†,* , 1,†
and
2,†
1
Department of Public Administration, Inha University, Nam-gu, Incheon 402-751, Korea
2
Department of Global e-Governance, Inha University, Nam-gu, Incheon 402-751, Korea
These authors contributed equally to this work.
*
Author to whom correspondence should be addressed.
Received: 4 June 2014 / Revised: 12 August 2014 / Accepted: 25 August 2014 / Published: 5 September 2014
(This article belongs to the Special Issue Special issue of Sustainable Asia Conference 2014)
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Abstract

This study empirically examines the correlation between the quality of e-government and trust in government. It used survey data collected in 2013 from the metropolitan areas of Seoul. An index was developed to measure the quality of e-government services, and the Gov 3.0 values were reflected in the analysis, including openness, sharing, communication, and collaboration. The results show a partial correlation between the quality of e-government service and trust in government. In addition, the level of trust varied according to the different type of the digital divide groups. It suggests that as ICT (Information Communication Technology) has become more sophisticated, a willingness to share information among organizations and stakeholders may become a major factor to thoseactively seeking information and resources to make value-added products. It also suggests that more integrated data management including network securityand an open attitude toward information sharing will be more important beyond the level of technical issues. View Full-Text
Keywords: ICT; trust in government; digital divide ICT; trust in government; digital divide
This is an open access article distributed under the Creative Commons Attribution License (CC BY 3.0).

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MDPI and ACS Style

Myeong, S.; Kwon, Y.; Seo, H. Sustainable E-Governance: The Relationship among Trust, Digital Divide, and E-Government. Sustainability 2014, 6, 6049-6069.

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