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Energies 2017, 10(4), 499; doi:10.3390/en10040499

Examining the Feasibilities of Industry 4.0 for the Hospitality Sector with the Lens of Management Practice

1
Faculty of Sciences & Technology, Talbot Campus, Bournemouth University, Bournemouth BH12 5BB, UK
2
Faculty of Management, Talbot Campus, Bournemouth University, Bournemouth BH12 5BB, UK
3
School of Computer Science and Network Security, Dongguan University of Technology, Shongshanhu, Dongguan 523808, China
*
Authors to whom correspondence should be addressed.
Academic Editor: Huaqiang Yuan
Received: 31 December 2016 / Revised: 20 March 2017 / Accepted: 1 April 2017 / Published: 7 April 2017
(This article belongs to the Special Issue Smart Design, Smart Manufacturing and Industry 4.0)
View Full-Text   |   Download PDF [1762 KB, uploaded 7 April 2017]   |  

Abstract

Industry 4.0 and its impact in the manufacturing sector are well documented. However, the service sector is understudied, and it is also facing the challenges of mass customization, digital enhancement, smart work environment, and efficient supply chain. The aim of this study is to fill this research gap by exploring the issues of Industry 4.0 in the service sector, with cases in the hospitality industry. All the challenges of Industry 4.0 require continuous innovation and learning, which is dependent on people and the enterprise’s capabilities. Appropriate management approaches can play a vital role in the development of dynamic capabilities, and an effective learning and innovation environment. This paper proposes a framework of management practices which can promote the environment of innovation and learning in an organization, and hence facilitate business to match the pace of Industry 4.0 by facilitating technology acceptance e.g., digital enhancements and implementation of cyber physical systems (CPS). This study integrates the literature with logical beliefs to suggest the appropriate management practices for Industry 4.0. It represents one of the initial attempts to draw research attention towards the important role of management practices in Industry 4.0, as most of the recent studies have been restricted to the technological aspects. Semi-structured interviews of hospitality employees are conducted to explore the management practices suitable for meeting the challenges of Industry 4.0, specifically for informing the service sector. View Full-Text
Keywords: Industry 4.0; management practices; learning; innovative capability; information; knowledge management; hospitality Industry 4.0; management practices; learning; innovative capability; information; knowledge management; hospitality
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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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Shamim, S.; Cang, S.; Yu, H.; Li, Y. Examining the Feasibilities of Industry 4.0 for the Hospitality Sector with the Lens of Management Practice. Energies 2017, 10, 499.

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