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Int. J. Environ. Res. Public Health 2015, 12(11), 14741-14763; doi:10.3390/ijerph121114741

Travel Behavior Change in Older Travelers: Understanding Critical Reactions to Incidents Encountered in Public Transport

Department of Psychology, Stockholm University, Gösta Ekman Laboratory, Stockholm SE-106 91, Sweden
Academic Editor: Brian Caulfield
Received: 7 July 2015 / Revised: 6 November 2015 / Accepted: 9 November 2015 / Published: 18 November 2015
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Abstract

Accessibility of travel may be better understood if psychological factors underlying change in travel behavior are known. This paper examines older (65+) travelers’ motives for changing their travel behavior. These changes are grounded in critical incidents earlier encountered in public-transport travel. A scientific framework is developed based on cognitive and behavioral theory. In 29 individual interviews, travelers’ critical reactions (i.e., cognitive, emotional, and/or behavioral) to 77 critical incidents were examined. By applying critical incident technique (CIT), five reaction themes were identified that had generated travel-behavior change: firm restrictions, unpredictability, unfair treatment, complicated trips, and earlier adverse experiences. To improve older travelers’ access to public transport, key findings were: (a) service must be designed so as to strengthen the feeling of being in control throughout the journey; (b) extended personal service would increase predictability in the travel chain and decrease travel complexity; consequently, (c) when designing new services and making effective accessibility interventions, policy makers should consider and utilize underlying psychological factors that could direct traveler behavior. View Full-Text
Keywords: older persons; critical incidents; critical reactions; travel behavior change older persons; critical incidents; critical reactions; travel behavior change
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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MDPI and ACS Style

Sundling, C. Travel Behavior Change in Older Travelers: Understanding Critical Reactions to Incidents Encountered in Public Transport. Int. J. Environ. Res. Public Health 2015, 12, 14741-14763.

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