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Int. J. Environ. Res. Public Health 2015, 12(11), 14429-14444; doi:10.3390/ijerph121114429

Coping with Workplace Violence in Healthcare Settings: Social Support and Strategies

1
Department of Health. Policy and Hospital Management, School of Public Health, Harbin Medical University, Harbin 150081, China
2
Department of Health Management, Harbin Medical University, Harbin 150081, China
3
Institute of Quantitative and Technical Economics, Chinese Academy of Social Science, Beijing 100000, China
4
Department of Social Medicine, School of Public Health, Harbin Medical University, Harbin 150081, China
5
Human Resources Department, Shanghai Mental Health Center, Shanghai 200030, China
6
Department of Medical Demography, School of Public Health, Harbin Medical University, Harbin 150081, China
7
Endocrine and Metabolic Diseases, The 2nd Affiliated Hospital of Harbin Medical University, Harbin 150081, China
These authors contributed equally to this work.
*
Authors to whom correspondence should be addressed.
Academic Editor: Andrew Watterson
Received: 17 June 2015 / Revised: 3 November 2015 / Accepted: 9 November 2015 / Published: 13 November 2015
(This article belongs to the Special Issue Occupational Safety and Related Impacts on Health and the Environment)
View Full-Text   |   Download PDF [676 KB, uploaded 17 November 2015]

Abstract

A cross-sectional survey of healthcare professionals from 19 hospitals in six cities of Heilongjiang Province, China was conducted. This study had two objectives: (1) to examine the factors influencing healthcare workers’ opinions of strategies to prevent workplace violence, using social support theory, and (2) to encourage healthcare organisations and the larger society to offer greater support to healthcare workers. The respondents exposed to workplace violence expected to receive organisational and social support. Those exposed to psychological violence had a strong opinion of the need for target training to strengthen their competence in responding to violence (OR = 1.319, 95% CI: 1.034–1.658) and enacting workplace violence legislation (OR = 1.968, 95% CI: 1.523–2.543).Those exposed to physical violence thought it might be useful to reinforce staff with back-up support (OR = 3.101, 95% CI: 1.085–8.860). Those exposed to both types of violence and those with high anxiety levels need greater support at both the organisational and societal levels. View Full-Text
Keywords: healthcare workers; social support; strategies; workplace violence healthcare workers; social support; strategies; workplace violence
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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MDPI and ACS Style

Zhao, S.; Liu, H.; Ma, H.; Jiao, M.; Li, Y.; Hao, Y.; Sun, Y.; Gao, L.; Hong, S.; Kang, Z.; Wu, Q.; Qiao, H. Coping with Workplace Violence in Healthcare Settings: Social Support and Strategies. Int. J. Environ. Res. Public Health 2015, 12, 14429-14444.

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