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Int. J. Environ. Res. Public Health 2010, 7(7), 2838-2844; doi:10.3390/ijerph7072838

Access to Healthcare Interpreter Services: Where Are We and Where Do We Need to Go?

1,2,*  and 1
1 Department of Community Medicine and Primary Care, Geneva University Hospitals, Geneva, Switzerland 2 Institute of Nursing Science, University of Basel, Basel, Switzerland
* Author to whom correspondence should be addressed.
Received: 7 June 2010 / Revised: 5 July 2010 / Accepted: 6 July 2010 / Published: 12 July 2010
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Due to international migration, health care professionals in Switzerland increasingly encounter language barriers in communication with their patients. In order to examine health professionals’ attitudes and practices related to healthcare interpreting, we sent a self-administered questionnaire to heads of medical and nursing departments in public healthcare services in the canton of Basel-Stadt (N = 205, response rate 56%). Strategies used to communicate with foreign-language speaking patients differed, depending on the patient’s language. While nearly half of respondents relied on patients’ relatives to translate for Albanian, Tamil, Bosnian, Croatian, Serbian, Portuguese and Turkish, a third did so for Spanish, and a fourth did so for Arabic. Eleven percent relied on professional interpreters for Spanish and 31% did so for Tamil and Arabic. Variations in strategies used appear to mainly reflect the availability of bilingual staff members for the different languages. Future efforts should focus on sensitizing health professionals to the problems associated with use of ad hoc interpreters, as well as facilitating access to professional interpreters.
Keywords: language barriers; migration; diversity; interpreting language barriers; migration; diversity; interpreting
This is an open access article distributed under the Creative Commons Attribution License (CC BY 3.0).

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Bischoff, A.; Hudelson, P. Access to Healthcare Interpreter Services: Where Are We and Where Do We Need to Go? Int. J. Environ. Res. Public Health 2010, 7, 2838-2844.

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Int. J. Environ. Res. Public Health EISSN 1660-4601 Published by MDPI AG, Basel, Switzerland RSS E-Mail Table of Contents Alert