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Sustainability 2014, 6(11), 7833-7849; doi:10.3390/su6117833

Citizen Assessment as Policy Tool of Urban Public Services: Empirical Evidence from Assessments of Urban Green Spaces in China

1
School of Geographical Sciences, South China Normal University, 55 Zhongshan Avenue West, Tianhe District, Guangzhou 510631, China
2
State Environmental Protection Key Laboratory of Urban Ecological Environment Simulation and Protection, South China Institute of Environmental Sciences, Ministry of Environmental Protection, 7th West Street Yuancun, Guangzhou 510655, China
*
Author to whom correspondence should be addressed.
Received: 18 August 2014 / Revised: 22 October 2014 / Accepted: 22 October 2014 / Published: 6 November 2014
(This article belongs to the Section Sustainable Urban and Rural Development)
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Abstract

Efficient delivery and precision provision of urban public services concern quality of urban life and urban sustainability. Amid much debate regarding citizen assessments as a policy tool of public services, this study examines the validity of citizen assessments through user assessments of urban green spaces (UGSs) in Guangzhou, China. Users can distinguish the qualities of UGS across the dimensions and types, the assessment of individual UGSs matches the overall assessment of all UGSs in the city as a whole, and the overall assessment is only slightly influenced by personal backgrounds. Findings consistently support user assessments as a policy tool of UGSs and offer empirical evidence on the validity of citizen assessments. This positive evidence will encourage city managers to seriously consider citizen assessments and even institutionalize them as a standard management practice of (specific) urban public services, including UGSs, in China and abroad. View Full-Text
Keywords: citizen survey; citizen satisfaction; urban service delivery; public performance measure; UGS management; urban sustainability; urban park; Guangzhou citizen survey; citizen satisfaction; urban service delivery; public performance measure; UGS management; urban sustainability; urban park; Guangzhou
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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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MDPI and ACS Style

Shan, X.-Z.; Yu, X. Citizen Assessment as Policy Tool of Urban Public Services: Empirical Evidence from Assessments of Urban Green Spaces in China. Sustainability 2014, 6, 7833-7849.

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